Hari A R Email & Phone Number

Vernon, British Columbia, Canada

Vernon, British Columbia, Canada

Calgary, Alberta, Canada

Baddeck, Nova Scotia, Canada

Design and handle reports and information for management and province.Create and guest bookings, check-in/out, upsell hotel services and products.Convey essential information to appropriate departments and associates.Make sure special needs are accomplished in a sensible approach.Carry out cash/credit card transactions and maintain cash float during each shift.Offer guests local attractions, restaurants, and other points of interest.Read and respond to guest reviews, worries, and proposals.Liaise with housekeeping staff to ensure rooms are clean and accommodate guests’ needs.Inspect kitchen and food service areas, order and receive supplies.Bake mixed dough and batters, wrap and bag them for breakfast service.Organize and maintain inventory, conduct monthly checks and report to management.

Sydney, Nova Scotia, Canada

Training new team members and monitoring their performance.Provide feedback and suggestions to improve efficiency and time management.Create a positive and safe environment for team members and customers.Work on customer issues, educate them and provide the best possible solution.Work with department managers to ensure Front-End coverage.Leading and motivating the team to achieve sales rates of the Wal-Mart Rewards MasterCard.Exceeded MasterCard sales target each month individually and as a team.Look up online orders, dispatch/return items and process cash/card payments.Look after the customer service team, tax exemptions, customer concerns and resolution.Operating cash registers and POS machines, fixing errors and resetting devices.

Kochi, Kerala, India

Working with large data sets, analyzing trends, and drawing conclusions for client review.Create dashboards, reports, and productivity tracking to enhance the utilization of resources.Automate recurring reports using VBA to reduce dependencies and error optimization.Obtain raw data, perform data cleansing, and create a visualization for stakeholders.Cross-functional experience in aligning and generating new business opportunities.Training, mentoring new team members tracking productivity and performance reviews.Expanded from a single-member team to four members and attracted new prospects.Calls with Risk Management Leadership to identify opportunities and progress.Completed two automation projects in FY’17 and one in FY’18.Conduct audits across different relationships as well as payment methods.Summarize findings, provide suggestions, and present them to the leadership.Identify non-compliant areas and provide corrective measures to concerned teams.Documentation of steps for future reference/training purposes.

Bengaluru Area, India

Extract data from multiple sources, clean them and prepare reports and dashboards.Create reports to monitor business metrics such as SLA’s, KPI’s and AHT’s.Report to Operations with findings and suggestions.Prepare scorecards from frontline to Operations and allocate performance-based incentives.Review and align parameters to meet operational and client obligations.Implemented SharePoint trackers for work log tracking, leave administration and SOP.Queue monitoring, forecasting, and staffing accordingly.Submit operations finances and procure supplies for the operations.Work with the technology/facilities team for flawless operations of the production team.Set up three new client accounts and maintained three other businesses.Conduct compliance audit for Microsoft ids and access management.

Bachelor'S Degree, Hospitality And Tourism Management

Master Of Business Administration - Mba

Bachelor Of Commerce, Taxation