Harold Levy Email & Phone Number

Lawrenceville, Ga, Us

Atlanta, Ga, Us

* Directed and managed cross-functional teams, including Business Analysts, PMs, Developers, Platform Admins, and Team Leads, ensuring alignment with organizational strategies and fostering effective collaboration.* Launched the Aha! process to streamline project approvals and requirements gathering, resulting in faster project initiation and enhanced stakeholder collaboration.* Developed and implemented CI/CD pipelines to automate testing and deployment processes, improving software delivery speed and reliability.* Developed a new feature request process for non-standard functions, improving transparency and enhancing stakeholder engagement through defined program scope, regular updates, and strong relationship-building with key stakeholders, including Corporate, ITSM, GRC, Audit, HR executives, and external partners.* Initiated quarterly metrics reporting for teams, providing SLTs with detailed updates on key roadmap and BAU projects.* Spearheaded a BAU report initiative, tracking low-level items and reordering the backlog with stakeholders to create an accurate 2025 roadmap.* Oversaw program execution to guarantee adherence to timelines, budget, and quality standards, while proactively managing deviations and risks.* Implemented a monthly knowledge-sharing process for Business Analysts to promote transparency and break down silos.* Planned and executed project phasing training for better milestone creation and estimation of development hours.* Led the integration of Continuous Integration (CI) and Continuous Delivery (CD) practices, optimizing development workflows and ensuring seamless deployment of applications.* Served on the AI Steering Committee, spearheading initiatives to leverage Copilot, ChatGPT, and Gemini technologies for innovative service management solutions.* Spearheaded MVP efforts, using design thinking to build new products from concept to launch, driving innovation and achieving rapid development cycles.

Atlanta, Ga, Us

* Reported directly to the Vice President of Data Privacy, contributing to the Data Privacy and Protection team overseen by the Chief Privacy and Compliance Officer.* Developed comprehensive reports and slide decks for VP and C-Level executives, leveraging data insights and visual storytelling to facilitate strategic decision-making and highlight program performance and milestones.* Acted as the authoritative expert on ServiceNow, overseeing technical capabilities, workflows, and management across Privacy and Compliance teams.* Ensured the team met deliverables and tracked metrics, providing timely updates on plans, statuses, problems, and risks to stakeholders and executives.* Directed and managed a team consisting of Jr and Sr. Technical Program Delivery Managers, working closely with Audit, Privacy, Issues Management, and Compliance to create new workflows in ServiceNow and supervise the improvement of existing digital workflows.* Collaborated with principal internal stakeholders to establish requirements for ServiceNow workflows.* Partnered with privacy leadership and cross-functional teams to align priorities with strategic goals and expansion initiatives.* Aggregated project/process information to track performance and provide leadership with key metrics.* Conducted analysis of results and provided strategic recommendations to major stakeholders.* Outlined project objectives and requirements, creating top-level roadmaps to ensure alignment with strategic plans.

Milwaukee, Wisconsin, Us

* Created a fraud workflow for validation of incoming financial institutions that increased fraud detection by 15%* Worked with scrum masters, developers, and end-users to decrease product requirements backlog by 30% quarter after quarter resulting in 10 new features and a reduction of 20% in load time, and 15% operation time* Develop business cases to initiate change in behavior to achieve long-term revenue and margin growth objectives year over year* Created ServiceNow reporting tools to find backlog of client requests for platform updates that reduced the queue age from 3.5 years to 1.5 weeks which increased backlog efficiency time by 70% by end of year* Led evaluation of the ServiceNow, Remedy, and Client 360 CRM systems to create a more uniformed patching and maintenance windows increasing teams ability to patch by over 28% and decreasing downtime to end users by 40%* Experience in data mining in a banking/financial services environment to assist in classifying data characteristics related to customers, accounts, products, and time allocation into relevant data profiles. Facilitates working sessions or workshops with users and gathers functional/non-functional data requirements.

Milwaukee, Wisconsin, Us

* I worked for the Professional Services team, where I prepared and delivered GO/NO-GO decisions on projects with budgets exceeding $250 million to senior leadership teams.* Collaborated with cross-functional teams, including scrum masters and developers in SaaS environments, to address application defects and implement software enhancements for end-users.* Created defect and enhancement testing plans to ensure uptimes once code was deployed to production environments* Work with the operation teams to close gaps in project go-lives and to limit severities 1 and 2 by 60% every year.* Technical Program Manager for DCO teams onboarding legacy environments into go-forward datacenters with project budgets totaling over $500 million.* Technical Program Manager for onboarding new customers, project deployment, capacity adds and business acquisitions. Totaling over 1.5 million end users.* Utilized DevOps methodologies for on-boarding rapid deployment cloud computing (Azure, AWS, VMWare) in Fiserv’s IaaS, PaaS, and SaaS environments, resulting in cutting customers’ delivery time from 1.5 years to less than 9 months. * Designed cross-functionally with the architects a security process preventing customers’ data from being exposed over non secure networks.* Developed PowerBI dashboards and reports to provide actionable insights and support strategic decision-making, enhancing transparency and performance tracking.

Atlanta, Ga, Us

* Responsible for cloud governance, auditing, monitoring, planning, and assessment, which resulted in a cost reduction of over 20% year over year for healthcare clients, including various doctor's offices.* Possess practical knowledge of IT infrastructure with a proven ability to manage the quality, performance, availability, and integrity aspects of designed application solutions tailored for healthcare environments.* Managed operational critical success factors, service metrics, and KPIs by performing routine auditing and reporting for customer-specific contracts, increasing monitoring visibility by over 80% using Six Sigma process flow diagrams, particularly benefiting doctors' offices in managing their IT operations efficiently.* Coordinated work efforts and resource needs with third-party vendors for data center deployments supporting healthcare services.* Strong track record of implementing Cisco, VMware, Paessler AG, and NetApp services in a variety of distributed computing environments, including those in the medical field.* Contributed to the development and management of technical standards and practices that implement the Hybrid Cloud and Shared Infrastructure Services strategy, with a focus on healthcare clients.* Led the conversion from landline phones to a Cisco VoIP telephony system, improving communication systems in doctor's offices and other healthcare facilities.

Atlanta, Ga, Us

* Lead a diverse business continuity team of 12-members in a global environment supporting the credit management and validation software* Supported senior leadership, leading P&L projects to help track data growth of identity verification software * Identify Disaster Recovery best-practices both internal and external. Support key stakeholders to ensure that those best practices are widely adopted by Disaster Recovery Team* Built and edited online assessment solution for uptime and database (Oracle SQL) verification that resulted in a decrease in outages by 45%

Waterloo, On, Ca

* Supervised 6 service representatives (tier 1), increasing first call resolution by 40% utilizing Six Sigma techniques including cause and effect analysis and the 5 Why’s process. * Implemented EID/GMS team process improvements to streamline efficiencies relating to work process, technical assessments process, and key performance indicators (KPIs) implementation for monitoring and measurement. * Ensured server stability and reduced redundancies, designing Linux (Red Hat) scripts that reduced customer costs. Improved capacity forecasting proficiencies, identifying trends for data usage. Aided future application server planning, creating MYSQL script to pull necessary data.

Palo Alto, Ca, Us

* Reduced delivery costs by $1.3M over 8 months, directing DMAIC-process projects to initiate end-user communications lifecycle and create enhancement initiatives. * Reduced administrative costs by $1M over 4 years with Datacenter Relocation plan, and analyzing service delivery team’s deliverables. Boosted HR proficiencies, aiding in interview and hiring process of employees. * Trained on Green Belt Six Sigma and Six Thinking Hats processes to aid with new solutions deployment for Fortune 500 companies. Estimated workforce planning to ensure on-time, under-budget project completion.* Increased new hire performance by 35%, developing training guides to eliminate process gaps. Led 30 staff members across global execution programs spanning 3 countries, including Canada, Mexico, and Kuala Lumpur. * Liaised with clients and vendors for projects totaling $15M.