Working with carers to create a positive sustainable lifestyle without burning out and becoming unwell whilst taking care of others.

➤ Supporting service managers to manage their teams in order to deliver high quality and responsive services through effective leadership and performance management➤ Conducting quality assurance and administering operational compliance in line with organisations policies and procedures, CQC regulations and safeguarding procedures.➤ Oversight of budgets, P&Ls and spend, driving efficiencies and value for money➤ Supporting the Director of Operations in development and planning to deliver the business objectives➤Maintaining accurate care management systems, including referrals, outcome focused care plans, reviews and measuring customer satisfaction.➤ Collecting performance data for each service area in a reportable format to the Executive Leadership Team and key stakeholders.➤ Partnering with the Director of Quality and Governance to develop and maintain policy and procedures, in line with organisational requirements or changing legislation.➤ Maintaining, improving and standardising effective reporting processes and escalation protocols, including incidents, safeguarding, Health and Safety.Achievements✔ Providing effective management support of teams that have turned services around since 2006, with focus on Learning Disability and Older People’s Services. Most recently achievement was playing an integral part within a team who turned around a nursing home from an Inadequate CQC rating to Good in 18 months✔ Obtained a degree in Care Management, whilst being a Registered Manager of a service for adults who have learning disabilities and supporting close family through palliative care✔ Supported teams through successful TUPE processes without encountering staff attrition ✔ Consistently developed further knowledge and skills to become a manager in social care✔ Working towards ITQ level 1 & 2 to further develop my IT skills as I’ve been working in an organisation where everything is paper based✔ Developed leadership skills with support from a work coach

➤Helped train and supervise care staff in all aspects of their work through direct teaching and by example➤Ensured residents care plans and daily records are maintained for each resident, which reflect the implementation of planned care➤Promoted good liaison with the relatives of residents and outside agencies➤Helped to ensure that each resident is receiving appropriate, meaningful social activities➤Ensured the home is managed, drugs administered, administration procedures followed, staff directed, and residents care attended to in the absence of the Home Manager.➤Provided support to Home Manager and undertake management, administration and care duties as directed

➤Ensured the service meets all legal and statutory requirements including fire regulations, health and safety at work, licensing, trading standards, employment, Care Standards Act and relevant country legislation➤Managed the relevant regulatory and commissioning bodies’ standards and ensuring that they are achieved and that all staff are trained to understand and operate at this level.➤Ensured that all service user documentation and records are maintained to a high standard in a timely manner, and that a programme of meaningful activities is available to all residents.➤Maintained staff levels and ensuring they are inducted, trained, motivated and supported to achieve company standards and deliver the highest levels of care and customer service.➤Led the implementation of new services, drives referrals and admissions and share best practice with other sites and the wider team.➤Responsible for achieving the agreed budget by maximising income, managing staffing costs appropriately and controlling other costs and expenditure