Heather Harkins Email & Phone Number

Cincinnati, Oh, Us

Cincinnati , Oh, Us

Cincinnati , Oh, Us

Associate Technology - Security

Cincinnati , Oh, Us

Kroger Technology and Digital: microFulfillment Center – Supply Chain Product Owner for Kroger microFulfillment Centers in KY, TN, and AZ. Serve as key technical liaison between team architects/product managers and mFC’s numerous core application teams. Orchestrate systems integrations among technical teams, including HighJump warehouse management system, OMS order management system, service transmission and store inventory management systems, tendering solutions, ETL, EDI, Corporate Information Security, and many others. Facilitate solutions with forecasting teams downstream of mFC to properly address new fulfillment models’ impact on data. Ensure the stability of mFC operations, meeting critical deadlines with properly-defined requirements and focused collaboration among technical teams to prevent customer, business and financial disruptions. Pursue enterprise-level standards in reporting analytics for mFC to enable greater efficiency via effective analysis of physical and financial operations. Adapt with flexibility and accuracy to ensure teams’ alignment amid frequently-changing priorities and deadlines

Cincinnati , Oh, Us

Led a lean, high-performing technical team supporting a full range of enterprise-level Marketing, Creative, and Print Production business processes. Defined and managed marketing technology initiatives to deliver on business priorities. Held a primary role in selecting and implementing an automated Print Management solution to revolutionize Kroger’s print point of sale production. Collaborated with product managers, business leads, consultant teams, and technology partners within and beyond the CxP train to architect solutions and strategize architectural runway features. As application owner, provided customization, configuration management, integration, development, and upgrades for the software that unifies promotion efforts across verticals. Managed relationships and escalations with SaaS vendors to mitigate production issues. Ensured platform stability and business continuity in a highly deadline-driven, financially consequential, customer-facing operation.

Cincinnati , Oh, Us

Provided ColdFusion (CF) development and support for cost-saving initiatives: converted Manufacturing Data Entry from Lotus Notes to CF; created the Corporate Food Technology QA Labor Tracker to enable Kroger to recoup charges for food tech QA provided to customers; developed Store Tag Count to enable stores to properly plan weekly labor for tag replacement; reverse-engineered The Pulse sales tracking application to permit Fred Meyer Jewelry to cut costs and improve functionality via transitioning the work in-house. Provided SME services for Customer Facing Item Catalog transition from CF to JAVA and ETL teams to support Kroger's customer-friendly presentation of product information for digital ordering.

Primary consultant and business development lead. Provided full-stack web application services, including web application architecture and development, site planning and maintenance, database design and administration, systems maintenance, application enhancement and redesign, project estimation, project management, technical evaluation, security audit compliance, and other services. Created, implemented, and maintained web application solutions for numerous clients and community organizations (pro bono). Developed a mentoring application brokered to nearly 100 Fortune 500 and smaller companies; developed and supported 3 record labels' sales applications and 2 performing artist publicity companies’ promotion engines.

Greenwood Village, Colorado, Us

Partnered with the client to architect a subscription-based mentoring application marketed to Fortune 500 Companies to pair hundreds of thousands of their associates with tailor-made mentoring opportunities. Supported all facets of their web-related implementations, including development environment hosting, database administration, production host vendor relationship management, uptime advocacy, development, deployment, and QA integration. Enabled the client to grow from 2 corporate clients to dozens within a 5-year period. Integrally involved in promoting the growth of TripleCreek's services while implementing mechanisms to stabilize application functionality.

Traveling consultant in web development, multimedia development, and web content management. Provided technical team leadership and served as liaison between CSC and its clients, such as UTC (CT), U.S. Chambers of Commerce (D.C.), M. D. Anderson Cancer Centers (TX), and Inland Paperboard (IN).

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Developed interactive training materials for CD-ROM-based instruction in desktop computer applications (e.g., Microsoft SQL Server 7.0 and Microsoft Office 2000 Web Integration) as NETg courseware. Led team in course development, maintaining primary responsibility for interaction with company administrators, subject matter experts, and graphics support staff.

As Senior Manager, directed a 21-person marketing team across three states; responsible for all aspects of corporate promotion, including Events, PR, Publications, Donations, Advertising and Merchandising. Designed and administered $2 million marketing budget to promote Joseph-Beth Booksellers and holdings regionally and nationally. Primary interface to Publishing Industry executives in NYC and CA. Designed and developed electronic reporting and data management systems to track efficacy of more than 1,800 events and promotions annually across six locations. Acquired, planned, promoted, and hosted author signings for such notables as Stephen King, Anne Rice, John Grisham, Clive Cussler, Mary Higgins Clark, Newt Gingrich, Dan Quayle, Johnny Cash, Martha Stewart, and Pat Conroy, among hundreds of others.

Created costing estimates for garments supplied to various clients of Big Yank and Cowden Manufacturing, including major jeans manufacturers and utility men's wear uniforms.

European Economic Community, German

Bachelor Of Arts (B.A.), Economics And Business Administration, With Honors Distinction In Economics

High School Dipolma