Heidi Held Email & Phone Number

Edina, Minnesota, United States

Directed merchandise placement, replenishment, and sales promotion in Ready to Wear and Home departments to optimize sales and profit. Analyzed merchandising reports to review business results and reacted to weekly sales in each department. Led team for timely execution of price changes and signing achieving company goal weekly. Managed early morning fulfillment team for timely completion of instore orders. Planned weekly payroll for merchandise team based on workload initiatives

Greater Minneapolis-St. Paul Area

Talent Builder, Customer Experience Coach, Retail Operations

St. Paul, Mn

Accountable for performance and development of 7 District Managers and 100 Store Managers with over $50 Million in annual sales.Identified and developed Territory specific objectives to capitalize on key performance indicators (KPI) . Consistently in the top 3 for achieving Item of the Month and Beauty Club ratio and highest Average Sale in the US.Top 5 same store sales performance for 10 of 13 years.Recognized for merchandising strategies focused on linking product selection to… Show more Accountable for performance and development of 7 District Managers and 100 Store Managers with over $50 Million in annual sales.Identified and developed Territory specific objectives to capitalize on key performance indicators (KPI) . Consistently in the top 3 for achieving Item of the Month and Beauty Club ratio and highest Average Sale in the US.Top 5 same store sales performance for 10 of 13 years.Recognized for merchandising strategies focused on linking product selection to advertised items boosting units per transaction (UPT) and resulting in incremental sales. Supervised the opening of 45 new stores in the territory; worked closely with set up teams on implementation and follow up of fixture deliveries, merchandise flow and maximizing specific market opportunities based on area specific demographics.Increased market share of Hair Extension category to 15% of total sales by implementing specific customer service techniques during store visits. Consistently led the company in sales in this category. Show less

St. Paul, Mn

Led store operations for 14 locations in eight states ensuring regular and consistent communication for operational excellence. Drove achievement of brand promise through staffing, training and creating quarterly merchandising concepts. Responsible for strategic business planning, human resources, sales , shrink reduction, and opening new stores.

Various

Opened and managed the first two remote market stores in Iowa achieving sales of $10M and $22M in the first year for these stores. Provided sales training, coaching, and supervision for six merchandise managers and 75 employees to generate exceptional sales and customer service performance.

Columbus, Ohio Area

Columbus, Ohio Area

Iowa City, Ia