Heather Hill, Gcdf Email & Phone Number

Eugene, Or, Us

Eugene Or/Remote Or

Currently transitioning back to Career & Business Services following two years in Unemployment Insurance Claims/Resolutions. (April 2022)Provide exploratory, career, and business services to Oregonians from diverse backgrounds. As a certified Global Career Development Facilitator (GCFD), provide customers with high-level career exploration, counseling, and guidance. Meet virtually and in person with UI claimants to support job search and reemployment activities. Facilitate… Show more Currently transitioning back to Career & Business Services following two years in Unemployment Insurance Claims/Resolutions. (April 2022)Provide exploratory, career, and business services to Oregonians from diverse backgrounds. As a certified Global Career Development Facilitator (GCFD), provide customers with high-level career exploration, counseling, and guidance. Meet virtually and in person with UI claimants to support job search and reemployment activities. Facilitate workshops. Leverage resources with partner agencies and the community to ensure continuity of service to shared customers. Co-Chair Safety Committee and assist with WorkSource Lane social media accounts. Show less

Remote, Oregon

Applied Federal & Oregon law, rule, and statutes to determine initial and continuing eligibility for Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA) benefits. Continually learned complex processes and changing law/policy; accurately applied new and/or temporary rules and pandemic-based exceptions while maintaining high level of productivity. As part of the Legislative Inquiry Resolutions Team and primary Claims Specialist representing the office of Interim… Show more Applied Federal & Oregon law, rule, and statutes to determine initial and continuing eligibility for Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA) benefits. Continually learned complex processes and changing law/policy; accurately applied new and/or temporary rules and pandemic-based exceptions while maintaining high level of productivity. As part of the Legislative Inquiry Resolutions Team and primary Claims Specialist representing the office of Interim Director David Gerstenfeld, addressed the highest level of complex and error-filled claims. Utilized extensive research, multi-department collaboration, and accurate application of complex law, rule, and policy to make sound, legal decisions. Provided exceptional customer service.Collaborated with internal departments, OED managers, program experts, adjudicators, and WorkSource (WSO) staff; built productive relationships with external stakeholders including legislators and attorneys. Translated complex legal information, processes and decisions into plain, accessible language to effectively communicate via phone and email with claimants from diverse backgrounds. Successfully and positively adapted to continually changing policies, work environments, and team dynamics. Show less

Eugene, Oregon Area

Managed administrative and fiscal duties for contracted federal employment & training program. Responsibilities included support service payments, budget management, record retention, data collection/analysis, vendor relationships, and financial reconciliation. Developed documentation and processes in compliance with law, rule, and policy. Collaborated with partner agencies, training providers, community resources, and employers. Managed 3rd party job listings; ensured compliance with… Show more Managed administrative and fiscal duties for contracted federal employment & training program. Responsibilities included support service payments, budget management, record retention, data collection/analysis, vendor relationships, and financial reconciliation. Developed documentation and processes in compliance with law, rule, and policy. Collaborated with partner agencies, training providers, community resources, and employers. Managed 3rd party job listings; ensured compliance with federal, state and local laws and agency quality measures. Worked with industry sector groups and individual employers to develop and deliver strategic recruitment services. Provided customized employment and training services to a diverse population of job seekers. Facilitated job search workshops; adapted delivery to address individual needs and learning styles of participants. Interviewed program participants to determine job-readiness, barriers, transferable skills, and individual job search strategies; referred to training, workshops, and community resources when appropriate. Met one-on-one with clients; assisted with career and resume development; provided coaching for job applications, networking, and interviewing. Developed documents and materials for training programs, certifications, and other program resources. Show less

Eugene, Oregon Area

Coordinated sporting events at Lane Events Center for 1200-2000+ spectators. Managed bout production committee, oversaw meetings and ensured completion of all duties. Secured contracts and coordinated tasks with multiple vendors including event security, food services, equipment rental/set-up, visiting team sales, and venue rental. Coordinated program and poster design, printing, and distribution. Supervised set-up and take-down on day of event and ensured that every bout ran smoothly… Show more Coordinated sporting events at Lane Events Center for 1200-2000+ spectators. Managed bout production committee, oversaw meetings and ensured completion of all duties. Secured contracts and coordinated tasks with multiple vendors including event security, food services, equipment rental/set-up, visiting team sales, and venue rental. Coordinated program and poster design, printing, and distribution. Supervised set-up and take-down on day of event and ensured that every bout ran smoothly, successfully, and within budget. Show less

Managed multiple departments, including human resources, building administration, control room/vault operations, and safety management. Supervised, trained, and mentored a variable staff of 50-75 employees, including managers. Developed and maintained employment policy, training guidelines, EEO and Affirmative Action plans; processed employee benefits, FMLA, and worker's compensation claims. Designed and conducted interviews, hiring, employee counseling, staff evaluations, terminations… Show more Managed multiple departments, including human resources, building administration, control room/vault operations, and safety management. Supervised, trained, and mentored a variable staff of 50-75 employees, including managers. Developed and maintained employment policy, training guidelines, EEO and Affirmative Action plans; processed employee benefits, FMLA, and worker's compensation claims. Designed and conducted interviews, hiring, employee counseling, staff evaluations, terminations, payroll processing, and payroll forecasting. Created individualized training plans for managers and staff. Interpreted employment policies as needed and advised staff and management in administrative matters, including employment law. Developed Safety Committee bylaws and protocols for all Cinemark theatres in Oregon; conducted annual OSHA training for all employees; coordinated building inspections and repairs. Managed all administrative tasks throughout building, including office organization, communication, and vendor relationships. Show less

Eugene, Or

Developed and coordinated all educational programs and curriculum based on Oregon K-12 standards. Administered museum volunteer program. Conducted school tours and interpretive presentations for diverse audiences of all ages. Liaised with K-12 teachers throughout Lane County as part of the Teaching American History grant project; designed interactive lesson plans to meet curriculum standards. Procured two educational grants to fund traveling artifact trunks designed to be used by… Show more Developed and coordinated all educational programs and curriculum based on Oregon K-12 standards. Administered museum volunteer program. Conducted school tours and interpretive presentations for diverse audiences of all ages. Liaised with K-12 teachers throughout Lane County as part of the Teaching American History grant project; designed interactive lesson plans to meet curriculum standards. Procured two educational grants to fund traveling artifact trunks designed to be used by interpreters/docents or teachers to enhance information retention through experiential learning; successfully managed project budget, scope, timeline, and final reporting. Show less

Oregon Pacific Chapter, Eugene, Or

Facilitated first aid, CPR, and safety classes at the Red Cross, at local workplaces, and at elementary and middle schools. Adapted presentations to maximize retention of information based on individual learning styles. Promoted American Red Cross programs at local schools and businesses.

Bachelor Of Arts - Ba, History, With Honors, Minor In Business Administration

Activities and Societies: Phi Alpha Theta, National History Honors Society Earned departmental honors in history through completion.

Associate Of Arts (Aa), Oregon Transfer Degree

Vocational Certificate, Emergency Medical Technician - Basic

High School Diploma