Hannah Howard's Location
Charlotte Metro, United States, United States
Hannah Howard's Contact Details
Hannah Howard work email
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Hannah Howard personal email
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About Hannah Howard
Customer-focused technology professional with 15+ years’ experience in leading people to deliver in a variety of organizations. Expertise in building high performing cross-functional teams to design, develop and support major products and services that deliver greater efficiencies, customer engagement, and revenues. Forges strong relationships with co-workers, customers, and strategic partners.
Hannah Howard Work Experience Details
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Director, Customer ServiceCsiCharlotte, Nc, Us -
Senior Director, Technical SupportCsi Aug 2024 - PresentPaducah, Ky, UsLead CSI's customer service and support teams across our core-agnostic lines of business. -
Director, Technical SupportCsi Nov 2022 - Aug 2024Paducah, Ky, Us
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Engagement ManagerFlatirons Digital Innovations Mar 2022 - Nov 2022Fort Collins, Colorado, Us -
Delivery Lead / Change ManagerBank Of America Jan 2022 - Mar 2022Charlotte, Nc, Us -
Delivery ManagerCsi Jul 2021 - Jan 2022Paducah, Ky, UsLead both the engineering production delivery and technical support teams for CSI's regulatory compliance products. Worked in partnership with both business and technology colleagues, ensured that CSI's global customer base experience high quality delivery and service from SaaS applications.
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Customer Support & Integrations ManagerCsi Aug 2017 - Jul 2021Paducah, Ky, Us- Lead technical customer support team of six skilled Support Technicians and Integrations Engineers to support proprietary compliance web applications. Agile coach to the Regulatory Compliance Group’s Scrum Master. - Cross-functional role reporting to leadership; increased NPS score from 65 to 89 during tenure- Responsibilities included assuring large-scale customer integrations; process creation and improvement; complex project management; customer communications; incident management; product prioritization; application administration.
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ManagerNorth Highland Feb 2013 - Aug 2017Atlanta, Ga, Us- Provided consulting support for multiple clients in Charlotte, NC. -
Senior ConsultantNorth Highland Jul 2007 - Feb 2013Atlanta, Ga, Us- Provided consulting support for clients across public and private sectors.
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Business Project Management & AnalysisDuke Energy Corporation Nov 2016 - Jun 2017Charlotte, North Carolina, Us- Led project to analyze private solar generation data; managed agile reporting team in redesign for a Carolinas-focused database -
Change ManagerDuke Energy Corporation Aug 2016 - Nov 2016Charlotte, North Carolina, Us- Change Manager for a large system replacement program. Responsible for project management of change workstream, stakeholder engagement and change event tools.
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Program ManagerMarks And Spencer Jan 2016 - Jun 2016London, London, Gb- Managed £11.7m multi-year system replacement program. - Responsible for IT development and go-live for new regional distribution center. -
Business Project ManagerDuke Energy Corporation Apr 2015 - Dec 2015Charlotte, North Carolina, Us- Configuration, design and build of SaaS Interconnection Request tool for new connections to Duke Energy’s grid; engaged with key business stakeholders; delivered training to affected resources; developed process maps and use cases; supported strategic application roadmap development.
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Business Project ManagerLowe'S Companies, Inc. Aug 2014 - Apr 2015Mooresville, Nc, Us- Managed supply chain conversion activities for rollout of a new demand and fulfilment system. Responsible for conversion plans, risks and issues, reporting status and communication with key business stakeholders. -
Program ManagerBelk Sep 2013 - Aug 2014Charlotte, North Carolina, Us- Managed $18m order management platform upgrade; responsible for managing vendors, risks and issues, reporting status and communication with business stakeholders - Managed $5m multi-vendor project to roll-out store fulfilment solution to 50 stores. Delivered application changes, new reporting solution, store implementation and demand generation enhancements, engaged with multiple business stakeholders to communicate changes and define new operating procedures. -
Omnichannel Pmo ManagerBelk Feb 2013 - Sep 2013Charlotte, North Carolina, Us- Setup PMO governance model; developed resource analysis model; analyzed budget of Omnichannel program; led work stream defining new point of sale customer experiences in stores.
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Release ManagerMarks And Spencer Dec 2012 - Jan 2013London, London, Gb- Provided management support to critical order management workstream. Responsible for setup and management of go / no-go process, ensuring release plans were up to date, risks and issues tracked and supported dress rehearsal release process.
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Commercial ManagerMarks And Spencer Oct 2011 - Nov 2012London, London, Gb- Managed budget, reporting and governance processes for £150m+ program; reported directly to program leadership. Responsible for contract & resource management, supplier management and delivery assurance functions; created holistic program dashboards for program executives.
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Project ManagerBelron® International May 2011 - Sep 2011Egham, Surrey,, Gb- Facilitated the Technology Selection Process phase of the Global CRM project for the company. Conducted functional reviews of the shortlisted applications against the business requirements; implemented a communications plan between US and UK, managed senior stakeholders. -
Lead Business AnalystGuardian News & Media Oct 2010 - May 2011London, Gb- Documented requirements, use-cases and process flows for advertising order booking system; gathered requirements and use-cases for financial reporting tool; developed business case benefits statements. -
Change ManagerUk Border Agency Inspectorate Jul 2009 - May 2010- Co-ordinated recruitment campaigns to replace contingent staff with permanent civil servants; implemented new processes; managed recruitment agencies; reported key performance metrics to stakeholders. -
Business AnalystEmap Apr 2009 - Jun 2009London, City Of London, Gb- Defined a sales and marketing systems strategy, gathered detailed sales and marketing system requirements for the magazine and international divisions, assessed proposed CRM solutions and architecture, provided recommendations based on industry research. -
Budget Management AnalystMarks And Spencer Mar 2008 - Apr 2009London, London, Gb- Managed quarterly financial re-forecasting process for the IT Group including year end reporting and planning the financial Operating Plan. Implemented governance processes for Project Closure and Change Control, including the development of training materials and coaching of users on the new processes. - Led a project to provide improved project portfolio reporting tools to provide a consistent dataset for analysis of projects across the IT Group.
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East Midlands Trains Franchise MobilizationStagecoach East Midlands Trains Limited Aug 2007 - Mar 2008- Led work streams in the facilities management and customer information areas, delivering solution comparisons and creating recommendations for key stakeholders to build their future requirements. - Ensured re-branding of the customer information systems and the telecoms migration work for IT mobilization of the new East Midlands Trains franchise -
Project Support Assistant / Health InformaticsBupa Jul 2004 - Sep 2005Uk, Australia, Spain, Chile, Poland, New Zealand, Hong Kong Sar, Türkiye, Brazil, Mexico, The Us, Middle East, Ireland, Saudi Arabia And India., Gb- Provided a range of PMO services to Project Managers in the IS department. Accountable for project and portfolio planning; building, updating and managing program databases; organizing and facilitating meetings; risk and issue management along with developing new tools and processes for the IS project management function
Hannah Howard Skills
Business Analysis
Business Process Improvement
Project Management
Strategy
Management Consulting
Change Management
Business Architecture
Budgets
It Strategy
Prince2
Pmo
Management
Project Planning
Programme Governance
Analytical Skills
Customer Relationship Management
Financial Governance
Budget Management
Excel Trainer
Crm
Business Technology
Business Process
Governance
Analysis
Business Transformation
Program Management
Project Management Office
Pmo Services
Hannah Howard Education Details
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Lancaster UniversityManagement
Frequently Asked Questions about Hannah Howard
What company does Hannah Howard work for?
Hannah Howard works for Csi
What is Hannah Howard's role at the current company?
Hannah Howard's current role is Director, Customer Service.
What is Hannah Howard's email address?
Hannah Howard's email address is ha****@****inc.com
What schools did Hannah Howard attend?
Hannah Howard attended Lancaster University.
What skills is Hannah Howard known for?
Hannah Howard has skills like Business Analysis, Business Process Improvement, Project Management, Strategy, Management Consulting, Change Management, Business Architecture, Budgets, It Strategy, Prince2, Pmo, Management.
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