Heather Lee Mannick Email & Phone Number

Rockleigh, NJ, US

Marquette, MI, US

Montvale, New Jersey, US

- Directly Support Director of Business Operations, Senior Leadership and an organization of 500+ End Users- Design & build custom enhancement solutions and database architecture to support reporting on Sales Performance, Business Analytics and Org Quota and Activity KPIs- Co-Manage Legacy CRM Data Migrations and training for new acquisitions- Own.

Montvale, New Jersey, US

• Directly support the Branch President, Regional Sales Managers and a team of 22 users
• Gather and communicate Salesforce and CPQ system functionality feedback from users
• Provide support and feedback to National Administrator for fields, objects and functions
• Create, maintain and own custom reports, dashboards and user analytics
• Provide custom financial, analytical and activity reports to branch President and Regional Managers
• Maintain corporate operational standards with a focus on continual process improvement

• Acting General Manager and HR Manager
• Managed employee team including recruitment, training, performance and discipline
• Provide Salesforce Administration for a team of 5 – Training, support and reporting
• Built digital cloud database tracking customer communication & sales ROI
• SEO, CRM, Google Analytics, social media, web development & coding
• Design, implement and manage branded communications, digital/print materials

• Directed staff of 20+ front of house, provide standard/specialty training
• Prepare weekly staff schedules to adequately cover all shifts
• Monitor inventory of beverages to ensure adequate stock is maintained and requisition purchases as needed
• Oversee cleanliness of staff, bar area, restaurant and storage areas
• Review sales and beverage costs, ensure proper cash management
• Resolve customer complaints and preserve customer satisfaction

+Personal Training - Focusing on Strength & HIIT Training for Individuals, Couples and Small Groups+Group Fitness Classes

• Researched, created and documented Sales & Technical presentations to Coca-Cola, Starbucks, Snapple, Arizona
• Initialized first formal Brand and Marketing Strategy Plan for US Division Tea Solutions
• Coordinated Weekly Sales Team Forecasting/Group Think and R&D Product Development meetings with global top management
• Managed operation of internal and external B2B, B2C communications via, phone, email, industry trade magazines, and web
• Developed, implemented and tracked metrics of the Sales & Marketing Plan, Branding Plan/Manual, Customer Satisfaction Plan and Employee Training and Performance
• Worked hand in hand with Market research companies to analyze industry competition and forecast the future market

• Salesforce/CPQ Administrator for a team of 9 – Total system programming, management, on-boarding and administration
• Maintained quality documentation & database, ASL, NC/CA/PA Reporting
• Implemented QMS Document & Records Control
• Led new customer and contract acquisitions and negotiations
• Developed, implemented and tracked metrics of the Sales & Marketing Plan, Branding Plan/Manual, Customer Satisfaction Plan and Employee Training and Performance
• Managed SEO, website updates and web traffic reporting and metrics

Edison, NJ, US

- Edit and re-size photos to website specifications- Generate post drafts, insert images and reference links- Submit draft to Editor for copy insertion and final posting- Utilize Social Media to promote Swipelife Articles and Brand Awareness (Twitter, Facebook, Pinterest, Tumblr, Hootsuite, Klout,Wordpress, Google+)

- Provide guests exceptional customer service and develop trusting relationships- Provide logistical support, be a communication link between front and back of the house as well as the lounge area- Help guests book reservations for an evening or special event- Assist in conflict resolution, sourcing for customer satisfaction and create a one of a kind.

• Salesforce/CPQ Administrator for a team of 12 – Total system programming, management, on-boarding and administration
• Served directly under the EVP of Sales & Marketing
• Created and managed CRM status reports detailing current and prospective sales opportunities, customer contact, competitor information and sales pipeline
• Created, maintained and distributed HPSA’s Quarterly International E-Newsletter
• Collaborated with Marketing Manager for Annual Budgeting
• Planned annual and seasonal marketing calendar including HPSA customer appreciation events, conferences and trade shows

- As an Event Manager I managed a team of up to 15 people- Organized the set up and break down of events- Ensured client and guest satisfaction and facilitated ongoing business relationships- Catered on location events - both indoors and outdoors including in-home private dinners and the Annual Far Hills Steeple Chase.- Bartended, passed hors d'ouvres.

Lightning Experience Reports & Dashboards Specialist, Analysis And Functional Analysis

B.A., Communications - Marketing/Public Relations