Heather Lee Mannick Email & Phone Number

Rockleigh, Nj, Us

Marquette, Mi, Us

Montvale, New Jersey, Us

- Directly Support Director of Business Operations, Senior Leadership and an organization of 500+ End Users- Design & build custom enhancement solutions and database architecture to support reporting on Sales Performance, Business Analytics and Org Quota and Activity KPIs- Co-Manage Legacy CRM Data Migrations and training for new acquisitions- Own Integration and Administration of Pardot, Tableau CRM, D&B, EDA, DocuSign- Co-Lead & train a team of 15+ local Branch Admins- Lead Branch Admin team on reducing Duplicates- Guide and complete Branch Admin requested Data Loads for Standard and Custom objects- Create and maintain custom Profiles, Lightning Applications, Components and Pages- Manage Org Salesforce and integrated licensing- Organize and Maintain Enhancements schedule, custom Salesforce training & resources- Solicit, prioritize and design field requested instance enhancements & solutions- Configure, Implement and maintain instance integrations with D&B Hoovers, EDA/UCC and SAP Lease Data- Own Lease Portfolio analysis & cleansing from 5 major Leasing Partners against SBS Active MIF Portfolio- Directly work with SBS SAP IT to supply current Lease Portfolio data to Master Data- Workflows, Flow Builder, Process Builder & Process Automation, Custom Notifications, Email alerts & In-App Guidance, Validation Rules, complex formula fields, Permission Sets, API Integrations, complex Lookup relationships, Sharing Rules, Assignment rules, Duplicate Rules & Jobs, Public Groups, Desktop & Mobile Lightning Applications, MS 365 Outlook configuration with Lightning Sync

Montvale, New Jersey, Us

• Directly support the Branch President, Regional Sales Managers and a team of 22 users• Gather and communicate Salesforce and CPQ system functionality feedback from users• Provide support and feedback to National Administrator for fields, objects and functions• Create, maintain and own custom reports, dashboards and user analytics• Provide custom financial, analytical and activity reports to branch President and Regional Managers• Maintain corporate operational standards with a focus on continual process improvement• Create and lead Salesforce group and individual trainings in-person as well as via web • Maintain ownership of all user activity, role assignments, licensing, territory management and hierarchy• Assist in continuing data migration from Sherpa to Salesforce • Discover, catalogue and assign new leads to territory reps• Monitor account, opportunity, contact & leasing activity – expirations and neglected records• Communicate daily with customer service and MNS services to elevate customer satisfaction• Manage merging duplicates and reassigning records

• Acting General Manager and HR Manager• Managed employee team including recruitment, training, performance and discipline• Provide Salesforce Administration for a team of 5 – Training, support and reporting• Built digital cloud database tracking customer communication & sales ROI• SEO, CRM, Google Analytics, social media, web development & coding• Design, implement and manage branded communications, digital/print materials• Coordinate industry trade show participation, fashion shows and exhibitions• Directly supports designer with design, global manufacturing, production and QA/QC• Issue RFPs, selection, negotiations and contract execution for event vendors including trade and fashion shows, promotional photo shoots and marketing events.• Authored and implemented ISO 9001:2008 QA/QC QMS

• Directed staff of 20+ front of house, provide standard/specialty training• Prepare weekly staff schedules to adequately cover all shifts• Monitor inventory of beverages to ensure adequate stock is maintained and requisition purchases as needed• Oversee cleanliness of staff, bar area, restaurant and storage areas• Review sales and beverage costs, ensure proper cash management• Resolve customer complaints and preserve customer satisfaction• Coordinate in-house events: planning, staffing, set-up/break-down & execution

+Personal Training - Focusing on Strength & HIIT Training for Individuals, Couples and Small Groups+Group Fitness Classes

• Researched, created and documented Sales & Technical presentations to Coca-Cola, Starbucks, Snapple, Arizona• Initialized first formal Brand and Marketing Strategy Plan for US Division Tea Solutions• Coordinated Weekly Sales Team Forecasting/Group Think and R&D Product Development meetings with global top management • Managed operation of internal and external B2B, B2C communications via, phone, email, industry trade magazines, and web• Developed, implemented and tracked metrics of the Sales & Marketing Plan, Branding Plan/Manual, Customer Satisfaction Plan and Employee Training and Performance• Worked hand in hand with Market research companies to analyze industry competition and forecast the future market• Salesforce.com Administrator/ User Support Technician • Created, catalogued and maintained all brand compliant digital and print literature and presentations

• Salesforce/CPQ Administrator for a team of 9 – Total system programming, management, on-boarding and administration• Maintained quality documentation & database, ASL, NC/CA/PA Reporting• Implemented QMS Document & Records Control• Led new customer and contract acquisitions and negotiations• Developed, implemented and tracked metrics of the Sales & Marketing Plan, Branding Plan/Manual, Customer Satisfaction Plan and Employee Training and Performance• Managed SEO, website updates and web traffic reporting and metrics• Continually led business operations with a quality assurance focus, concentrating on continual process improvement and efficiency• Coordinated weekly Sales Team/Rep meetings with top management online and in person• Managed operation of internal and external B2B, B2C communications via, phone, email, industry trade magazines, and web• Provided Quality Assurance and Compliance Support to QA Manager for ISO 9001:2008

Edison, Nj, Us

- Edit and re-size photos to website specifications- Generate post drafts, insert images and reference links- Submit draft to Editor for copy insertion and final posting- Utilize Social Media to promote Swipelife Articles and Brand Awareness (Twitter, Facebook, Pinterest, Tumblr, Hootsuite, Klout,Wordpress, Google+)

- Provide guests exceptional customer service and develop trusting relationships- Provide logistical support, be a communication link between front and back of the house as well as the lounge area- Help guests book reservations for an evening or special event- Assist in conflict resolution, sourcing for customer satisfaction and create a one of a kind personalized experience for each party- Record guest data and log first time guests to follow up with

• Salesforce/CPQ Administrator for a team of 12 – Total system programming, management, on-boarding and administration• Served directly under the EVP of Sales & Marketing• Created and managed CRM status reports detailing current and prospective sales opportunities, customer contact, competitor information and sales pipeline• Created, maintained and distributed HPSA’s Quarterly International E-Newsletter• Collaborated with Marketing Manager for Annual Budgeting• Planned annual and seasonal marketing calendar including HPSA customer appreciation events, conferences and trade shows• Facilitated vendor selection for Annual Customer Appreciation events: RFP, Selection, Negotiations, Execution.• In-house graphic designer, photographer and copywriter• Maintained and distributed promotional inventory tracking and procurement of new marketing suppliers and materials• Coordinated annual Employee Toys For Tots Donation Drives and Events• Worked with HR to develop an employee training and certification tracking database for internal and external

- As an Event Manager I managed a team of up to 15 people- Organized the set up and break down of events- Ensured client and guest satisfaction and facilitated ongoing business relationships- Catered on location events - both indoors and outdoors including in-home private dinners and the Annual Far Hills Steeple Chase.- Bartended, passed hors d'ouvres, served plated courses and buffets, served cocktails, served champagne for toasts- Delivered food and decorations to locations- Set up and replenished buffet lines- Set up and tended bar- Helped organize table decor, placement & set up- Set up and decorated gift tables

Lightning Experience Reports & Dashboards Specialist, Analysis And Functional Analysis

B.A., Communications - Marketing/Public Relations