I am the owner/health and nutrition coach at Wellness From Within.

City Wide has more than 50 years experience managing 20 building maintenance solutions and was listed in Franchise Times Magazine as the 31st Fast and Serious Franchise out of thousands of models. City Wide is also one of Kansas City's fastest growing companies for the last 10 consecutive years.I am currently the assistant to the president of City Wide.

As an Executive Assistant I supported the chief population health and quality officer, the senior vice president for high-value care and the Director of Tele-Health for the UVM Health Network

Heather McCoy joined Upstream Group in July 2013 after relocating with her husband to Burlington, Vermont. She is a highly skilled and dedicated administrative professional with 16 years of experience supporting senior level management. Heather is the executive assistant to Doug Weaver, coordinating all training workshops and appearances as well our tri-yearly Seller Forum.

Manage and support administrative projects and functions for the Associate Dean for Enrollment Management and Chief Financial Officer of the Syracuse University College of Law.

Functioned as the assistant to the Dean for Enrollment Mangement and CFO of the Syracuse University College of Law.

Functioning as member of the SLHS Client Support Center team handling over 250 calls per dayPoint of contact for all hospital computer issues related to Office Products, Outlook, Printers and Scanners, Network Connectivity and over 120 software applications.

Functioning as member of the SLHS Client Support Center team handling over 250 calls per dayPoint of contact for all hospital computer issues related to Office Products, Outlook, Printers and Scanners, Network Connectivity and over 120 software applications. Functioning as software librarian maintaining software licenses and storage for all IT software. Key Contributions & Accomplishments:Customer Support & Satisfaction - Achieve high level of customer satisfaction through patient, methodical approach to problem resolution, with majority of calls resolved on first contact. Professional Development - Expanding knowledge in Windows, Citrix Application Delivery Infrastructure, Multimedia and Design Software and Hardware implementation and support. Implemented system for Best Practices for SAM.Obtained Help Desk Analyst Certification in October 2006

Provided administrative support for two Information Services DirectorsCoordinated and scheduled all of the Executive and staff travel arrangementsSubmitted and maintained paying of invoices for departmentOversaw submission of department check requestsOrdered, stocked, maintained office supplies for department of 100+Provided phone support for incoming callsManaged staff calendars/schedule appointmentsKey Contributions & Accomplishments:Disaster Recovery - Was the key administrative team member to work on implementing company wide Disaster Recovery Program. Assisted in report designing, travel arrangements and the scheduling of meetings for key players.Teamwork - Implemented a weekly clerical staff lunch to discuss team issues.

Calculated and submitted Bi-Weekly payroll for 3,000 employeesProcessed all tax levy, student loan and bankruptcy deductionsSubmitted check requests for all tax levy, student loan and bankruptcy deductionsHandled incoming payroll related phone callsBalanced and maintained general ledger accountsKey Contributions & Accomplishments: Professional Development - Expanded knowledge in Kronos Timekeeping Software as well as SmartStream Accounting Software.

Organized and enter weekly payroll for 300+ employeesResponsible for worker's compensation and 401k plansPrepared monthly union reportsAssisted in calculating and maintaining child support deductionsResponsible for the filing/processing of unemployment claimsEntered accounts payable/accounts receivable data Conducted daily deposits and check reconciliationKey Contributions & Accomplishments:Payroll Check Distribution - implemented schedule for bi-weekly pick up of payroll checksHuman Resources - assisted in interviewing process for clerical team members, in turn creating a solid and cohesive staff.

Performed administrative duties for eight project managersObtained insurance certificates and building permits for new projectsTelephone administrator for corporate phone systemResponsible for multi-line switchboardAssisted with general office proceduresKey Contributions & Accomplishments:Professional Development - Expanded knowledge of CAD software.

Assisted customers with various ordering procedures and/or problems Received, recorded, and entered orders into computer systemAssisted sales representatives with account managementData EntryKey Contributions & Accomplishments:Customer Support & Satisfaction - Attended several conferences on customer service and support.