Heather Neubauer Email & Phone Number

Omaha Metropolitan Area

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Omaha Metropolitan Area

Communicated action plan progress to multiple levels of management via organization-wide messaging systems. Followed up on incidents to ensure the root cause was identified and relevant to long term solutions. Managed and coached two direct reports that adhered to deadlines and maintain and remediate service issues.• Developed and trained Associates on how to address and resolve technology and business issues to ensure seamless system availability.• Worked with minimal direction, often on topics of ambiguity.• Strong understanding of business impacts for overnight operations processing and strong decision-making skills to determine when it is necessary to wake business partner leadership members. • Communicate overnight processing updates to all business teams and leadership.

Greater Omaha Area

Reviewed content of all marketing materials used by independent financial advisors to verify alignment with industry regulations and company policies.• Support independent financial advisors and internal employees with compliance and marketing related inquiries.• Utilized best judgement to minimize risk to firm through any statements made in advertising and communications materials by rejecting or altering submissions as needed.• Review and run regulatory reports to assist with SEC and FINRA audit requests.

Greater Omaha Area

Supported registered representatives and internal employees with technology issues. Responded to calls and emails in a timely manner, while working on a team comprised of individuals with specialized skills.* Onboarded new employees and registered representatives; set up computers, email, and mobile devices.* Identified and troubleshooted technical issues and submitted tickets to internal development teams to resolve issues.* Collaborated with various departments to test and implement system enhancements.

108Th And Fort, Omaha Ne

Built and maintained the stores Facebook and Twitter pages, designed weekly and daily posts of relevant industry news, information, highlighted new products, and upcoming company events.• Created and advised on content for all store specific marketing campaigns and events, including paid boosted campaigns. • Researched and created content for products which included videos, write-ups, and photos in conjunction with the team dietitian. • Worked with all departments at the store to resolve customer issues, inquiries and to provide the best service to our customers.• Developed influencer relations through consistent, engaging social interactions.

Greater Omaha Area

Sourced and qualified candidates from social media platforms with expertise on Facebook, LinkedIn, Twitter, and Instagram platforms. Consulted candidates throughout their job search to pitch jobs and pay packages.• Mentored and trained new hires to the team.• Collaborated with marketing team on social media content to be created and posted to communicate key objectives and brand strategies for company pages and groups.

Greater Omaha Area

*I assist client with computer troubleshooting* Handled all client and internal employee calls and emails in a timelymanner, while working on a team comprised of individuals withspecialized skills.*Managed team budget*Created and updated Technology Support new hire training and trainednew hires*Recognized technical issues with troubleshooting and submitted ticketsto internal development teams to resolve issues.*Collaborated with various departments test and implement systemenhancements

Bachelor Of Applied Science (B.A.Sc.), Marketing/Marketing Management, General

Activities and Societies: Dean's List

Associate Of Arts And Sciences - Aas, Animation, Interactive Technology, Video Graphics And Special Effects

Activities and Societies: Dean's List Phi Theta Kappa