Heather Looker Email & Phone Number

• Identified, planned and developed strategies and processes for daily operations to ensure the financial needs and goals of the company were met• Measured, tracked, and analyzed progress to goals and developed business solutions to consistently meet set goals• Led the team in all aspects of business management and development to position Broker as the Top Producing agent with all of Magnolia Realty in 2021• Managed and led team in all projects, optimizing business performance for an increased revenue of 966% since 2015 • Devised strategies for process improvement to refine policies and procedures• Conducted quarterly and yearly goal planning with Broker• Managed the recruiting, hiring, training, and ongoing leadership of all administrative hires• Partnered with Broker to facilitate positive interactions and effective outcomes for matters including performance coaching, performance improvement plans, written warnings, disciplinary actions and communications• Measured, maintained, and analyzed marketing campaign data• Ensured that all Broker activities were limited to listing and showing property, negotiating contracts & lead generation• Created and managed all systems for sellers, buyers, client database management, lead generation tracking, lead follow-up & all office administration

• Played an integral roll in business organization and management, marketing, social media presence, transaction management, client leads and follow-up, and tracking customer satisfaction, which resulted in a 60% increase in revenue in 2015• Coordinated the implementation of CRM software to manage client data, track interactions and automate workflows• Increased business efficiency and organization enabling Broker to focus on income producing activities• Developed processes to improve client experience and customer retention• Oversaw all aspects of buyer and seller transactions from executed listing/purchase agreement to closing• Input and updated listing and client information into MLS and other online listing databases and marketing websites• Input all necessary information and documents into client databases and transaction management system to ensure file compliance and smooth completion of each transaction• Managed and updated agent websites, blogs, online listings, and increased social media following via dynamic social media postings and campaigns• Managed expense tracking including receipt recording, budgeting, and tax preparation

• Coordinated full life cycle onboarding process using ATS – posted jobs, reviewed candidate applications, conducted phone screens, scheduled interviews, gathered references, completed background checks, created offer letters, collected and reviewed offer documents, updated new hires in HRIS.• Coordinated new hire orientation – conducted weekly new hire orientation meeting with HR department, maintained new hire onboarding checklists and schedule, made and distributed new hire packets for all new hires at corporate and all division offices, conducted new hire orientation on an as needed basis.• Tracked new hire training completion using online system. Entered completed new hire and safety training records into HRB. Worked with manager to identify mandatory training gaps. Sent hiring process satisfaction survey to hiring managers.• Assisted the Compensation & Benefits Administrator with establishing pay grades and ranges for all positions company wide, using the job point factor.• Assisted the Learning & Development managers with improving the new hire orientation and safety training processes.• Tracked all safety-training records of new hires at corporate offices and division warehouses. Imported all training records to HRB and ran quarterly reports to ensure all associates were in compliance.• Ran reports for department recordkeeping and company awards and anniversaries, created and managed spreadsheets relating to payroll, hiring, recruitment statistics, training, productivity, and new hire data, created and maintained organization charts.

Teller: • Greeted customers and was the first impression of the company. Provide a welcoming environment for customers and employees• Processed customers’ financial transactions (deposits, withdrawals, transfers, loan payments, savings bond redemption, credit card and line-of-credit advances, traveler's checks, cashier's checks, money orders, coin counting, etc.) in an efficient and professional manner• Accurately balanced teller cash drawer daily and was responsible for balancing ATM transactions and cash on a rotating schedule• Maintained up to date knowledge and compliance with banking requirements and regulations• Answered multiple phone lines, promoted financial services, and performed administrative tasks as assignedProof Operator:• Responsible for scanning, balancing, and reconciling all teller transactions at branch and preparing items for batch processing• Advanced understanding of credits and debits, correct banking procedures, and transaction processing • Scanned and corrected proof daily, filed paperwork, and corresponded with Operation Services at Main Bank to complete proof process accurately every day

• Served as assistant to the Director of Talent Acquisition and the recruiters. Assisted department in carrying out various programs and procedures for all company employees and provided support to employees throughout processes• Reviewed candidate application information, scheduled interviews, and assisted recruiter and hiring manager in interviewing and selection process. Performed background/reference checks and website/license verification for new hires• Ran reports for department recordkeeping, created and managed spreadsheets relating to payroll, hiring, recruitment statistics, employee referral program, sign-on bonuses, medical residents, and new hire data. Maintained other records, reports, and logs pertaining to applicant flow procedures• Assisted in new hire orientation and other department functions such as career fairs, charity events, and annual flu shot clinic• Coordinated all job shadowing students with HR and departments of interest. Arranged job shadowing and verified all required paperwork and immunization records were complete and met requirements• Applied initial reference assessment set up for all job positions and benchmarked all jobs into appropriate categories. Coordinated job benchmarks for similar positions and applied benchmarks to other HSHS job listings• Organized and wrote procedures for job shadowing and intern programs so the processes were structured and functioned more efficiently