- Actions incoming disability-related requests (via work item, email, telephone, other), including requests for clarification from client directly or other VAC staff, redirecting if appropriate.- Creates and sends disability application packages.

- Strong organizational and time management skills when single-handedly organizing condo documentation, editing spreadsheets, Word documents, and Airtable Office Tracker for about 181 clients per month;- Provided a suitable solution for the company’s document management when renamed over 2600 folders in 5 months according to the best file organization practices, which improved office efficiency;- Email management: efficiently answered an average of 22 customer emails per day, cleaning the email backlog daily and forwarding emails to senior management when necessary;- Responsible for document and information management using software Airtable, Microsoft Office, Google Drive, and Google Sheets;- Provided training.

- Created the UI/UX design of 3 websites in 2 weeks using Figma, Adobe Photoshop and Adobe Illustrator;- Built 3 responsive web applications’ front end in 2 months using HTML5, CSS3 and Javascript ES6;- Communicated with stakeholders and made code adjustments in 2 websites over the course of 1 week;- Debugged issues in the front end development of websites resulting in error free applications;- Reviewed code of websites to adjust and make improvements;- Collaborative when communicating closely with the team and stakeholders to regularly deliver and approve design solutions;- Conducted version control using Git and Bitbucket to track and manage changes in software code;- Creative approach when making prototypes and user flows of 3 websites using Figma to ensure a more user-centered design.

- Participated in team meetings, taking notes and creating action items;- Demonstrated strong organizational skills when implementing processes and routines that reduced process completion time;- Excellent attention to detail when handling email management with Microsoft Outlook and when composing different correspondence and documents, including emails and letters;- Responsible for document and information management, creating and inserting documents in Microsoft Word, Microsoft Excel, and the company’s document management system;- Exceptional communication skills, communicating effectively with the internal and external public, including senior management;- Supported the hiring process of 38 interns by scheduling interviews and onboarding new interns;- Managed 52 interns in 2 years, being responsible for payment, vacation, and other HR tasks;Created, maintained, and managed interns’ Microsoft Team site;- Ordered office supplies when necessary;- Great at troubleshooting technology and office equipment, initiating and managing Information Technology (IT) requests when necessary.

- Collected and consolidated quantitative information from public university hospital paperwork and emails;- Handled data entry using Microsoft Word, Microsoft Excel, and the company’s systems, with an average of 1200 entries per month;- Organized medical records from over 300 patients monthly;- Exceptional communication skills, communicating effectively with the internal public, including senior management, doctors, nurses, and administrative staff.

- Handled social media accounts, ads, websites and digital marketing reports of four big local clients daily. - Weekly edited some of the client's designs using Adobe Photoshop and Illustrator.