Heidi Ludwig, Mba, Phr Email & Phone Number

Gahanna, Ohio

In my current position, I manage the HR functions and department with an eye toward future growth, implement foundation HR-related policies and practices, including employee handbook for the entire company, and human resources infrastructure for growing manufacturer of computer RAM. This includes creating and launching competitive recruiting and onboarding strategy, analyze and create job descriptions, career paths, and performance review programs, compensation programs and development strategies for all levels of staff. I am currently managing the companies benefit programs, regularly evaluating the value to employees and competiveness, process payroll including managing deductions, withholdings and garnishments, ensure compliance with state and federal law and regulations including necessary logs and reports, and prepare the company FMLA and ACA. I provide support and coach and managers in their roles and interactions with employees. In addition, I manage all employee relations issues, investigations, and employment decisions. In continuous process improvement environment, I also measure and evaluate HR and HR-related initiatives to determine value to employees and Company; recommend revisions as needed.

Support clients in manufacturing, service, public sector, and not-for-profit businesses with: •Recruiting initiatives (production level to executive) including advertising in various media, applicant screening, compilation of candidate slates. Managing the hiring process including interviewing developing job offers, writing offer letters, coordinating start dates, and on-boarding.•Conducting and compiling employee satisfaction surveys.•Fielding government and policy compliance questions involving FMLA, EEO, vacations, etc. •Writing and/or updating job descriptions, policies, and handbooks. •Developing training programs such as workplace harassment and performance management.

Columbus, Ohio Area

Promoted 2012, 2013, and 2014. Experience includes USA and Canada. Responsibilities include: Monitor and implement compliance requirements, identify opportunities, and make recommendation for change, Update policy and procedures and communicate to the field, Manages store closings, Manages all field compliance reporting, Manages file compliance for all stores, Manage the unemployment claims process and hearing preparation with a 95% win rate, Department of Labor audits, Work Opportunity Tax Credit (WOTC), Immigration, Harassment prevention compliance training administration and tracking, and employee relations

Columbus, Ohio Area

Our primary focus is building relationships with our clients, we do this by offering solutions to financial needs such as saving, borrowing, and investing.•Client prospecting.•Client relationship management and retention through identification of client needs and solution development. Consistently among the top three sales producers in region.•District Relationship Manager of Year 2009.

Columbus, Ohio Area

Prospected for new customers and identified their needs.Enrolled customers in a variety of products and services. Retained existing customers and maximizing their use of the products and services Sky offered. Led banking center to the top of the company and completed the Cohen-Brown training modules. HR-related experience Fulfilled financial center manager responsibilities in absence of manager which included scheduling and mentoring employees, and handling any employee relations issues that would arise. Was in management training program for branch manager position before the bank was sold.

Charlotte, North Carolina Area

Developed new business by seeking out new and existing customers and enroll them in a variety of products and services. Resolved customer issues.Assisted branch manager (who had multiple branch responsibilities) with management responsibilities such as: Banking Operations and ReportingSchedulingStaffing. On-boarding,Training, Performance ManagementFMLA AdministrationReceived several awards for customer service, meeting goals. Was consistently among top goal achievers.

Columbus, Ohio Area

Processed new auto lease documentation from dealerships across the country in accordance with company guidelines and marketing programs while maintaining same day (or less) turnaround. Responsible for departmental training new employees and cross-training other associates, and BMW/Land Rover retailers on funding and marketing guidelines. Recipient of several employee recognition awards for exemplary service and attention to detail. Customer Assistance Specialist Provided customer service support to resolve phone and written inquiries regarding auto leases. Trained and assisted with on-boarding of new employees. Received letters of commendation from BMW/Land Rover Financial Service NA LLC's customers.

Columbus, Ohio Area

Co-managed busy retail intimate apparel store by conducting daily business operations such as:Balancing reportsTracking shipmentsDisplaying inventoryOpening and/or closing storeMaking bank deposits Managed staff of staff of twelve to fifteen associates that included:

Master Of Business Administration (Mba)

Bs-Hr Management

Walt Disney World Intern

Bachelors Of Science - Human Resurces Management, Deans List

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Phr Certification