Heather Lujan Email & Phone Number

Hayward, California, United States

- Oversee the overall “health” and Client satisfaction for specified accounts- Request new job numbers and set up each project in salesforce- Write up new project briefs and all details regarding new projects- Schedule kick off meetings and include all appropriate key stakeholders - Build and maintain strong, long-lasting client relationships by constant check-in, follow up and follow through on all client needs and projects- Develop trusted relationships with internal… Show more - Oversee the overall “health” and Client satisfaction for specified accounts- Request new job numbers and set up each project in salesforce- Write up new project briefs and all details regarding new projects- Schedule kick off meetings and include all appropriate key stakeholders - Build and maintain strong, long-lasting client relationships by constant check-in, follow up and follow through on all client needs and projects- Develop trusted relationships with internal departments; design, engineering, PM, production and tech, to ensure solid cross channel communication. Act as liaison between these departments, head salesperson and client.- Collect all design assets needed for each project and work closely with 2D and 3D team to ensure requests are met and delivered on time- Initiate touch base with internal and external stakeholders when problem solving is needed and communicate needs clearly- Write up SOW’s and detailed project descriptions- Develop trusted advisor relationships with internal departments; design, engineering, PM, production and tech, to ensure solid cross channel communication.- Work directly with assigned PM to ensure all details and specifics are being carried out properly for each project prior to review with client- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Clearly communicate the progress or changes weekly for all jobs in salesforce and status report.- Assist in Developing new business with existing clients and/or identify areas of improvement to help assist meet sales quotas Show less

- Evaluate and administer website content- Work with VP Product Growth to improve and implement the content strategy.- Coordinate digital content for trade shows and other digital interpretive material development.- Coordinate with Sales/PM to develop and maintain clients’ digital content- Facilitate and coordinate clients’ content creation- Monitor and QA live content- Facilitate content update- Coordinate assignments for any external contractors- Administer OnQ… Show more - Evaluate and administer website content- Work with VP Product Growth to improve and implement the content strategy.- Coordinate digital content for trade shows and other digital interpretive material development.- Coordinate with Sales/PM to develop and maintain clients’ digital content- Facilitate and coordinate clients’ content creation- Monitor and QA live content- Facilitate content update- Coordinate assignments for any external contractors- Administer OnQ digital content and sites, including:o Facilitate content updateo Assess areas for growth and new audience outreach across digital media platformso Partial responsibility to assess and improve search engine optimization, SEO- Track key metrics and performance of content and user engagements across digital platforms.- Collaborate with all departments with an emphasis on the Design and Sales department. Show less

Plano, Tx

Serve as the key point of contact and manage client marketing programs, including liaising with the business development and creative teams to ensure client satisfaction and account growth through the successful implementation of campaigns and strategic account planning. Clients include Red Hat, Inc., Softchoice, Ricoh USA, Quest Diagnostics, Infusionsoft, Verity, Avions, Aspect, Sonatype, and Skytap. Responsibilities include: - Maintain and ensure project timeliness, budget… Show more Serve as the key point of contact and manage client marketing programs, including liaising with the business development and creative teams to ensure client satisfaction and account growth through the successful implementation of campaigns and strategic account planning. Clients include Red Hat, Inc., Softchoice, Ricoh USA, Quest Diagnostics, Infusionsoft, Verity, Avions, Aspect, Sonatype, and Skytap. Responsibilities include: - Maintain and ensure project timeliness, budget, scope, and strategy- Develop, nurture and grow strong client relationships- Stay apprised of client products and competitive landscape- Work with assigned internal teams to set appropriate objectives for client growth- Communicate VLG point-of-view and Best Practices to the client via meetings, presentations and other communications- Develop client proposals, reports, presentations, and estimates- Internally communicate and contribute to concept development- Manage key client deliverables and expectations- Ensure smooth implementation of all programs and initiatives- Maintain accurate client profile and growth potential- Contribute to new and recurring revenue goals, and maintain a book of business Show less

Dallas, Tx

- Assisted in developing and managed production of a variety of high-end collectibles and packaging for the video game industry (ex. app controlled robot, spinning metal ring, drinking horn, mini refrigerators, hologram)- Researched vendors, implemented and managed successful customer service programs for app controlled robot - Administered/enhanced production schedules, brainstormed project ideas, created sales decks- Orchestrated pre-production, production, operations, creative… Show more - Assisted in developing and managed production of a variety of high-end collectibles and packaging for the video game industry (ex. app controlled robot, spinning metal ring, drinking horn, mini refrigerators, hologram)- Researched vendors, implemented and managed successful customer service programs for app controlled robot - Administered/enhanced production schedules, brainstormed project ideas, created sales decks- Orchestrated pre-production, production, operations, creative and client groups to ensure projects were completed with correct artwork, materials, packaging, and safety regulations by project deadline and within client’s budget - Ensured project cost sheets included all necessary billable items, margins and fees to calculate the sell costs for projects - Chaired weekly status meetings with production and operations teams to discuss open items for working projects - Demonstrated the ability to work across several projects under tight deadlines Show less

Dallas, Tx

- Managed print production and design projects for on-site Frito-Lay clients - Served as the liaison between clients and graphic designers- Prioritized resource work queues and adjusted when necessary- Communicated project status and strategic recommendations to clients and team members on a regular basis; escalates issues accordingly via the appropriate channels- Researched and recommended print process/materials to stay within client’s budget/timeline- Executed billing… Show more - Managed print production and design projects for on-site Frito-Lay clients - Served as the liaison between clients and graphic designers- Prioritized resource work queues and adjusted when necessary- Communicated project status and strategic recommendations to clients and team members on a regular basis; escalates issues accordingly via the appropriate channels- Researched and recommended print process/materials to stay within client’s budget/timeline- Executed billing practices, including detailed record keeping and follow-up Show less

Plano, Tx

- Responsible for over $10MM in production of display elements and sales materials- Saved an average of 35% on print projects by bidding projects to 3 suppliers, selecting printer with lowest cost and best quality/service- Managed National Consumer Promotions Temporary POS: budget sheet, creative review, prototype review, timeline and budget management, marketing communication, budget sheet reconciliation and quarterly pricing guide- Provided communication and feedback to suppliers… Show more - Responsible for over $10MM in production of display elements and sales materials- Saved an average of 35% on print projects by bidding projects to 3 suppliers, selecting printer with lowest cost and best quality/service- Managed National Consumer Promotions Temporary POS: budget sheet, creative review, prototype review, timeline and budget management, marketing communication, budget sheet reconciliation and quarterly pricing guide- Provided communication and feedback to suppliers post-bid and post production- Redesigned a major point-of-sale component resulting in 5% less corrugate materials and a 10% cost savings for National Consumer Promotions.- Communicated any issues that affected timing, artwork approvals, budgets and in-store timing to marketing customers Show less

Plano, Tx

- Managed the coordination of materials for sales training courses: printed materials, shirts, welcome packets, flight information, team assignments- Communicated training schedule and travel information to students/trainees - Compiled feedback of training course after each class was completed