I am a digital marketing and content strategist, with a strong background in eCommerce marketing. I have 20 years of experience developing and directing successful initiatives that achieve revenue growth, encourage expansion, and cultivate strong relationships with consumers. I’ve worked established brands ranging from Converse and Beats by Dre to The Upper House, Hong Kong’s most luxurious private hotel. Additionally, my experience includes comprehensive leadership of the operations side of business. As Operations Director at Advancea, I am dedicated to creating and managing processes while utilizing employee feedback to drive continuous improvement. My goal is to leverage my expertise in evaluation, design, and implementation of operations procedures to not only ensure the growth of an organization, but to also position it to be nimble to respond at critical moments.My success truly stems from my expertise in relationship building across internal and external stakeholder groups, and these skills help me establish and grow close relationships with key customers, suppliers, and team members. For example, I have developed and led joint marketing strategies between program suppliers (including Cintas, UPS, Premier GOP, Office Depot, MemberDeals, and Velapoint) and non-profit client organizations (including Military Officers of Association of America, Association of General Contractors, National Apartment Association, and National Association of Women Business Owners). These partnerships have led to profitable and sustainable business growth. I employ exceptional listening skills and an ability to empathize with an individual’s situation in crafting plans, establishing accountability, and monitoring activity against productivity toward goals. As a marketing and operations consultant, I partnered with national and global businesses to develop marketing initiatives that supported physical expansion, monetary growth, and operational efficiency. I relish cross-functional teamwork, fully commit to the professional and personal goals of my collaborators, and strive to provide concise, clear, and actionable feedback to accomplish objectives in a timely manner.If you would like to connect or know more about my professional story, please send me an InMail message or email me at hluongtr@mac.com.