- Team supervision & training- Motivating, guiding and supporting analysts to perform- Onboarding foreign clients- Building stable relationships with clients- Implementing strategies to ensure uninterrupted service- Implementing quality assurance (QA) processes to meet the quality standard - Forecasting worst-case-scenarios

▪Looking after multiple accounts simultaneously▪Assuring Quality & Delivering the work over to the campaign team▪Managing a team. Assuring Quality of work and keeping managers updated regarding everything.▪End to End Relationship Management with Manager,Customer Success Managers and Clients

▪ Analyzing and resolving account problems/issues ▪ Optimizing account activities to achieve daily target/ project goals ▪ Managing client deliverables within defined criteria and timeline ▪ Generating account reports on both periodic and ad-hoc basis