Heather Mackenzie Email and Phone Number
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Heather is a startup native and consumer digital transformation expert in e-commerce, strategic content, product development, and brand building. Her leadership in these areas led her last startup BestReviews (where she was employee 4) to grow 50x in four years, resulting in a majority acquisition by Tribune Publishing (NYSE: TPCO) in 2018 for $110 million, and full acquisition by Nexstar (NASDAQ: NXST) in 2020 for $160 million.After her exit from BestReviews in 2020, Heather joined Hello Divorce two months into a planned year-long vacation from the start-up world because she was convinced that the legal world is one of the only things left that truly needed disrupting. Since her expertise (obsession) is making complex, frustrating processes easier – and even enjoyable – for consumers, Heather has taken the lead of the product, customer service, marketing, and content teams to not only cover every touch point consumers have with the company, but to create true economies of scale.While getting her Master’s Degree from the Medill School of Journalism at Northwestern University, she pivoted from a traditional news career to join the school’s (then-new) tech and entrepreneurship program, focusing on ways to blend tech and content to build amazing consumer experiences. Even at that early stage, Heather was clearly cut for the scrappy world of startups – she famously taught herself to code because she wasn’t happy with the clunky WYSIWYG web editors of the early ‘00s – and she’s taken that mindset with her to Hello Divorce.At Hello Divorce, Heather relentlessly pursues the goal of gaining and keeping consumer trust. In her first year alone, she lead the complete digital transformation of the site, implemented scale through technology and systems across teams, added new products and services that extended the company’s reach, and transformed the approach of not only the legal product but the huge amount of consumer content Hello Divorce provides to users. Heather holds a B.A. in History and American Studies from the University of Notre Dame and a M.S. in Digital Media from Northwestern University. In 2017, she was chosen to be a member of the prestigious Council of 100 for executive leadership at Northwestern, where she helps with the philanthropy of the school through mentorship and growth for future women leaders. She is also a relatively decent ukulele, piano, and electric bass player, and has recently taken up improv.
Hello Divorce
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Co-Founder / President & Chief Content OfficerHello Divorce May 2021 - PresentAlameda, Ca, UsHello Divorce is fixing the broken and expensive divorce process with a combination of software and accessible, affordable legal services. Using self-service and assisted tools, clients can remove a lot of the stress and mess of the typical “lawyer up immediately” (i.e., expensive and hostile) model. -
AdvisorFindourview Jan 2021 - PresentFindOurView uses the collective intelligence of humans and machines (AI / NLP) to identify context in user-generated content and distill them into core insights. Their patent-pending technology will become a new standard to reveal insights in complex situations, helping large groups reach consensus and desired outcomes. -
President & Chief Content OfficerBestreviews Sep 2016 - Jan 2021BestReviews.com is one of the top consumer product review companies in the world, providing trustworthy, unbiased, and engaging content to consumers so they can simplify their purchasing decisions. I was hired to build a creative and content team and scale our content output, which has grown 50x in four years, fueling 40% year over year EBIT growth and a successful majority acquisition by Tribune Publishing (NYSE: TPCO) in 2018 for $110 million (representing 25% of the Tribune’s market cap), and a 100% acquisition by Nexstar (NASDAQ: NXTR) in December 2020 for $160 million. With this successful exit I also exited my role as President & Chief Content Officer.Highlights:• Scaling is the key to our success. I added an instantly profitable video product integration with Amazon to our editorial production and introduced content cycles to maximize engagement and minimize churn, expanding us into 40+ more categories and expanding our content footprint 50x.• Product review sites are a dime a dozen. I’ve overhauled the look, feel and content of BestReviews to transform it into a global brand, making it easy to use, authoritative, and approachable. The addition of custom photography and short form video, in addition to scalable, evergreen content, resulted in a 25% lift in time on site and a 10% lift in conversion. • Building partnerships has helped accelerate our revenue growth and brand recognition. Our key partnership with Amazon has resulted in our video and print reviews appearing on thousands of native product pages to drive significant incremental revenue. I’ve secured content syndication partnerships with publishers such as Meredith, Penske, and Hearst.• I was a key driver of our company’s successful majority acquisition by Tribune Publishing, which owns the New York Daily News and the Chicago Tribune, among others, and 100% acquisition by media company Nexstar. -
Vice President, Creative & ContentDelivery Agent Nov 2006 - Jul 2016San Francisco, California, UsDelivery Agent was the top name in entertainment e-commerce, providing end-to-end shopping experiences for over 700 of the world's biggest names in TV, movies, sports, food, fashion, and music. As strategic lead of our 20-person marketing, creative and content services team, I positioned brands through customized storytelling, dynamic visuals, and of course, technology, all while using data-driven decisions to drive growth. I started at Delivery Agent in 2006 as Editor, holding increasingly more senior positions within the company.Highlights: Drove product roadmap to create platform improvements for SEO optimization, stickiness, conversion, and user experience. Creatives used to operate all over our 350-person company in silos. I built a bi-coastal creative team from the ground up – comprising copywriters, photographers, art directors and graphic designers – to deliver targeted content with maximum conversion potential on time and on budget. Some of our highest revenue 360-degree integrated marketing campaigns, like Shark Week and Game of Thrones, came about because of this change. When challenged to optimize conversion rates for existing traffic, I initiated the overhaul of base desktop and mobile templates for major brands like HBO and Discovery to increase incremental revenue by 10%-14%, including a 15% increase in repeat rate and a 7% increase in conversion. My team continues to optimize templates for positive metric gains with A/B feature testing and usability studies.E-commerce marketing tactics can be so predictable. I drove a company-wide initiative to create an in-house lifestyle photography and copy division to make our products stand out in the crowd. These completely on-brand experiences were able to convert more merchandise at full price (and keep margins intact) year over year. I serve as the chief creative voice within the company, curating experiences that meet and exceed our clients' rigorous brand standards. -
Director, Marketing & Social MediaDelivery Agent 2011 - 2013San Francisco, California, UsDelivery Agent had yet to really embrace social media for commerce in 2011. Once we closed our private sale business, I was recruited to shift gears and joining the marketing team, I used my content chops and deep institutional knowledge to build powerful, revenue-driving social strategy for our top entertainment brands such as NBC, CBS, Discovery Channel, A&E, and HBO (total customer base in excess of 500MM), driving more than $5MM in incremental social revenue in 2012 and 2013. Key highlights:Ran all paid social marketing efforts. Closed deal with Twitter to execute beta "tweet to buy" functionality with our clients. Became an analytics whiz using both Google and Omniture to find pockets of incremental revenue and traffic opportunity - and capitalizing on them for our clients. Growth-hacked the social channel to double social traffic and revenue for major clients YOY.Drove a new program to create fan-designed products to the store.Worked with NBC to create a viral Ron Swanson video to help sell thousands of Ron Swanson bobbleheads. -
Director, E-Commerce + Private SaleDelivery Agent 2008 - 2011San Francisco, California, UsDelivery Agent ran a consumer-facing entertainment site called SeenOn.com from 2006-2011. I was hired in 2006 as editor, then in 2008 I headed the team that pivoted the site from editorial to the first private sale site for entertainment, leading product development, digital strategy, marketing, consumer experience, content, production, and P&L.Highlights:Developed business plan that resulted in year-over-year 3x growth of customers, meeting multi-million dollar top line revenue plan and successfully reaching 30-50% gross margin targets.Ran all channel marketing programs - paid, owned, and earned. Led effort to syndicate content through affiliate channels like Amazon and coupon sites. Initiated and developed key relationships with TV networks and movie studios to negotiate unprecedented access to sets, makeup and wardrobe crew, and production staff. These relationships resulted in completely unique brand and memorabilia offerings in the private sale world. Led 10+ member team to optimize e-commerce sites for conversion through SEO/SEM, user experience, customer inquiry resolution, merchandise assortment, mobile experience, promotions, CRM, acquisition marketing, website editorial, and social offers. -
Editorial DirectorDelivery Agent 2006 - 2008San Francisco, California, UsI was recruited by Delivery Agent in 2006 because of my new media and PR experience, and, frankly, my obsession for entertainment. Leading the content for SeenOn.com, I curated editorial direction and consumer experience, including development, design, integrated partner content, and original video. Highlights:During tenure as Editorial Director, Delivery Agent was named the #1 Privately Held Media Company by Inc. Magazine.Led 3-member team as product manager for site, including overseeing production pipeline, calendars, and release schedules for engineering, design, customer service, and editorial teams. Responsible for all marketing programs, analytics, publicity, reporting, and metrics. Promoted to Editorial Director from Editor in 2007. -
Public Relations ManagerLinspire 2004 - 2006I spent two years heading public relations and events for a desktop Linux operating system company that was famous for battling with Windows in the race to own desktop PCs. During my time, I organized major industry trade shows, managed media presence, and created the web presence for company.Highlights: Working directly with the CEO, planned and executed all media activities related to product launch, including organization of national and international press tours.Drove review placement and features with trade publications and major news media, including Wired, Inc., The Wall Street Journal, The New York Times, and Forbes. Wrote press releases and newsletters to publicize company initiatives and offerings.Managed trade show presence at events such as LinuxWorld and CES and lead team to develop annual industry trade show Desktop Linux Summit, including agenda, speakers and sponsors.Developed company speaker program to establish senior management as subject-matter experts at large-scale events and in major media. -
Content ManagerI Drive Safely 2003 - 2004Carlsbad, Ca, UsManaged content team and projects for all company content, including Web sites, online courses, and marketing campaigns. Supervised freelance authors, instructional designers, graphic artists, and Web developers to create and maintain 25+ state-specific online driving safety courses and Web content. -
Marketing SpecialistThe Eastridge Group 2002 - 2003San Diego, California, UsConceptualized, planned, and produced cohesive marketing content (employee Intranet, employee newsletter, collateral material and Web sites) for The Eastridge Group. Overhauled existing Web sites for each separate Eastridge division and worked closely with outside design firm to create 12 different Web sites. -
Associate EditorRand Mcnally 2000 - 2002Chicago, Illinois, UsWrote and edited content and managed production for print and online products for one of the country’s largest travel and map publishers. Created and edited travel content for 10+ print atlas and travel guide titles (total circulation 4,000,000) and randmcnally.com. -
Editorial InternThe Boston Globe 1998 - 1998Boston, Ma, UsWrote community-oriented stories for Sunday feature section and Metro section of 500,000-circulation major city newspaper. Stories received full-color front- and back-page placement. About half the articles were enterprise stories.
Heather Mackenzie Skills
Heather Mackenzie Education Details
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Northwestern UniversityJournalism & Digital Media -
University Of Notre DameHistory/American Studies
Frequently Asked Questions about Heather Mackenzie
What company does Heather Mackenzie work for?
Heather Mackenzie works for Hello Divorce
What is Heather Mackenzie's role at the current company?
Heather Mackenzie's current role is High-Growth Startup Founder & Advisor | Co-founder, President & Chief Product Officer at Hello Divorce.
What is Heather Mackenzie's email address?
Heather Mackenzie's email address is hm****@****hoo.com
What is Heather Mackenzie's direct phone number?
Heather Mackenzie's direct phone number is +141526*****
What schools did Heather Mackenzie attend?
Heather Mackenzie attended Northwestern University, University Of Notre Dame.
What are some of Heather Mackenzie's interests?
Heather Mackenzie has interest in Social Services, Writing, Vocal Study, Volunteer Work, Boxing, Running, Journalism, Classical Choral Music, American History.
What skills is Heather Mackenzie known for?
Heather Mackenzie has skills like Social Media Marketing, E Commerce, Digital Strategy, Social Media, Email Marketing, Digital Media, Online Marketing, Digital Marketing, Content Strategy, Blogging, Seo, Strategic Partnerships.
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