Buyer for the Water division of Los Angeles Department of Water and Power.

Buyer for the Joint division of Los Angeles Department of Water and Power.

Proprietor and Consultant• Clients include Structure Networks and SoCal Gas (Sempra)• Expert project life cycle management• Expert operations (billing, credit, customer service) implementation – revenue cycle• Expert regulatory and finance consultation and project management• Expert data collection and analysis• Proven benchmarking consultation and management; including best practices• Proven team facilitation and development; working with SME’s (Subject Matter Experts)• Experienced with large customer service systems and conversion to Customer Service System (CSS)• Experienced user acceptance testing (UAT)• Experienced Diversity trainer• Experienced Project Management Professional (PMP)

Owner-Managing Accommodations

Managing Zero Net Energy Team

Twenty plus years, as a Project Analyst, Project Manager, Program/Contract Manager and most recently as a Senior Project Manager. • Managed numerous regulatory and non-regulatory projects in regulatory finance, regulatory billing, tariff compliance and regulatory policy• Implemented medium and large projects• Experienced in every aspect of the project management life cycle (initiation, planning, executing/controlling/testing, and operationalizing)• Excellent communication skills engaging with teams, stakeholders, and senior management• Vast knowledge of operations in developing business requirements documents and with IT in reviewing and approving systems requirements documents and testing scripts and conditions• Expert in managing business requirements, cross-functional teams, risk management, modeling, planning, implementation, testing, and project closing for various projects• Knowledgeable managing benchmarking cross-functional teams and working with industry leaders• Project Management Professional (PMP) certification #1699385

SCE - Senior Project Manager – Regulatory Finance – (September 2008 - June 2013)• Managed various medium and large scale projects• Led the customer service benchmarking cross functional team to facilitate annual benchmarking against similarly situated utilities, including AGA/EEI DataSource and PSE&G surveys• Created performance measures to reduce the meter to cash cost from $34/customer to below $30/customer• Led the customer service finance effort to forecast Capital and Other Operating Revenues (OOR) for the General Rate Case (GRC) – Secured revenues required to support Customer Service for test year• Monitored and reported metrics and status to senior management• Worked extensively with the CPUC on various customer service regulatory finance compliance filings, issues, and data request• Prepared witnesses for regulatory filing hearings • Coordinated the filing of case documents (testimony, workpapers, data requests and responses to data requests) • Developed and monitor case schedules and issues and manage risks• Created and performed a strong communication plan for management, witnesses and subject matter experts• Lead the effort in filing for Federal Energy Regulatory Commission (FERC) compliance and data requests for customer service• Led the customer service finance effort in other regulatory and non-regulatory efforts• Mentored project analysts• Led cross-functional teams throughout Customer Service• Delivered presentations and updates to senior level management• Monitored Customer Service wide goals and deliverables• Provided departmental training

October 2006 to August 2008 Southern California Edison Company, Rosemead, CAProgram/Contract Manager – Regulatory Policy & Affairs (RP&A) – Southern California Edison (SCE)•Managed regulatory filings, legislative activities, and proceedings such as Applications, OIIs/OIRs, complaint cases, etc., facilitating the achievement of department and company objectives and the compliance with CPUC decisions and deadlines•Provided comprehensive tariff, contract, and/or regulatory interpretations and compliance services that are consistent with, support the achievement of department and company objectives, and comply with CPUC guidelines and requirements.•Developed, managed, and implemented tariffs, programs, and contracts that meet department and company objectives, meet customer needs, promote growth and recover costs. •Perform timely and accurate reviews of tariff-related communications in order to maintain consistency with regulatory filings. March 2002 to October 2006 Southern California Edison Company, Rosemead, CAProgram/Project Manager – Tariff Compliance & Implementation (TC&I) – Revenue Services Organization (RSO)•Expert in rules and rates interpretation, including complex contracts and tariffs•Lead of cross-functional project teams to issue and conflict resolution•Accomplished in risk management and contingency analysis and planning •Developed and presented project updates to clients, management and senior management•Trained, mentored and developed analysts throughout every aspect of project planning•Proven record in analyzing complex regulatory and business problems. •Experience planning, organizing, coordinating, and prioritizing changing workloads•Strong background in process development and process improvement; and in finding alternative solutions.•Highly skilled in client interviewing in order to determine needs and deliverables•Recognized and rewarded communication skills; especially as a liaison between clients and IT technical personnel.

• Expert in rules and rates interpretation, including complex contracts and tariffs• Lead of cross-functional project teams to issue and conflict resolution• Accomplished in risk management and contingency analysis and planning • Developed and presented project updates to clients, management and senior management• Trained, mentored and developed analysts throughout every aspect of project planning• Proven record in analyzing complex regulatory and business problems• Experience planning, organizing, coordinating, and prioritizing changing workloads• Strong background in process development and process improvement; and in finding alternative solutions• Highly skilled in client interviewing in order to determine needs and deliverables • Recognized and rewarded communication skills; especially as a liaison between clients and IT technical personnel

August 1984 to October 1993 United States Air Force Reserves, Riverside, CA•Medical Administrative Specialist & Surgical Service Specialist•Promotions and pay increases to Staff Sergeant (E-5)•Served during Operation Desert Storm•Supervisory duties