Heather Magnussen Email & Phone Number

Greater Boston Area

Greater Boston Area

• Develop a highly motivated, successful team of Reginal Sales Managers and associates in all aspects of sales and service
• Drive productivity and manage growth of the Europe Department
• Support business plan with an emphasis on training, capacity management, recruitment and sales/service targets
• Work across departments to support marketing to ensure it aligns with demand

Greater Boston Area

• Responsible for driving sales for North Africa & Middle East Department
• Manage a team of 6-8 country specialist creating personalised trips handling the pre and post booking expirence
• Develop and facilitate targeted training to drive sales
• Monitor client satisfaction and country specialists as need to ensure an excellent client expirence

Greater Boston Area

• Manage a team of 10- 14 associates to drive new initiatives and provide excellent service to top repeat customers
• Responsible for creating and facilitating training to drive customer satisfaction
• Performance management for bottom performing associates
• Proactively identify trends and raise recommendations for new processes

• Responsible for onboarding 20 plus associates quarterly to the customer service role
• Created personalized coaching plans to drive performance for bottom performers
• Developed and certified top performers to move to the veteran side of the customer service department

Greater Boston Area

• Provided customer service to booked travelers for pre and post trip accommodations

Greater Boston Area

• Compiled a summary of weekly consolidated reports for project managers review
• Followed up with senior managers and tracked completion of reviews for over 1,300 employees
• Completed deliverables to ensure business continuity and information security

• Assist 22 year old women with Down Syndrome in various activities (bowling, mini golf, swimming ect.)

60 Pond Lane Arlington, MA 02474

• Plan and run event all summer for kids 5-8 years

Gender Leadership And Public Policy Certificate

Bachelor Of Business Administration (B.B.A.), Global Business

Activities and Societies: Phi Sigma Sigma, Varsity Field Hockey

Bachelor Of Business Administration (B.B.A.), International Business

Study abroad: International economics, International marketing, and Spanish