Heather Magnussen Email & Phone Number

Greater Boston Area

Greater Boston Area

• Develop a highly motivated, successful team of Reginal Sales Managers and associates in all aspects of sales and service• Drive productivity and manage growth of the Europe Department• Support business plan with an emphasis on training, capacity management, recruitment and sales/service targets • Work across departments to support marketing to ensure it aligns with demand

Greater Boston Area

• Responsible for driving sales for North Africa & Middle East Department• Manage a team of 6-8 country specialist creating personalised trips handling the pre and post booking expirence • Develop and facilitate targeted training to drive sales• Monitor client satisfaction and country specialists as need to ensure an excellent client expirence

Greater Boston Area

• Manage a team of 10- 14 associates to drive new initiatives and provide excellent service to top repeat customers• Responsible for creating and facilitating training to drive customer satisfaction • Performance management for bottom performing associates • Proactively identify trends and raise recommendations for new processes

• Responsible for onboarding 20 plus associates quarterly to the customer service role • Created personalized coaching plans to drive performance for bottom performers • Developed and certified top performers to move to the veteran side of the customer service department

Greater Boston Area

• Provided customer service to booked travelers for pre and post trip accommodations

Greater Boston Area

• Compiled a summary of weekly consolidated reports for project managers review• Followed up with senior managers and tracked completion of reviews for over 1,300 employees• Completed deliverables to ensure business continuity and information security

• Assist 22 year old women with Down Syndrome in various activities (bowling, mini golf, swimming ect.)

60 Pond Lane Arlington, Ma 02474

• Plan and run event all summer for kids 5-8 years

Gender Leadership And Public Policy Certificate

Bachelor Of Business Administration (B.B.A.), Global Business

Activities and Societies: Phi Sigma Sigma, Varsity Field Hockey

Bachelor Of Business Administration (B.B.A.), International Business

Study abroad: International economics, International marketing, and Spanish