H. Marc Bower Email & Phone Number

Huntsville, Ontario, Canada

Huntsville, Ontario, Canada

Greater Toronto Area Metropolitan Area

• Working directly with clients to assess their unique technology needs for their home, small business, or enterprise and providing recommendations for implementation of hardware, software, infrastructure, and policies.
• Planned, implemented, and trained staff for… Show more Working directly with clients to assess their unique technology needs for their home, small business, or enterprise and providing recommendations for.
• Planned, implemented, and trained staff for an internal help desk at a small business where there was limited technical expertise in the company; having the technical support requests managed by a help desk function.
• Provided a report that outlined the steps and resources necessary for a small business to protect its data using offsite cloud storage for backups as well as recovery scenarios to ensure business continuity in the.
• Developed a technology rollout plan for a new business that was opening a branch and needed a full office setup including desktops, laptops, printers, scanners, accounting software installation (for cloud based.
• Assisted many home users find the affordable technology solution they needed either for productivity or recreation, including sourcing parts and building computers if the client needed that service, setting up.

Oshawa, ON

• Oversaw IT management function and provided technical leadership throughout period of organizational change.
• Led a department of cross-functional staff in areas including system and network administration, desktop support, and library digital services; managed internal and external service delivery.
• Developed and implemented staff training covering a range of technologies including software, hardware, office equipment, and innovative new products such as virtual reality headsets… Show more
• Developed and implemented staff training covering a range of technologies including software, hardware, office equipment, and innovative new products such as virtual reality headsets.
• Collaborated with management team to guide organizational strategic planning.
• Produced annual department budgeting, developed Responsible Technology Use policy, and facilitated annual performance management sessions.

Oshawa, ON

• Served as the organization’s only IT staff member with accountability for providing technology-related support across hardware, software, office equipment, and network access.
• Managed physical servers and oversaw migration project from Novell to Windows server.
• Initiated upgrade from Windows 98 and green-screen terminals to PCs using Windows XP.
• Led successful implementation of the first Active Directory domain for the system.
• Collaborated with the City of Oshawa to… Show more
• Collaborated with the City of Oshawa to implement a VoIP telephone system within the library.

Oshawa, ON

• Provided remote support, conducted troubleshooting, and guided problem solving efforts for technologies including physical servers, satellite broadcast and receiving equipment, and specialized software.
• Engaged with local dealership staff via phone to diagnose and resolve issues in a timely manner.
• Maintained incident records within the CRM.
• Operated within GMACCESS, the leading support centre within the Minacs organization for the technology utilized by all General Motors… Show more
• Operated within GMACCESS, the leading support centre within the Minacs organization for the technology utilized by all General Motors dealerships across Canada.
• Selected by management to serve on a team of four with accountability for supporting beta-level software distributed to dealers in the United States. Show less

Bachelor’S Degree, Electronics Engineering Technology, 4.0 Gpa

Diploma, Information Networks Technology

Bachelor’S Degree, Electronics Engineering Technology, 4.0 Gpa