H. Marc Bower Email & Phone Number

Huntsville, Ontario, Canada

Huntsville, Ontario, Canada

Greater Toronto Area Metropolitan Area

Working directly with clients to assess their unique technology needs for their home, small business, or enterprise and providing recommendations for implementation of hardware, software, infrastructure, and policies, enabling those clients to focus on their core purpose. Needs analysis, supplier management, change management, project management, and implementation processes are all needed to ensure value to the customer.Key Accomplishments:• Planned, implemented, and trained staff for… Show more Working directly with clients to assess their unique technology needs for their home, small business, or enterprise and providing recommendations for implementation of hardware, software, infrastructure, and policies, enabling those clients to focus on their core purpose. Needs analysis, supplier management, change management, project management, and implementation processes are all needed to ensure value to the customer.Key Accomplishments:• Planned, implemented, and trained staff for an internal help desk at a small business where there was limited technical expertise in the company; having the technical support requests managed by a help desk function assisted in tackling the issues more effectively including seeking outside expertise when necessary.• Provided a report that outlined the steps and resources necessary for a small business to protect its data using offsite cloud storage for backups as well as recovery scenarios to ensure business continuity in the event of local data loss for any reason.• Developed a technology rollout plan for a new business that was opening a branch and needed a full office setup including desktops, laptops, printers, scanners, accounting software installation (for cloud based accounting), and data backups. • Assisted many home users find the affordable technology solution they needed either for productivity or recreation, including sourcing parts and building computers if the client needed that service, setting up printers, and configuring wi-fi environments and devices. Show less

Oshawa, On

• Oversaw IT management function and provided technical leadership throughout period of organizational change.• Led a department of cross-functional staff in areas including system and network administration, desktop support, and library digital services; managed internal and external service delivery. • Developed and implemented staff training covering a range of technologies including software, hardware, office equipment, and innovative new products such as virtual reality headsets… Show more • Oversaw IT management function and provided technical leadership throughout period of organizational change.• Led a department of cross-functional staff in areas including system and network administration, desktop support, and library digital services; managed internal and external service delivery. • Developed and implemented staff training covering a range of technologies including software, hardware, office equipment, and innovative new products such as virtual reality headsets. • Collaborated with management team to guide organizational strategic planning. • Produced annual department budgeting, developed Responsible Technology Use policy, and facilitated annual performance management sessions. • Established and maintained key relationships with external technology and system vendors. • Spearheaded the Library Management System Migration project to replace an aging system; provided greater access to customer information at service points and reduced time required to generate performance metrics by 75%. Enabled modernization of customer interface to allow greater functionality and improved user experience. • Successfully implemented an internal-customer-facing service desk web interface embedded in Office 365 to reduce ‘orphaned’ service requests, enhance communication between IT staff and customers, and decrease resolution times by up to 50% for various incidents. Formalized the service desk experience for customers and IT staff while also enabling the measurement of KPIs. • Directed initiative to convert all identified library material to RFID security and material handling capability; managed project team to develop RFP, assess vendor submissions, and select the successful bidder. Project consisted of adding security labels to 400,000 items across four locations in the city, as well as configuration and installation of 15 staff RFID workstations, several security aisle gates, and 10 customer self-service kiosks (all networked to the main LMS). Show less

Oshawa, On

• Served as the organization’s only IT staff member with accountability for providing technology-related support across hardware, software, office equipment, and network access. • Managed physical servers and oversaw migration project from Novell to Windows server. • Initiated upgrade from Windows 98 and green-screen terminals to PCs using Windows XP.• Led successful implementation of the first Active Directory domain for the system. • Collaborated with the City of Oshawa to… Show more • Served as the organization’s only IT staff member with accountability for providing technology-related support across hardware, software, office equipment, and network access. • Managed physical servers and oversaw migration project from Novell to Windows server. • Initiated upgrade from Windows 98 and green-screen terminals to PCs using Windows XP.• Led successful implementation of the first Active Directory domain for the system. • Collaborated with the City of Oshawa to implement a VoIP telephone system within the library. • Provided exceptional support and service to internal staff members while managing systems administration activities. Show less

Oshawa, On

• Provided remote support, conducted troubleshooting, and guided problem solving efforts for technologies including physical servers, satellite broadcast and receiving equipment, and specialized software.• Engaged with local dealership staff via phone to diagnose and resolve issues in a timely manner. • Maintained incident records within the CRM. • Operated within GMACCESS, the leading support centre within the Minacs organization for the technology utilized by all General Motors… Show more • Provided remote support, conducted troubleshooting, and guided problem solving efforts for technologies including physical servers, satellite broadcast and receiving equipment, and specialized software.• Engaged with local dealership staff via phone to diagnose and resolve issues in a timely manner. • Maintained incident records within the CRM. • Operated within GMACCESS, the leading support centre within the Minacs organization for the technology utilized by all General Motors dealerships across Canada.• Selected by management to serve on a team of four with accountability for supporting beta-level software distributed to dealers in the United States. Show less

Bachelor’S Degree, Electronics Engineering Technology, 4.0 Gpa

Diploma, Information Networks Technology

Bachelor’S Degree, Electronics Engineering Technology, 4.0 Gpa