H. Marie Packard Email & Phone Number

Dallas, Tx, Us

Clive, Iowa, United States

Handle 15 plus high volume accounts for two Key Account Managers. On average, scheduling and tracking 900 truckloads per month from start to finish.Provide internal and external support on billing, tracking and tracing and root cause analysis for customersManage 15% more volume between emails and truckload metrics than other Assistants nationwide.Drive down days to bill by reviewing the system for accurate carrier paperwork and contacting carriers to resolve any paperwork discrepancies

The Woodlands, Tx/Johnston, Ia

Certified Coffee Master to enhance my knowledge of store products Certified Barista Trainer to train new employees on store procedures.Recognized as a team member with strong multitasking skills, and assigned roles that demand greater and more frequent responsibilities.Solicit customer feedback and immediately resolve any conflicts that may occur.Suggest products to complement customer purchases in order to drive store sales.

Urbandale, Ia

Provide internal and external support on at-risk or escalated customer tracking, tracing, pick up, and billing issues.Deliver accurate information and data to both to executives and customers in order to build trusting relationships.Collaborate with Sales Teams, Account Executives, and terminals to problem solve customer issues expediently.Analyzing shipments and proactively identifying potential issues to ensure customer satisfaction through quick resolution.Effectively convey communication between terminals, customers and internal team members.

Train and advise employees on a broad array of client programs Assist supervisor with tasks such as maintaining customer statistics, records and writing training materials.Update information database based on feedback in programsWork with Account Managers to ensure the database is updated to reflect new or revised program information and is clear to Customer Services Coordinators.Recognize and resolve sensitive client contact and participant inquiries, which may need special attention from the appropriate program coordinator or supervisor.

Advise supervisor of sudden changes and recommend revisions to programs.Recommend updates based on feedback in ongoing programs.Detect and report any possible website errors or program issues that may arise. Serve as the first point of contact between clients and ITA Group by addressing participant concerns and resolving any potential conflict in an empathetic manner.Work interdepartmentally with appropriate program coordinators in order to determine solutions and follow up on any clients’ on-going inquiries or concerns

Gwangju, Gyeonggi-Do, Korea

As the native English speaker, other teachers sought recommendations on various language techniques and lessons for studentsDesigned, rehearsed, and organized open classes for 100 students ranging from 4 to 14 years old to demonstrate their English skills to their parents.Organize and implement classroom strategies to ensure students stay engaged with lessonsEvaluated individual students’ abilities and performanceResearched and adapted lesson plans and curriculums tailored to meet the needs of individual students

Flagstaff Area, Arizona

Updated exhibits and interpretive work by researching geology and natural resourcesPlanned and lead guided trail tours educating visitors on the park's natural resources and rich historyProvided visitors with information about the park’s resourcesTrained other interns to meet the high expectations of the National Park ServiceOrganized exhibits and presentations

Grinnell College

Prepared and served food to faculty and studentsSkilled in working with coworkers in fast-paced environmentServed as chefs’ assistant to coordinate instructions to kitchen staffManaged time between classes and work

The Woodlands, Tx

• Sold inventory independently in a remote kiosk • Took orders and sold inventory with customers in main store • Interacted with coworkers and customers• Learned to bake products and store keeping