Specialized in system administration, cloud architecture, and cybersecurity. My skills include managing Windows and Linux systems, administering AD, SCCM, Intune, and MDM solutions, deploying security tools like Cortex XDR and TrendMicro, handling PAM operations, and managing public cloud environments (AWS, Huawei, Azure). Additionally, I excel in technical leadership, conducting POCs, and creating documentation.

As a seasoned IT professional with extensive experience in system administration, cloud management, and cybersecurity, I have successfully administered diverse IT environments and led various high-impact projects. My expertise includes administering the AWS platform, encompassing EC2, IAM, S3, RDS, VPC, SNS, Lambda, and SES. I have also managed and implemented CyberArk PAM solutions to enhance security, overseen Windows Server, Active Directory (AD), and DNS management, and utilized SCCM and Endpoint Central for comprehensive system management, including vulnerability assessment and security patching.In addition, I have handled OpenStack operations within private cloud environments and administered advanced security solutions like Cortex XDR, TrendMicro, and Prisma cloud. My experience extends to managing and administering IT infrastructure using VMware and RHEV. I have conducted software installation and configuration on Windows servers tailored to customer requirements and performed thorough vulnerability assessments and mitigation based on SOC reports. I have managed security patches for both Microsoft and third-party software, monitored and maintained Windows Servers and operating systems for optimal performance, and led the incident management process, including identifying causes and coordinating resolution efforts.With a proven track record in ensuring seamless IT operations and robust security measures, I am committed to driving efficiency and innovation in IT infrastructure. Let's connect to explore potential collaborations and how I can contribute to your organization's success.

With a strong background in IT support and operations, I have effectively provided L2 support for Active Directory (AD) and Azure-related operations, ensuring seamless integration and management. My role involved conducting L1+ support for daily network operations, including alert validation, configuring Cisco routers and switches, executing changes, upgrading IOS, and performing system backups. I have administered Linux systems at L1 level, handling patching, alert validation, and system health checks.I have been responsible for employee onboarding and offboarding, managing end devices with solutions like AV, BitLocker, SCCM, VPN, RSA, CrowdStrike XDR, and DLP. My experience extends to monitoring and maintaining network systems, including switches, routers, firewalls, and access points. I have installed and configured software on end devices, troubleshooted hardware issues for laptops, desktops, printers, and network devices, and installed hardware equipment such as CCTV, printers, scanners, and Cisco network devices.Additionally, I have monitored and managed asset inventories, sanitized hardware assets and data, and performed ongoing maintenance on servers and network equipment. Running hardware diagnostics and replacing failing parts on a regular and on-demand basis was also part of my responsibilities. I have assessed IT assets before procurement, responded to reported service incidents by identifying causes, and initiated the incident management process. Moreover, I have overseen the incident management process, acting as the single point of contact (SPOC) involved in resolving incidents.With a comprehensive skill set and a proactive approach to IT support, I am dedicated to maintaining efficient and secure IT operations. Let's connect to discuss how I can leverage my experience to benefit your organization.

With extensive experience in IT support and operations, I have provided L1+ support for regular Windows, Linux, and network operations. My responsibilities included overseeing the change management process for customer infrastructure and applications, ensuring smooth transitions and minimal disruptions. I managed regular and on-demand system backups using tools like NetBackup, AVAMAR, and Networker, maintaining data integrity and availability.I have consistently monitored and inspected IT systems, including servers, network devices, and applications, diagnosing and troubleshooting system errors based on monitoring tools and email alerts. My role involved monitoring system performance and the capacity of customer infrastructure, responding to system alerts and hardware malfunctions promptly to maintain operational efficiency.In addition to processing customer requirements and following up with internal and external stakeholders, I prepared health check reports for infrastructure and applications on both a regular and on-demand basis. I monitored and validated customer infrastructure and application alerts, tracked and documented reported incidents, and initiated the incident management process to ensure timely resolution. My experience also includes monitoring CRM360 and CMP applications to support customer relationship management and communication.With a proactive approach and a commitment to excellence in IT operations, I am dedicated to maintaining and enhancing IT system performance and reliability. Let's connect to explore how my skills and experience can contribute to your organization's success.