Mark Burstein Email & Phone Number

Saint Louis, Mo, Us

March 2020 - Present - Data Center Optimization Program Manager - responsible for the migration of data centers to the Centene corporate owned facilities and subsequent decommission resulting in cost savings to the organization. May 2019 - February 2020 - Responsible for DR, data center management, and capacity management.

Sarasota, Fl, Us

Working directly with the CIO performed an organization review and developed a short term strategy for improvements as well as working with an outside company to develop a 3-5 year IT Strategy/Roadmap. Evaluated and recommended solutions around EBS cloud migration and Office 365. Also managed Infrastructure projects thru all of the appropriate phases in a matrixed team environment. Worked with project sponsor and stakeholders to complete project charter, scope, goals, deliverables, required resources, budget, and timing.

As Director of IT Operations and a member of the Senior Management team reporting directly to the CIO responsible for oversight of all operations across the individual teams that make up the IT organization including application development, application support, infrastructure (systems, dba, network, desktop) and network operations center. Personally responsible for application support, network operations center, and IT Operations. Responsibilities and accomplishments include:• Implement and maintain ITIL processes for change management, incident management and event management. • All production job scheduling. Recently completed a project to move all batch processing into Stonebranch Universal Automated Controller from disparate cron schedulers on multiple Linux systems, Windows job scheduler and Automate 7 job scheduler allowing for better control and monitoring of all batch processing• Built out the network operations center across US and India allowing for 24 x7 x 365 monitoring and incident management.• Application support team provides quick resolution to any application issues.• IT Operations team is responsible for measuring performance across the organization by analyzing data, creating dashboards and presenting metrics to senior management on a quarterly basis to show areas of strength as well as weaknesses where opportunities exist for improvement.

Tampa, Fl, Us

As VP of Information Technology developed the overall strategy for Validus Senior Living. • Developed a completely outsourced model for all aspects of IT.• Negotiated an outsourced agreement to provide the following services• Desktop/Laptop support which included remote helpdesk services, workstation monitoring, asset management, trouble ticket management, workstation software inventory, desktop optimization management, and Microsoft patch management• Open DNS end user web filtering and security – block and prevent malware, phishing and botnets• Managed anti-virus• Workstation/Laptop online backup solution• Managed network – included iOS upgrades and 24x7x365 monitoring or all switches and firewalls• Hosted servers for domain controllers and wireless access points across the enterprise• Implemented redundant Cisco Meraki firewalls• Implemented mobile device management for all company cell phones• Standardized on HP laptop eliminating multiple brands across the enterprise• Built standardized laptop image on Windows 7 platform eliminating multiple operating systems• Standardized wireless networks SSID and passwords so mobile users could easily connect from site to site• Implemented Active Directory and synchronization with Office365 along with Skype for Business• Developed a project plan that could be followed for all new building implementations for all departments• Stated proof of concept with Ring Central for the next site to potentially replace the Windstream solution so that phones for all sites could be managed from one location versus 8 different PBX’s• Architected and led development of a SharePoint document library site to house all shared data allowing for better management and security – migrated all data from shared drive to new site• Took over all user management for all outsourced systems – Office365, Yardi, Eldermark, TELS• Developed overall security plan and presented to C-Level executives

Palm Harbor, Florida, Us

As operations manager and a member of the Senior Management team reporting to the President, involved in company strategic business planning and responsible for managing the technical support services, conversion, and database development teams as they plan, direct, coordinate, manage, and support systems, network infrastructure integration and design, Internet operations, system software and applications, database administration, and data conversion/interfaces.Responsibilities include:• Working with Senior Management team to implement and achieve company objectives and strategic decision-making.• Managing and controlling the company’s computing environment, including hardware, systems software, applications software, network infrastructure and security, Internet operations and maintenance.• Planning, developing, and implementing database administration, data conversion, and data exchange/interface activities.• Creating, implementing, and managing goals and plans for development of the company’s information technology infrastructure to support continuing expansion of client services and support.• Hiring, training, managing, and developing a professional staff to meet all technology support goals.• Analyzing and resolving technical production support problems and incidents.

• Responsible for managing the infrastructure which consists of HP blade servers and EMC VNX and Clarion sans as well as NAS devices across two data centers. • Software supported includes Oracle Enterprise Business Suite, Oracle database 10g & 11g, Hyperion, Essbase etc. • Support over 15 clients 24x7x365. Environments supported include development, test, uat and production. • Manage an onshore team of 4 DBA’s and 2 system administrators and an offshore team of 4 DBA’s and 1 system administrator. • Responsible for on-boarding new clients and all client communication from daily interaction to monthly review meetings.• Took over efforts to obtain PCI compliance as well as ensuring that SOX and HIPPA compliance is met to support customers.

Us

• Reporting directly to the CEO, responsible for all information technology areas including application development, infrastructure, network, voice, budgeting and personnel management.• Planned, architected, negotiated and implemented brand new infrastructure using Cisco blade servers, Nexus, NetApp, and Data Domain hardware. Completed project in 90 days including disaster recovery preparation using replication of both the Data Domain and NetApp to a second data center.• Facilitated the move of an AS400 to an outsourced data center.• Negotiated an outsourcing agreement for help desk and infrastructure support. Help desk services started at the beginning of July and infrastructure services started in September.• Restructured several contacts providing the company with significant savings including the repurchasing of JDE to support a fully integrated system that will support the marketing, sales, home building, accounting, and warranty processes.

Hartford, Connecticut, Us

• Responsible for all infrastructure areas including outsourced data center, outsourced support relationship, hardware and software procurement, network, voice, operations, operating systems (Windows, Linux, VMWare, & iSeries), san Technology (EMC), backup (Data Domain), database (Oracle & SQL Server), middleware (JBoss, BizTalk, Pentaho, RightFax etc.), security, helpdesk, desktop support, asset management and disaster recovery. • Planned, led, and executed the effort to build an infrastructure for CareCentrix after being sold by Gentiva to Waters Street Health Partners in September of 2008. This required selecting a data center location, purchasing hardware and software, and implementing an MPLS network for 6 CareCentrix sites. Worked with Gentiva to migrate all databases, applications, email, and over 600 user desktops and laptops to the new CareCentrix infrastructure. • Work with CIO and other executives to develop IT Strategy, road map and budgets.• Manage multiple vendor relationships to support all functional areas of the infrastructure team. Infrastructure team consists of 11 full time employees supplemented by an outsourced relationship and multiple support agreements.• Architected and implemented Interactive Intelligence’s Call Center Package across 6 sites. Leveraged Paetec SIP trunks and full VOIP implementation with redundant infrastructure. Worked with call center executives and staff to design IVR solutions for various departments (intake, reauth, claims, billing) as well as outbound dialing for collections team. The package also allowed enhanced reporting, skilled based routing and routing to free agents in other call centers. The I3 system replaced Nortel PBX CS1000’s. • Architected disaster recovery agreement with Sunguard utilizing Metro-E and Data Domain replication. • Work closely with PMO and Compliance teams to ensure all regulatory policies and procedures are followed.

Atlanta, Ga, Us

Responsible for all technical strategy, application development guidelines, and support services including1. Enterprise Architecture: data models, web services, development frameworks2. Database Technology: database administration and database architecture for Oracle and SQLServer environments. 3. Application Services: installation, configuration and support of JBOSS Application Server, Business Objects including enterprise, data integrator and First Logic, and Autosys job scheduler. Infrastructure Components4. Work directly with Infrastructure Services Group to architect server and storage solutions to support new as well as legacy applications.

Berkeley Heights Township, New Jersey, Us

Consulted as a SR DBA for Pennsylvania Power & Light, Project Manager for BCP Projects in Warren County NJ & The Doris Duke Foundation, and Business Analyst for Dunn & Bradstreet.

Us

Managed Database Administration/Data Administration, Intranet, EAI/EDI and Data Warehouse teams.

Sr Database Administrator for Bureau of National Affairs

Mclean, Virginia, Us

Manager Database Administration Support Services - responsible for both Oracle and CA-Datacom database technologies. Managed a team accoss multiple locations as well as global responsibilties in support of European databases.

Lincoln, Rhode Island, Us

Datacom DBA and Ideal & COBOL development. Wrote two major application - Work Request System and Telephone Directory System for the Commissioner of US Customs.

Management

General Studies