Hmayak Apetyan Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Los Angeles, California, United States

• Perform comprehensive assembly and quality verification of dental CBCT machines to ensure proper functionality of all elements (sensors, circuit boards, motors).• Install and configure Windows 10 servers for image acquisition and database management, while also establishing communication channels with the units via serial and network connections to enable system integration.• Deploy proprietary software across servers and workstations throughout office locations.• Resolve software/hardware malfunctions, both remotely and on-site, through analysis of network, desktop, and application configurations, software logs, and circuit diagrams.• Collaborate closely with dental office IT personnel and third-party vendors to address compatibility issues, ensuring seamless integration with existing software systems.• Utilize the Freshdesk helpdesk system to process technical support tickets, while actively contributing to the knowledge base, thus reducing ticket resolution times.• Conduct training sessions for dentists and qualified staff, with a focus on equipment and software operation, alongside addressing common troubleshooting concerns.

Cathedral City, California, United States

• Established and maintained a local area network (LAN) for device connectivity, security, and remote access of company devices through Remote Desktop Protocol (RDP).• Implemented point-of-sale (POS) system on company iPads by configuring user accounts, access rights, menu options, inventory, and metrics.• Collaborated with vendors on installation of physical security systems (cameras, alarms, and access control system).• Trained employees to use POS system, i.e., process sales, apply discounts, and create customer profiles.• Developed standard operating procedures (SOP) to guide users on how to troubleshoot and resolve common technical issues, reducing employee downtime by 33%.• Managed POS database to ensure data tracked (e.g., monthly sales and inventory) was accurate, up to date, and comprehensive.• Ensured operational stability of POS, computer, network, and security systems through routine maintenance, testing, troubleshooting, and component replacement.• Responded to user assistance requests, diagnosed software/hardware issues, and produced timely resolutions.• Communicated with company owners and management to report and address frequent user issues and concerns.• Retained up-to-date knowledge of software features, integrations, and releases to provide comprehensive support.