Senior It Support Manager
Current
Jun 2024 - Present
AeroLeads people directory · profile
Heidi Blake Email & Phone Number
Technical & Customer Support Leader driving team productivity for improved operational efficiency & profitability
at
Zinnia
2 work emails found
@ibm.com
3 phones found area 919 and 302
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical & Customer Support Leader driving team productivity for improved operational efficiency & profitability
Location
Raleigh, North Carolina, United States
Who is Heidi Blake? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Heidi Blake is listed as Technical & Customer Support Leader driving team productivity for improved operational efficiency & profitability at Zinnia, based in Raleigh, North Carolina, United States. AeroLeads shows a work email signal at ibm.com, phone signal with area code 919, 302, and a matched LinkedIn profile for Heidi Blake.
Heidi Blake previously worked as Senior IT Support Manager at Zinnia and IT Support Manager at Policygenius Inc.. Heidi Blake holds Bs, Mathematics from Ncsu.
Company email context
Email format at Zinnia
This section adds company-level context without repeating Heidi Blake's masked contact details.
{first_initial}{last}@ibm.com
89% confidence
AeroLeads found 2 current-domain work email signals for Heidi Blake. Compare company email patterns before reaching out.
Profile bio
About Heidi Blake
Experienced Technical Director / People Manager with a demonstrated history of working in the information technology and services industry. Skilled in Management, Leadership, Coaching and Technical Support. Strong information technology professional with a BS focused in Mathematics from NCSU.
Listed skills include Leadership, Team Building, Workday, Requirements Analysis, and 30 others.
Current workplace
Heidi Blake's current company
Company context helps verify the profile and gives searchers a useful next step.
6 roles
Heidi Blake work experience
A career timeline built from the work history available for this profile.
It Support Manager
Policygenius is America's leading online insurance marketplace. Our mission is to help people get insurance right by making it easy for them to understand their insurance options, compare quotes, and buy a policy, all in one place. Policygenius has established headquarters in New York City and Durham, NC and raised over $150 million in venture capital in our quest to become a one-stop shop for all the financial protection you'll ever need.
Oct 2020 - Jun 2024
Technical Director
Mar 2018 - Dec 2019
Technical Support Manager
People management for a department of 24 highly technical software engineers supporting IBM Sametime, IBM Connections Cloud Chat and Cloud Meetings. Culture and Climate Champion for Employee Engagement. In the top 10% for IBM Managers based on an Employee Engagement / Pulse survey. Consistently averaging 90% or higher customer satisfaction and exceeding all metrics related to problem resolution. Lead manager focal for Cisco Integration with our IBM product suite.
Oct 2014 - Nov 2017
Technical Support Manager
People management of 12 -18 highly technical software engineers supporting WebSphere Portal Server, IBM Traveler, Portlet Factory and Forms Builder. Resolved customer escalations to ensure high customer satisfaction. Exceeded metrics goals, promoted skill and personal growth of the engineers. Collaborated with Development and other Support teams in a global environment.
Oct 2006 - Oct 2014
Software Engineer
I joined IBM as a Software Engineer upon graduating from North Carolina State University. I supported ISPF on VM and MVS for 10 years before joining the Websphere Application Server L2 organization. I was the Team Lead for engineers supporting Websphere Edge Products, IBM HTTP Server, Websphere Plug-in, and Websphere Installation and Migration on multiple platforms.
May 1991 - Oct 2006
1 education record
Heidi Blake education
-
Ncsu
FAQ
Frequently asked questions about Heidi Blake
Quick answers generated from the profile data available on this page.
What company does Heidi Blake work for?
Heidi Blake works for Zinnia.
What is Heidi Blake's role at Zinnia?
Heidi Blake is listed as Technical & Customer Support Leader driving team productivity for improved operational efficiency & profitability at Zinnia.
What is Heidi Blake's email address?
AeroLeads has found 2 work email signals at @ibm.com for Heidi Blake at Zinnia.
What is Heidi Blake's phone number?
AeroLeads has found 3 phone signal(s) with area code 919, 302 for Heidi Blake at Zinnia.
Where is Heidi Blake based?
Heidi Blake is based in Raleigh, North Carolina, United States while working with Zinnia.
What companies has Heidi Blake worked for?
Heidi Blake has worked for Zinnia, Policygenius Inc., Globant, and Ibm.
How can I contact Heidi Blake?
You can use AeroLeads to view verified contact signals for Heidi Blake at Zinnia, including work email, phone, and LinkedIn data when available.
What schools did Heidi Blake attend?
Heidi Blake holds Bs, Mathematics from Ncsu.
What skills is Heidi Blake known for?
Heidi Blake is listed with skills including Leadership, Team Building, Workday, Requirements Analysis, Linux, Employee Engagement, Websphere, and Lotus Notes.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Heidi Blake you were looking for.
View similar profiles
