Heidi Blake Email and Phone Number
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Experienced Technical Director / People Manager with a demonstrated history of working in the information technology and services industry. Skilled in Management, Leadership, Coaching and Technical Support. Strong information technology professional with a BS focused in Mathematics from NCSU.
Zinnia
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Senior It Support ManagerZinnia Jun 2024 - Present -
It Support ManagerPolicygenius Inc. Oct 2020 - Jun 2024Durham, North Carolina, United StatesPolicygenius is America's leading online insurance marketplace. Our mission is to help people get insurance right by making it easy for them to understand their insurance options, compare quotes, and buy a policy, all in one place. Policygenius has established headquarters in New York City and Durham, NC and raised over $150 million in venture capital in our quest to become a one-stop shop for all the financial protection you'll ever need. -
Technical DirectorGlobant Mar 2018 - Dec 2019Raleigh-Durham, North Carolina Area -
Technical Support ManagerIbm Oct 2014 - Nov 2017People management for a department of 24 highly technical software engineers supporting IBM Sametime, IBM Connections Cloud Chat and Cloud Meetings. Culture and Climate Champion for Employee Engagement. In the top 10% for IBM Managers based on an Employee Engagement / Pulse survey. Consistently averaging 90% or higher customer satisfaction and exceeding all metrics related to problem resolution. Lead manager focal for Cisco Integration with our IBM product suite. -
Technical Support ManagerIbm Oct 2006 - Oct 2014People management of 12 -18 highly technical software engineers supporting WebSphere Portal Server, IBM Traveler, Portlet Factory and Forms Builder. Resolved customer escalations to ensure high customer satisfaction. Exceeded metrics goals, promoted skill and personal growth of the engineers. Collaborated with Development and other Support teams in a global environment. -
Software EngineerIbm May 1991 - Oct 2006I joined IBM as a Software Engineer upon graduating from North Carolina State University. I supported ISPF on VM and MVS for 10 years before joining the Websphere Application Server L2 organization. I was the Team Lead for engineers supporting Websphere Edge Products, IBM HTTP Server, Websphere Plug-in, and Websphere Installation and Migration on multiple platforms.
Heidi Blake Skills
Heidi Blake Education Details
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NcsuMathematics
Frequently Asked Questions about Heidi Blake
What company does Heidi Blake work for?
Heidi Blake works for Zinnia
What is Heidi Blake's role at the current company?
Heidi Blake's current role is Technical & Customer Support Leader driving team productivity for improved operational efficiency & profitability.
What is Heidi Blake's email address?
Heidi Blake's email address is hb****@****ibm.com
What is Heidi Blake's direct phone number?
Heidi Blake's direct phone number is +191952*****
What schools did Heidi Blake attend?
Heidi Blake attended Ncsu.
What skills is Heidi Blake known for?
Heidi Blake has skills like Leadership, Team Building, Workday, Requirements Analysis, Linux, Employee Engagement, Websphere, Lotus Notes, Agile Methodologies, Team Management, Customer Service Management, Oracle.
Not the Heidi Blake you were looking for?
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Heidi Blake
Physician At Care Dimensions (Formerly Hospice Of The North Shore & Greater Boston)Suffolk County, Ma1caredimensions.org -
Heidi Blake
Lead Research Business Coordinator At Research Institute At Nationwide Childrens HospitalColumbus, Oh -
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2selfregional.org, selfregional.org
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