Heidi Blake

Heidi Blake Email and Phone Number

Technical & Customer Support Leader driving team productivity for improved operational efficiency & profitability @ Zinnia
Heidi Blake's Location
Raleigh, North Carolina, United States, United States
About Heidi Blake

Experienced Technical Director / People Manager with a demonstrated history of working in the information technology and services industry. Skilled in Management, Leadership, Coaching and Technical Support. Strong information technology professional with a BS focused in Mathematics from NCSU.

Heidi Blake's Current Company Details
Zinnia

Zinnia

View
Technical & Customer Support Leader driving team productivity for improved operational efficiency & profitability
Heidi Blake Work Experience Details
  • Zinnia
    Senior It Support Manager
    Zinnia Jun 2024 - Present
  • Policygenius Inc.
    It Support Manager
    Policygenius Inc. Oct 2020 - Jun 2024
    Durham, North Carolina, United States
    Policygenius is America's leading online insurance marketplace. Our mission is to help people get insurance right by making it easy for them to understand their insurance options, compare quotes, and buy a policy, all in one place. Policygenius has established headquarters in New York City and Durham, NC and raised over $150 million in venture capital in our quest to become a one-stop shop for all the financial protection you'll ever need.
  • Globant
    Technical Director
    Globant Mar 2018 - Dec 2019
    Raleigh-Durham, North Carolina Area
  • Ibm
    Technical Support Manager
    Ibm Oct 2014 - Nov 2017
    People management for a department of 24 highly technical software engineers supporting IBM Sametime, IBM Connections Cloud Chat and Cloud Meetings. Culture and Climate Champion for Employee Engagement. In the top 10% for IBM Managers based on an Employee Engagement / Pulse survey. Consistently averaging 90% or higher customer satisfaction and exceeding all metrics related to problem resolution. Lead manager focal for Cisco Integration with our IBM product suite.
  • Ibm
    Technical Support Manager
    Ibm Oct 2006 - Oct 2014
    People management of 12 -18 highly technical software engineers supporting WebSphere Portal Server, IBM Traveler, Portlet Factory and Forms Builder. Resolved customer escalations to ensure high customer satisfaction. Exceeded metrics goals, promoted skill and personal growth of the engineers. Collaborated with Development and other Support teams in a global environment.
  • Ibm
    Software Engineer
    Ibm May 1991 - Oct 2006
    I joined IBM as a Software Engineer upon graduating from North Carolina State University. I supported ISPF on VM and MVS for 10 years before joining the Websphere Application Server L2 organization. I was the Team Lead for engineers supporting Websphere Edge Products, IBM HTTP Server, Websphere Plug-in, and Websphere Installation and Migration on multiple platforms.

Heidi Blake Skills

Leadership Team Building Workday Requirements Analysis Linux Employee Engagement Websphere Lotus Notes Agile Methodologies Team Management Customer Service Management Oracle Social Communication Products Java Enterprise Architecture Cloud Meetings Interpersonal Communication Cross Functional Team Leadership Customer Service Aix Technical Support E.g. Meetings Management Websphere Application Server Coaching And Mentoring Software Development Db2 Unix Soa Software Project Management Java Enterprise Edition Cloud Chat Chat Integration

Heidi Blake Education Details

  • Ncsu
    Ncsu
    Mathematics

Frequently Asked Questions about Heidi Blake

What company does Heidi Blake work for?

Heidi Blake works for Zinnia

What is Heidi Blake's role at the current company?

Heidi Blake's current role is Technical & Customer Support Leader driving team productivity for improved operational efficiency & profitability.

What is Heidi Blake's email address?

Heidi Blake's email address is hb****@****ibm.com

What is Heidi Blake's direct phone number?

Heidi Blake's direct phone number is +191952*****

What schools did Heidi Blake attend?

Heidi Blake attended Ncsu.

What skills is Heidi Blake known for?

Heidi Blake has skills like Leadership, Team Building, Workday, Requirements Analysis, Linux, Employee Engagement, Websphere, Lotus Notes, Agile Methodologies, Team Management, Customer Service Management, Oracle.

Not the Heidi Blake you were looking for?

  • Heidi Blake

    Physician At Care Dimensions (Formerly Hospice Of The North Shore & Greater Boston)
    Suffolk County, Ma
    1
    caredimensions.org
  • Heidi Blake

    Lead Research Business Coordinator At Research Institute At Nationwide Childrens Hospital
    Columbus, Oh
  • Heidi Blake

    Youth Substance Use Prevention Director
    Greater Fort Wayne
  • Heidi Blake

    Doctor Of Physical Therapy
    Greenwood, Sc
    2
    selfregional.org, selfregional.org

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.