Heather Boyer Email & Phone Number

Responsible for leadership, project management, and business analysis functions both within the company, and with our partners and clients. Through articulation of requirements, findings, and conclusions, I assist project teams with identifying solutions and paths forward. This includes leveraging Project Management best practices, and relevant industry certification, expertise in toolsets and methodologies that drive success and results. I proactively identify and analyze problems, evaluates… Show more Responsible for leadership, project management, and business analysis functions both within the company, and with our partners and clients. Through articulation of requirements, findings, and conclusions, I assist project teams with identifying solutions and paths forward. This includes leveraging Project Management best practices, and relevant industry certification, expertise in toolsets and methodologies that drive success and results. I proactively identify and analyze problems, evaluates alternative solutions, design appropriate solutions and effectively make recommendations, for projects ranging from custom applications up to organization-wide.This happens through collaboration, teamwork, and engagement with stakeholders, industry contacts, and team members. My job is to help remove barriers found on really gnarly problems, to get the team to success, while developing our team members to succeed and thrive. Show less

Greater St. Louis Area

• Responsible for Project Management and Business Analysis functions on complex and large projects, across multiple platforms and business groups.• Develop Power BI and metric outputs, as well as perform in-depth analysis of system data, to evaluate for trends.• Develop requirements, use cases, user stories and partnership with developer on data warehouse development for feed data.• Responsible for leading and executing on projects that maximize current system functionality… Show more • Responsible for Project Management and Business Analysis functions on complex and large projects, across multiple platforms and business groups.• Develop Power BI and metric outputs, as well as perform in-depth analysis of system data, to evaluate for trends.• Develop requirements, use cases, user stories and partnership with developer on data warehouse development for feed data.• Responsible for leading and executing on projects that maximize current system functionality, evaluated against spend initiatives for new technology.• Monitor, measure, log and report on system performance, risks, automation opportunities, as well as identify areas for improvement and grooming of backlog.• Perform in-depth data analysis, Return on Investment Studies and to identify non-standard areas for cost-reduction, through improvements to reporting, automation, system support, or process updates, resulting in cost savings year-over-year.• Serve as the primary IT contact for multiple company areas of business, managing projects from conception to implementation.• Leadership team member, providing mentoring, training, and career development coaching for junior team members and cross-functional teams.• Serve as Subject Matter Expert and customer advocate on company systems, evaluation of potential solutions, and continual improvement process.• Drive customer satisfaction by providing progressive, cost-effective solutions to support a fast-paced environment, with a wide customer base.• Development, management and support of reporting, configuration and software upgrade cycles.• Support technical and operational initiatives to improve organizational effectiveness Show less

Greater St. Louis Area

• Project management of business intelligence support for an Oracle ERP solution, as well as other web-based applications & projects, including project artifacts.• Full lifecycle support for application development, from vendor sourcing & evaluation to requirements gathering, project management & testing.• Defined, reported on & enforcing project deadlines & schedules.• Assisted with the requirements gathering, scope definition & testing of business intelligence analytics & reports,… Show more • Project management of business intelligence support for an Oracle ERP solution, as well as other web-based applications & projects, including project artifacts.• Full lifecycle support for application development, from vendor sourcing & evaluation to requirements gathering, project management & testing.• Defined, reported on & enforcing project deadlines & schedules.• Assisted with the requirements gathering, scope definition & testing of business intelligence analytics & reports, and custom applications, to consolidate data across multiple environments & platforms, & allow for real-time data update & retrieval on an ad hoc & subscription basis.• Communicated effectively with business partners to identify needs & evaluate alternative business solutions with project development team. • Developed relationships with multiple business segments to ensure that solutions met the needs of the largest possible user base.• Provided gap analysis, risk analysis, & management of issues & requests.• Performed process flow definition & mentored other team members on flow development.• Worked with developers to craft elegant solutions to support business models, & identify potential efficiency points for numerous similar requests.• Supported software development lifecycle, including development of detailed design & system documentation for customizations & end user guides.• Provided Quality Assurance testing & User Acceptance testing.• Trained & mentored for project support staff & all elements required for an agile system implementation & iterative release product.• Communicated discrepancies determined in testing to impacted areas & monitored through resolution. Tests system changes accurately to ensure system efficiency, integrity, productivity & maintainability, as well as to ensure issues are identified, tracked, reported on & resolved in a timely manner.• Assisted in the facilitation of team & client meetings, including informative, well organized presentations Show less

Greater St. Louis Area

While positioned at Ameren, responsible for: • Implemented and integrated Bentley eB, a Document Management, Records Management, Design Control Management system with web, vendor provided application and administration modules, including an in-house developed front-end to provide an enhanced user experience.• Responsible for all technical and functional specifications for integrations, enhancements and customization requirements needed to integrate eB with other company systems and… Show more While positioned at Ameren, responsible for: • Implemented and integrated Bentley eB, a Document Management, Records Management, Design Control Management system with web, vendor provided application and administration modules, including an in-house developed front-end to provide an enhanced user experience.• Responsible for all technical and functional specifications for integrations, enhancements and customization requirements needed to integrate eB with other company systems and databases.• Assisted with the requirements gathering, scope definition and testing of a customized desktop application to consolidate data across multiple environments and platforms, and allow for real-time data update and retrieval on an ad hoc and subscription basis.• Responsible for developing and maintaining design documentation, quality assurance test plans and internal/external training materials.• Evaluated, researched and provided informed recommendations to reduce operational costs and consolidate information databases to improve key performance indicators. Show less

Greater St. Louis Area

While positioned at Ameren, responsible for: • Implemented and integrated Bentley eB, a Document Management, Records Management, Design Control Management system with web, vendor provided application and administration modules, including an in-house developed front-end to provide an enhanced user experience.• Responsible for all technical and functional specifications for integrations, enhancements and customization requirements needed to integrate eB with other company systems and… Show more While positioned at Ameren, responsible for: • Implemented and integrated Bentley eB, a Document Management, Records Management, Design Control Management system with web, vendor provided application and administration modules, including an in-house developed front-end to provide an enhanced user experience.• Responsible for all technical and functional specifications for integrations, enhancements and customization requirements needed to integrate eB with other company systems and databases.• Assisted with the requirements gathering, scope definition and testing of a customized desktop application to consolidate data across multiple environments and platforms, and allow for real-time data update and retrieval on an ad hoc and subscription basis.• Responsible for developing and maintaining design documentation, quality assurance test plans and internal/external training materials.• Evaluated, researched and provided informed recommendations to reduce operational costs and consolidate information databases to improve key performance indicators. Show less

Greater St. Louis Area

• Acted as a liaison between business units & development team to implement custom web solutions using technologies to include non-standard functionality.• Maintained an average of 25 active projects, ranging to $1.5M • Identified, reviewed & tracked through to resolution all testing discrepancies.• Completed business and functional requirements, stakeholder analysis, & business process analysis with limited guidance. • Conducted training sessions on custom developed or third… Show more • Acted as a liaison between business units & development team to implement custom web solutions using technologies to include non-standard functionality.• Maintained an average of 25 active projects, ranging to $1.5M • Identified, reviewed & tracked through to resolution all testing discrepancies.• Completed business and functional requirements, stakeholder analysis, & business process analysis with limited guidance. • Conducted training sessions on custom developed or third party solutions.• Engaged with stakeholders to uncover & determine project/software implementation success criteria & translate into well-defined, prioritized functional specifications.• Gathered business requirements related to features, functions, & content on various websites• Implemented the Vertex Sales Tax system, company website update & enhancement, SAP integration, & update oversight.• Led & engaged testing / Quality Assurance resources to create thorough test cases, review & execute items in a test plan.• Lead clients through work sessions or interviews in order to develop product vision & project scope, including some limited RAD projects. • Charter development, scope definition, project kickoff, communication plan development, task identification, requirements gathering, gap analysis, risk analysis & risk management planning, project planning, WBS development & other project artifacts,• Produced project documentation including system requirements, use case, wire frames, & testing plans. Communicated system changes & processes to appropriate personnel, documenting any processes as necessary. • Reviewed post release system with lessons learned, follow-on project identification & project closeout activities, including support of post-implementation SOX audits. • Supported SDLC, QA & User Acceptance testing, scope management, project communication, team meetings, one on ones & pulses, issue tracking & resolution, & release planning & scheduling. Show less

Cincinnati, Ohio Area

Master Of Science (Ms), Cs, Applied Analytics, 4.0

Activities and Societies: Alpha Sigma Nu Honor Society Outstanding Graduate Student in the MS AA/OI program for the 2014-15 academic year.

Bachelor Of Science (Bs), Management Information Systems, General, 4.0

Summa Cum Laude

General Studies