Hunter Carraway Email & Phone Number

Worldwide, Oo

Long Beach, California, Us

● Worked in AWS PostgreSQL environment using RDS as a data source ● Created, distributed, and maintained marketing and internal supervisory reports sent intermittently through GitHub automation● Defined and evaluated unique metrics to compare employee efficiency, along with tracking industry standard KPIs● Extracted data through external APIs before cleaning and loading the data into the corresponding database● Leveraged simulation environments and time series forecasting in RStudio to create a predictive scheduling application for the contact center and delivery drivers● Classified customers with analytical CRM methods in RStudio such as RFM analysis, cohort analysis, and principal component analysis that provided actionable insights leading to a 7% decrease in customer churn MoM● Completed data-driven ad hoc requests from sales, marketing, and HR departments ● Utilized Tableau to provide more complex and customized dashboards● Cross functional duties required successful collaboration with various departments and external entities● Responsible for the entire transition process of the sales and customer support teams to a new support platform in Freshdesk

● Expedited the collection and retention of data for financial purposes● Assessed integrity of data and corrected any inconsistencies through exploratory analysis in RStudio● Utilized a live connection to Google Sheets to keep data source up to date● Visualized current and forecasted financial data in Tableau and interpreted the implications for the business● Collaborated with stakeholders to deliver actionable insights● Obtained retail data from customers through a curated survey