Hansen Medrano Obando Email & Phone Number

Managua, Mn, Ni

Managua, Nicaragua

• Resolve customer issues within the scope of existing service level agreements.• Provide a personalized experience for each customer They are dedicated to addressing the customer’s needs and values customer time by providing timely and accurate solutions• Make customer-centric and timely decisions while ensuring all risks are properly mitigated.• Put a critical eye and a sharp analytical mind. They come up with creative and objective solutions that adhere to the company’s processes and regulatory requirements. • Strong sense of agency and are able to regulate their own emotions to communicate effectively, manifest joy, and provide peace of mind to our customers.

Managua, Nicaragua

Retrieve Microsoft's customer's contracts financial information in order to generate reports through Excel sheets and PowerPoint presentations. Keep the customers of Microsoft posted about the investments they make through taking advantage of the Microsoft softwares.

Managua, Nicaragua

*Responsible for executing trades on behalf of clients, ensuring that both parties involved in the transaction are happy with the terms and conditions of the deal.*Handling customer inquiries about account status and processing payments* Preparing reports and maintaining records of transactions and other activities in accordance with user agreement of the company and banking regulations*Reviewing account activity for suspicious activity or errors that require further investigation

*Resolve tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.*Gathers data to identify and evaluate technical purchasing options.*Install software and necessary applications for workflow.*Document hardware and software updates.* Handle backend program

Managua, Nicaragua

*Respond to customer inquiries and resolve issues promptly via email and chat in a professional and courteous manner.*Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.*Maintain a deep understanding of our products/services to effectively address customer inquiries and concerns.*Meet set performance targets and metrics to ensure individual and team success.*Handling incoming customer communications and resolving billing, account, and technical issues related to websites and mobile apps.