Heather Foss Email & Phone Number

Las Vegas, Nevada, United States

American Homes 4 Rent. founded in 2011, a publicly traded single-family rental home REIT. It owns 60,000+ homes across 22 states and as of July 2023 has an asset valuation of ~$17.64B.

Las Vegas, Nevada

• Key Tasks and Accomplishments:
• Execute and oversee the financial and operational controls of utilities on a portfolio with more than a quarter million utility accounts serviced by over 7,000 utility providers in 22 states, each with their own rules.
• Manage vendor relations, which the business floats more than ~ $130MM in annual utility payments.
• Lead diverse, cross functional projects to build technical support and create workflows which support the business’s various acquisition pipelines and business operatives, including build to rent.
• Provide leadership and supervision to the Utilities Department, a total of 19 members.
• Key player in sustainability and ESG efforts to include usage reporting and solar billing.

• Key Accomplishments:
• Led Utilities Department in transition from in-house management of utilities to a vendor-lead solution to include training and technical projects.
• Administered spreadsheet analysis and created metrics for newly designed Utilities Department.
• Assisted in the discovery of and implemented several cost recovery initiatives to include collection of trash services paid through property taxes equating to over 1.1MM annually.
• Provided leadership and supervision to Utilities Department, a total of 6 members.

• Key Accomplishments:
• Independently identified vendors, ordered services, and processed invoicing for the following on more than 2,000 new property acquisitions:
• Initial rekeys
• Utility account starts to include deposit and fee payment
• Reoccurring lawn services
• Reoccurring pool services

• Key Tasks:
• Maintained professional relationships with clients while reviewing and explaining their home and auto insurance.
• Conducted cold calls, followed up on, and tracked new leads to grow portfolio.
• Bound new insurance policies.
• Ran general reception duties.

• Key Tasks:
• Formalized, reviewed, and submitted construction rehab bids and change order requests for/to Freddie Mac, Fannie Mae, BOA, and Wells Fargo.
• Reviewed and signed off on rehab completions in person and/or via photos.
• Conducted property inspections and drive-bys to ensure curb appeal.
• Assisted broker with adhoc projects as needed.

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science - Ab, Business