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Heather Foss is listed as Director, Resident Underwriting and Utilities at AMH, based in Las Vegas Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Heather Foss.
Heather Foss previously worked as Utilities Manager at Amh and Utilities Supervisor at American Homes 4 Rent. Heather Foss holds Bachelor Of Science - Bs, Business Administration And Management, General from University Of Nevada-Las Vegas.
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Business Operations Professional with 10 years of experience in operations and vendor management. Skilled in agility, collaboration, iterative idea improvement, and scaling processes via technology solutions. Passionate about people, process, and building reputable vendor relations.
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Las Vegas, Nevada, United States
American Homes 4 Rent. founded in 2011, a publicly traded single-family rental home REIT. It owns 60,000+ homes across 22 states and as of July 2023 has an asset valuation of ~$17.64B.
Las Vegas, Nevada
Key Tasks and Accomplishments:• Execute and oversee the financial and operational controls of utilities on a portfolio with more than a quarter million utility accounts serviced by over 7,000 utility providers in 22 states, each with their own rules and regulations. • Manage vendor relations, which the business floats more than ~ $130MM in annual utility payments.• Lead diverse, cross functional projects to build technical support and create workflows which support the business’s various acquisition pipelines and business operatives, including build to rent.• Provide leadership and supervision to the Utilities Department, a total of 19 members. • Key player in sustainability and ESG efforts to include usage reporting and solar billing. • Worked with Property Management to communicate, amend, and execute more than 1K payment plan agreements during the pandemic.
Key Accomplishments:• Led Utilities Department in transition from in-house management of utilities to a vendor-lead solution to include training and technical projects.• Administered spreadsheet analysis and created metrics for newly designed Utilities Department. • Assisted in the discovery of and implemented several cost recovery initiatives to include collection of trash services paid through property taxes equating to over 1.1MM annually.• Provided leadership and supervision to Utilities Department, a total of 6 members.
Key Accomplishments:• Independently identified vendors, ordered services, and processed invoicing for the following on more than 2,000 new property acquisitions:• Initial rekeys• Utility account starts to include deposit and fee payment• Reoccurring lawn services• Reoccurring pool services• Pest control• Assisted in the discovery phase of third-party utility billing management and operational integration.
Key Tasks:• Maintained professional relationships with clients while reviewing and explaining their home and auto insurance. • Conducted cold calls, followed up on, and tracked new leads to grow portfolio. • Bound new insurance policies. • Ran general reception duties.
Key Tasks:• Formalized, reviewed, and submitted construction rehab bids and change order requests for/to Freddie Mac, Fannie Mae, BOA, and Wells Fargo.• Reviewed and signed off on rehab completions in person and/or via photos.• Conducted property inspections and drive-bys to ensure curb appeal.• Assisted broker with adhoc projects as needed.
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Heather Foss works for AMH.
Heather Foss is listed as Director, Resident Underwriting and Utilities at AMH.
Heather Foss is based in Las Vegas Metropolitan Area, United States while working with AMH.
Heather Foss has worked for Amh, American Homes 4 Rent, Nationwide Insurance, and Hastings Brokerage, Ltd..
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Heather Foss holds Bachelor Of Science - Bs, Business Administration And Management, General from University Of Nevada-Las Vegas.
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