Senior User Experience Designer
Current
Pennsylvania, United States
This job is part of the Product and Health Experience team in the Experience Research + Design Practice and will develop concepts for experiences that will positively impact customers and clinicians in physical and digital environments. Our team exists to gain a deep understanding of the human behaviors, challenges, needs, and unmet needs of those providing, supporting, and receiving care. We use that understanding to lead cross-functional, participatory co-design experiences that generate concepts, experiences, tools, delivery models, and care models, looking three to five years into the future, to transform how people experience health and healthcare.The candidate will be comfortable with ambiguity and apply their experience in Human-Centered Design, Experience Design, and/or Service Design to create products, solutions, and experiences that will deliver measurable impact. They will also support defining and deploying design methods, processes, and tools to fuel our work across engagements with the Population and Curated Health, Customer Experience, Clinician Experience, and other workstreams.The Senior Experience Designer will support and collaborate with Lead Designers and Strategists as well as Design Practice leaders, Business Stakeholders, Portfolio Leads, and matrixed teams—supporting the translating goals, defining timelines, seeking feedback, and articulating insights into actions that push the delivery of experience and solution designs forward. They will deeply commit to designing the right experiences, products, and experiences for our customers and clinicians. The candidate will have experience working within end-to-end human-centered programs and projects with experience in discovery, research, interviewing, problem framing, articulating insights and opportunity areas, concept development, and prototyping.