Dale Hamilton Email & Phone Number

Kirkintilloch, GB

United Kingdom

Glasgow, Scotland, United Kingdom

Glasgow City, Scotland, United Kingdom

Scotstoun

Glasgow, United Kingdom

Edinburgh

Edinburgh, United Kingdom

• Support Project Lead through preparing daily performance reviews for project teams and providing feedback for distribution by Team Managers. Build and maintain capacity plans for the Sanctions Project to allow tracking.
• Designed and developed MI and Business Tracking Tools for HSBC Sanctions project within Financial Crime & Compliance. Tools were utilised to manage the progress of the overall project and engage with Stakeholders.
• Effectively maintained relationships with stakeholders in 35+ countries to ensure smooth working on project and provide single UK point of contact for global stakeholders.
• Significantly improved Sanctions Name Screening escalation levels from offshore teams through analysis of trends and common errors. Provided training to offshore teams to enable them to work more efficiently and avoid.

Edinburgh, United Kingdom

• Completed Sanctions Name Screening Investigations. Utilised experience, while working in a high-pressure environment, maintained quality, and successfully completed tasks within time constraints. Trained and mentored.
• Achieved immediate success in both Sanctions Analyst and QA Roles through quality of work and dedication. Promoted to business analyst within three months.
• Achieved daily targets and consistently increased both productivity & quality scores within QA and Analyst roles.
• Utilised experience to train and mentor other team members to help them pass accreditation for their role

Edinburgh, United Kingdom

• Utilise effective negotiation skills, while interacting with LMLRO and Authorised Delegates to achieve sign off for High/Medium Risk customers with personal delegated authority for Low Risk customer signoff..
• Supported commercial bank stakeholders as SME for financial crime policy guidance and procedures.
• Analysed existing process, then designed and implemented new process to monitor PEPs, including MI systems and documentation.
• Team SME for Middle Eastern PEPs and EDD for correspondent banking relationships

Edinburgh, United Kingdom

• Mitigated risks and maintained cost efficiency through analysing and improving detailed business processes. Delivered training and support to the team by completing High Risk/EDD cases. Formulated fraud/risk reports.
• Acknowledged for outstanding contribution in designing, developing, and identifying new/redesigned processes.
• Assisted team managers through conducting training sessions and managing work in their absence.
• Streamlined processes to help TMs understand training requirements, and provide guidance on AML, CDD, PEPs, and Sanctions procedures.

Edinburgh, United Kingdom

• Monitoring of client portfolio to ensure compliance with relevant Lloyds & Regulatory policies and procedures. Manage customer portfolio to generate product sales and completion of Lending Applications for specialist.
• Effectively managed multiple internal and external stakeholders of all levels.
• Utilised analysis skills to identify sales opportunities through client base and completion of identified opportunities.
• Consistently met all sales targets over extended period
• Conducted performance analysis on consistent basis and encouraged personal development of ARM.

Edinburgh, United Kingdom

• Ensured compliance with parameters, compliance procedures, service standards, and completed KYC/AML checks. Worked closely with three relationship managers in their daily activities, acted as main client point of.
• Commended by the top management through bringing in more than £100M of deposits and £50M lending, for mostly high value Clubs/Charities and Societies (CC&S) customers and many household names.
• Ensured smooth operations through collaborating with relationship managers and providing guidance to solicitors and property valuers.