Who is Hamilton Moore? Overview
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Hamilton Moore is listed as Chief of Staff at Fenix24, based in Memphis Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Hamilton Moore.
Hamilton Moore previously worked as Chief of Staff at Conversant Group and Director of Professional Services at Conversant Group. Hamilton Moore holds Political Science And Government from The University Of Memphis.
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Fenix24
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About Hamilton Moore
Experienced Infrastructure Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Virtualization, IT Service Management, Windows Server, Management, and System Deployment. Strong consulting professional.
Listed skills include It Service Management, Citrix, Vmware, Virtualization, and 19 others.
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7 roles · 28 years
Hamilton Moore work experience
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Chief Of Staff
Director Of Professional Services
Jul 2022 - Jan 2024
Principal Infrastructure Consultant
Providing strategic consultation on Infrastructure deployments of virtualization technologies such as VMWare and Citrix. Additionally, providing deployment expertise with profile management using FSLogix, MFA expertise with DUO, printing expertise using PrinterLogic, thin client expertise using iGel. • Lead and participated in projects to migrate from Windows 7 to Windows 10 Enterprise• Lead and participated in projects to deploy virtualized layered applications• Lead and participated in projects to migrate Exchange 2010 to 2013/2016 and Office365• Lead and participated in projects to migrate XenApp 6.5 to XenDesktop 7.x• Lead and participated in projects to migrate infrastructure from Dell R series hosts to Cisco UCS• Lead and participated in projects to migrate storage from EQL to Nimble• Lead and participated in projects to implement new Citrix Virtual environments (VDI and Shared Server)• Lead and participated in projects to implement DUO two-factor authentication• Lead and participated in projects to upgrade VMware ESXi
Apr 2016 - Jul 2022
Infrastructure Technical Specialist
Providing third tier support for our global Citrix environment comprised of 240 XenApp 4.5 servers hosting 1375 published applications and 360+ XenApp 6.5/7.6 and XenDesktop 7.6 servers hosting 1150+ published applications and desktops as well as monitoring using Citrix Edgesight and DirectorResponsible for creation and maintenance of Citrix Web Interface 5.4 and Storefront 2.6/3.0 servers. Support our global VMWare vSphere environment comprised of 380+ ESXi 5.x hosts and 5300+ guests including VMware VDI running on Cisco UCS blades. Deploy virtual environments to our international offices to allow for greater flexibility and faster response times to local and regional business needs.Responsible for physical and virtual server builds and maintenance of Windows Server 2012 R2 and Windows Server 2008 using Altiris Deployment Solution, Microsoft SCCM, as well as vSphere cloning.Supported and maintained Citrix Netscalers 7500.Active Directory domain administratorMicrosoft DHCP AdministratorMicrosoft DNS Administrator
Oct 2010 - Apr 2016
Director Of It Operations
Prison Health Services
• IT liaison to the Business. Single point of contact responsible for ensuring Business needs and objectives are delivered by the IT department. • Successfully implemented 24x7 Service Desk• Created and implemented policies and procedures to standardize new joiner and leaver processes• Named Corporate Security Officer• Implemented risk assessment and remediation to work towards corporate HIPAA compliance including complete IT security training program for employees • Responsible for IT SOx compliance audits• Successfully converted company from Windows XP to Windows 7 to take advantage of Windows 7 BitLocker encryption, AppLocker, as well as laying the groundwork for implementation of DirectAccess.• Restored end-user and business leader faith that the IT Department can provide timely, and quality support.
2008 - 2010
~2 yrs
Global Service Desk Director
• Implemented an ITIL compliant global service desk software system (Remedy) while at the same time integrating a previously out-sourced help desk with an existing in-sourced help desk which would provide global coverage to support 16,000+ users in 300 offices in 100 countries. • Managed a staff of 16 analysts in the US as well as 10 offshore resources in Mumbai, India and staff in Manila, Philippines to provide 24/7 support to all users world-wide.• Performance management against published SLA’s.• Resource planning and forecasting based on historical volumes.• Single point of responsibility for all end user services ensuring world class service delivery by reviewing service trends to identify potential problems early. Ensuring all significant service impact issues for the end user environment are appropriately prioritized and resolved in a timely manner. • Directly responsible for improving customer satisfaction by reducing hold time 47%, abandoned calls by 90%, as well as dramatically improving response time on issues submitted via e-mail.• Implemented weekly on-site knowledge transfer sessions between 3rd level resolver groups and 1st and 2nd level help desk agents to promote cross-training, increase job satisfaction, and reduce over-all cost of training while increasing the value of existing employees.• Ensure continuous improvement of user satisfaction by participating in operational service review process, service disruption escalation process, in addition to user input and satisfaction process.• Monitoring of phone call volume and staffing levels using TASKE ACD Monitor.
1999 - 2008
~9 yrs
4 education records
Hamilton Moore education
Political Science And Government
Political Science And Government
Communication And Media Studies
General Studies
FAQ
Frequently asked questions about Hamilton Moore
Quick answers generated from the profile data available on this page.
What company does Hamilton Moore work for?
Hamilton Moore works for Fenix24.
What is Hamilton Moore's role at Fenix24?
Hamilton Moore is listed as Chief of Staff at Fenix24.
Where is Hamilton Moore based?
Hamilton Moore is based in Memphis Metropolitan Area, United States while working with Fenix24.
What companies has Hamilton Moore worked for?
Hamilton Moore has worked for Fenix24, Conversant Group, Willis Towers Watson, Prison Health Services, and Willis.
How can I contact Hamilton Moore?
You can use AeroLeads to view verified contact signals for Hamilton Moore at Fenix24, including work email, phone, and LinkedIn data when available.
What schools did Hamilton Moore attend?
Hamilton Moore holds Political Science And Government from The University Of Memphis.
What skills is Hamilton Moore known for?
Hamilton Moore is listed with skills including It Service Management, Citrix, Vmware, Virtualization, Service Desk, Active Directory, Windows Server, and Global Application Support.
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