Who is Hamilton Moore? Overview
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Hamilton Moore is listed as Chief of Staff at Fenix24, based in Memphis Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Hamilton Moore.
Hamilton Moore previously worked as Chief of Staff at Conversant Group and Director of Professional Services at Conversant Group. Hamilton Moore holds Political Science And Government from The University Of Memphis.
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Fenix24
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About Hamilton Moore
Experienced Infrastructure Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Virtualization, IT Service Management, Windows Server, Management, and System Deployment. Strong consulting professional.
Listed skills include It Service Management, Citrix, Vmware, Virtualization, and 19 others.
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7 roles · 27 years
Hamilton Moore work experience
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Chief Of Staff
Current
Jan 2024 - Present
Director Of Professional Services
Jul 2022 - Jan 2024
Principal Infrastructure Consultant
- Providing strategic consultation on Infrastructure deployments of virtualization technologies such as VMWare and Citrix. Additionally, providing deployment expertise with profile management using FSLogix, MFA expertise.
- Lead and participated in projects to migrate from Windows 7 to Windows 10 Enterprise
- Lead and participated in projects to deploy virtualized layered applications
- Lead and participated in projects to migrate Exchange 2010 to 2013/2016 and Office365
- Lead and participated in projects to migrate XenApp 6.5 to XenDesktop 7.x
- Lead and participated in projects to migrate infrastructure from Dell R series hosts to Cisco UCS
Apr 2016 - Jul 2022
Infrastructure Technical Specialist
Providing third tier support for our global Citrix environment comprised of 240 XenApp 4.5 servers hosting 1375 published applications and 360+ XenApp 6.5/7.6 and XenDesktop 7.6 servers hosting 1150+ published applications and desktops as well as monitoring using Citrix Edgesight and DirectorResponsible for creation and maintenance of Citrix Web Interface.
Oct 2010 - Apr 2016
Director Of It Operations
Prison Health Services
- IT liaison to the Business. Single point of contact responsible for ensuring Business needs and objectives are delivered by the IT department.
- Successfully implemented 24x7 Service Desk
- Created and implemented policies and procedures to standardize new joiner and leaver processes
- Named Corporate Security Officer
- Implemented risk assessment and remediation to work towards corporate HIPAA compliance including complete IT security training program for employees
- Responsible for IT SOx compliance audits
2008 - 2010
~2 yrs
Global Service Desk Director
- Implemented an ITIL compliant global service desk software system (Remedy) while at the same time integrating a previously out-sourced help desk with an existing in-sourced help desk which would provide global coverage.
- Managed a staff of 16 analysts in the US as well as 10 offshore resources in Mumbai, India and staff in Manila, Philippines to provide 24/7 support to all users world-wide.
- Performance management against published SLA’s.
- Resource planning and forecasting based on historical volumes.
- Single point of responsibility for all end user services ensuring world class service delivery by reviewing service trends to identify potential problems early. Ensuring all significant service impact issues for the.
- Directly responsible for improving customer satisfaction by reducing hold time 47%, abandoned calls by 90%, as well as dramatically improving response time on issues submitted via e-mail.
1999 - 2008
~9 yrs
4 education records
Hamilton Moore education
Political Science And Government
Political Science And Government
Communication And Media Studies
General Studies
FAQ
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What company does Hamilton Moore work for?
Hamilton Moore works for Fenix24.
What is Hamilton Moore's role at Fenix24?
Hamilton Moore is listed as Chief of Staff at Fenix24.
Where is Hamilton Moore based?
Hamilton Moore is based in Memphis Metropolitan Area, United States, United States while working with Fenix24.
What companies has Hamilton Moore worked for?
Hamilton Moore has worked for Fenix24, Conversant Group, Willis Towers Watson, Prison Health Services, and Willis.
How can I contact Hamilton Moore?
You can use AeroLeads to view verified contact signals for Hamilton Moore at Fenix24, including work email, phone, and LinkedIn data when available.
What schools did Hamilton Moore attend?
Hamilton Moore holds Political Science And Government from The University Of Memphis.
What skills is Hamilton Moore known for?
Hamilton Moore is listed with skills including It Service Management, Citrix, Vmware, Virtualization, Service Desk, Active Directory, Windows Server, and Global Application Support.
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