Hannah M. Perez Email & Phone Number

Tampa, Florida, United States

Liberator Medical Supply | Baltimore, Maryland Area

Responsible for integrating customer insights into strategic and operational efforts to ensure best in class service is provided to Home Care customers through all aspects of the relationship. Instrumental in leading transformational customer initiatives that result in improved customer experiences, increased operating efficiencies, and reductions in total.

Liberator Medical Supply | Baltimore, Maryland Area

• Responsible for strategic direction and execution of national network development, contract negotiation and account management with managed care payers. Successful focus on a fluid and dynamic evolution of sales and.
• Led development of ‘best practices’, increasing staff production by 15% and decreasing error rates by 46% amongst direct report units.
• Secured 75+ new payer agreements annually, resulting in gross revenues over $240M.

Glen Allen, Virginia

• Senior management of patient care, vendor management and clinical resource units. Responsibilities included management of contact center for patient enrollment, order intake and refills, as well as insurance.
• Increased annual sales by 32% and decreased labor expenses by 18% by streamlining processes and re-deploying staff members to open positions in other departments.
• Served as key leader in the design, configuration and implementation of new order processing, payer rules management, and medical billing applications that led to significant cost savings and improvements in the.

Formerly National Diabetic Pharmacies, Inc. | Salem, Virginia

• Led the national inside sales team in strategic contract development with payers, largely contributing to the company’s managed care revenue growth. Served as Account Manager for strategic accounts and assisted in.
• Secured key contract with fourth largest national payer, providing access to service over 4.6M lives, delivering sales of over $30M within the first two years.

Master Of Applied Science, Global Health Planning And Management

Bachelor Of Business Administration - Bba, Gpa: 3.8