Heather May Perocho Email & Phone Number

Tel Aviv-Yafo, Tel Aviv District, Israel

- Led the launch and management of email campaigns in various CRMs while consistently meeting the lead quota, resulting in higher client retention- Developed and maintained the Standard Operating Procedures (SOP) library, enhancing internal processes for seamless operations and ensuring uniform, high-quality outcomes- Handled the onboarding process of new.

Tel Aviv, Israel

ScaleUpSales helps B2B companies acquire new customers and grow their teams with a proven outbound sales management service.

Dumaguete, Central Visayas, Philippines

Designed to meet the needs of the modern travelers, The Flying Fish Hostel combines all comfort, convenience, design, and the renowned Filipino hospitality and service together. The Flying Fish Hostel incorporates nature, convenience, and comfort into one single place, hence providing guests an oasis in the middle of this laid back city. The Flying Fish.

Dumaguete City

- Developed and modified tour packages for clients. - Made travel arrangements for tour groups and individuals. Assisted with choosing flights, boat schedules and accommodations.- Answered clients' questions and provided direct assistance such as with foreign currency exchange and language translations. Also provided itineraries and updates, distributed.

- Assess companies' privacy policies and practices.- Identify gaps between policies/practices and various regulations including international data transfer agreements, guide remediation efforts based upon regulatory requirements and available business resources.- Handle data privacy certification and re-certification by cross-checking clients' data.

- Assist, or act in place of a Unit Manager- Analyze data, quality monitoring, coaching to strengths and opportunities reinforcing the Problem Resolution model, assist with Development Center training- Answer procedural and navigational questions- Assist with delivery of team huddles and team meetings- Ensure that team chats are in place, monitoring of.

Cebu, Central Visayas, Philippines

- Coach and provide real time assistance to apprentice teams during the first week of call taking- Manage micro teams and provide necessary support in call handling and process related queries- Monitor and develop strategies for clients’ call handling improvement

Cebu, PH

- Respond to customer inquiries relating to deposits, financial transactions, and problem resolution- Provide prompt and accurate answers utilizing all available resources including bank computer software applications in a Windows environment- Identify and offer new opportunities and solutions by evaluating customers' financial needs and focus on how the.

Bacolod City

Convergys Inc. was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations.- Troubleshoot customers' issues concerning high speed Internet products and services which have been escalated by the Tier 1 department.- Resolve specific technical issues regarding more advanced.