Heather May Perocho Email & Phone Number

Tel Aviv-Yafo, Tel Aviv District, Israel

- Led the launch and management of email campaigns in various CRMs while consistently meeting the lead quota, resulting in higher client retention- Developed and maintained the Standard Operating Procedures (SOP) library, enhancing internal processes for seamless operations and ensuring uniform, high-quality outcomes- Handled the onboarding process of new campaign management team members, reducing the training time by 50% by leveraging the SOP library- Teamed up with the CEO in onboarding new clients, taking charge of CRM signups and demos through virtual platforms like Zoom or Google Meet- Collaborated with the research and content teams to identify growth and opportunities and develop strategies aligned with overall business objectives- Conducted thorough analysis of campaign performance metrics and communicated these insights through weekly and monthly reports to internal and external stakeholders

Tel Aviv, Israel

ScaleUpSales helps B2B companies acquire new customers and grow their teams with a proven outbound sales management service.

Dumaguete, Central Visayas, Philippines

Designed to meet the needs of the modern travelers, The Flying Fish Hostel combines all comfort, convenience, design, and the renowned Filipino hospitality and service together. The Flying Fish Hostel incorporates nature, convenience, and comfort into one single place, hence providing guests an oasis in the middle of this laid back city. The Flying Fish Hostel is not merely a place to sleep and relax; it is also place that will provide guests with a memorable experience and will ultimately invite guests to return for another memorable experience. Workforce Management - Conduct regular operations team meetings with staff to discuss routine operational matters, guest reviews, performance, targets, and any staff issues- Create a work schedule via ZenshiftHuman Resources- Recruitment- Payroll processing- Created the first company Handbook- Hostel SOP revision and implementation- On-boarding training- Performance evaluationMarketing- Social Media management (Facebook, Instagram)- Graphics creation with Canva and LightroomFood and Beverages- Monthly dining, kitchen, and stockroom inventory- Monitored sales and purchasesSales and Financials- Recording of transactions, payments, and invoicing using Xero- Monitored and maintained operation & overhead costs in order to maintain maximum revenue

Dumaguete City

- Developed and modified tour packages for clients. - Made travel arrangements for tour groups and individuals. Assisted with choosing flights, boat schedules and accommodations.- Answered clients' questions and provided direct assistance such as with foreign currency exchange and language translations. Also provided itineraries and updates, distributed hard copies to tour group members and provided updates when plans or schedules changed during the tour.- Coordinated with local tour leaders and sub-operators. - Ensured profitability by closely managing tour group budgets and tailoring the packages and itineraries to fit the allocated budget.

- Assess companies' privacy policies and practices.- Identify gaps between policies/practices and various regulations including international data transfer agreements, guide remediation efforts based upon regulatory requirements and available business resources.- Handle data privacy certification and re-certification by cross-checking clients' data practices on their websites, mobile applications, and cloud platforms against their privacy policy- Utilize various client-based tools and applications for customer management and servicing- Conduct data entry, documentation, and case management. Actively contribute to the development and documentation of the product and enforcement of processes and policies- Troubleshoot reported bugs, partner with the Customers and Engineers to assist with diagnosing the issue- Answer all inbound client inquiries with courtesy and professionalism- Remain updated in client and industry-led processes, technology applications, utilities, and productsThe Associate Privacy Solutions Manager works with TrustArc's Privacy Solutions Managers in San Francisco, CA, to complete work in a professional, succinct format per defined service levels.

- Assist, or act in place of a Unit Manager- Analyze data, quality monitoring, coaching to strengths and opportunities reinforcing the Problem Resolution model, assist with Development Center training- Answer procedural and navigational questions- Assist with delivery of team huddles and team meetings- Ensure that team chats are in place, monitoring of RTA, as well as gathering and inputting of data- Conduct side by side coaching

Cebu, Central Visayas, Philippines

- Coach and provide real time assistance to apprentice teams during the first week of call taking- Manage micro teams and provide necessary support in call handling and process related queries- Monitor and develop strategies for clients’ call handling improvement

Cebu, Ph

- Respond to customer inquiries relating to deposits, financial transactions, and problem resolution- Provide prompt and accurate answers utilizing all available resources including bank computer software applications in a Windows environment- Identify and offer new opportunities and solutions by evaluating customers' financial needs and focus on how the company products could better serve their financial goals

Bacolod City

Convergys Inc. was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations.- Troubleshoot customers' issues concerning high speed Internet products and services which have been escalated by the Tier 1 department.- Resolve specific technical issues regarding more advanced aspects.- Meet standardized goals and objectives as established through the performance management process. - Maintain customer information tracking system