Heidi (Schonland) Reid Email & Phone Number

Milford, Ma, Us

Milford, Ma, Us

- Responsible for the upgrading of the business planning process for the company and each region. Automating portions of the process (direct data pulls from the source) to ensure accuracy, ease and real time reporting. Partner of each Regional, Department and Market lead for a successful roll out as well as sustainable new process- As Consigli grows, working with the leadership team to help define and drive strategic initiatives for company growth as well as the internal structure to support the growth. Collaborate with key business stakeholders to define need, project scope and objectives to ensure all stakeholders are heard and goals are met.- Partner of executive stakeholders with the creation of a new Business Intelligence team that relies on analytic and research-based tools, to evaluate potential markets and geographies for growth Evaluating, refining and redefining Consigli’s current Client Experience program (Raving Fans) to be more client-focused and concentrating on actionable feedback. Holding PXs accountable for the feedback process and information when received- Created, designed and executed company-wide training for “Everyone in BD” that was delivered in every office respectfully and at all new employee orientations- Coaching PXs individually with their Business Development requirements. Strategizing focus lists, supporting communication efforts, and linking their relationships to the company pipeline and strategic account management- Revamped the entire onboarding process for the Business Development team. Co-leading PX onboarding efforts

Boston, Ma, Us

- Responsible for all things people, process and technology (CRM, NPS and Content Management Systems) for the Marketing and Strategy teams- Chief of Staff for Chief Marketing and Strategy Officer- Analyzed current and potential business sectors and markets for executive brainstorming sessions for growth opportunities- Managed the Board of Directors communication, quarterly reporting process, pre-reads, content, and deliverables- Core team member of new company-wide SOP’s that enabled efficient, predictable and measurable results- Client Experience Subject matter expert. Implemented a new Client Experience measurement program (company-wide SOP) - Managed departments budgets- Assisted in creation and rollout of go-to-market strategies

Boston, Massachusetts, Us

• Designed and communicated the new Client Experience program, with the assistance of external consultants, to Senior Leadership and other key stakeholders• Managed the National Client Experience Team (2 direct reports)• Ensured the Client Experience process was embedded and regularly reported on to ensure that Suffolk was truly delivering on the promise to transform the construction experience by “Building Smart”• Analyzed feedback for trending information at the regional and national level; worked with Operations to identify potential areas of change with respect to business processes and/or training• Cultivated and managed relationships with all client groups throughout a project’s duration (Owner, Architect, and Subcontractor) in the Northeast and New York to obtain information that included understanding of client goals, identification of issues before they become problems, and communication of client satisfaction and concern to internal parties for continuous improvement• Worked with Regional Leadership for union relationships to ensure Suffolk is cognizant of local unions’ needs and concerns• Partnered with Director of Diversity and Workforce Compliance as a support network for M/W/VBE subcontractors, contributor at recruiting events, spokesperson for Suffolk on specific subcontractors’ issues, support for Ownership in achieving required goals for workforce participation

Boston, Massachusetts, Us

• Cultivated and managed relationships with all clients (Owner, Architect, and Subcontractor) throughout a project’s duration support and obtain information from meetings that include understanding of client goals, identification of issues before they become problems, and communicating client level of satisfaction to internal parties for continuous improvement• Ensured process and quality is being delivered on all Suffolk projects• Analyzed feedback for trending information; work with Operations to identify potential areas of change with respect to business processes and/or training

Boston, Massachusetts, Us

• One-man team that assessed Suffolk projects nation-wide to ensure the company was truly “Building Smart” and following Suffolk SOPs• Analyzed individual project information, summarizing project team compliance/non-compliance in scored and narrative form• Communicated and analyzed aggregated data identifying trends and issues• Continuously reviewed and refined SOP compliance research, documentation, and reporting procedures

Boston, Massachusetts, Us

• Provided high quality research and analysis, interpreted data, synthesized conclusions into recommendations, and produced clear and concise verbal and written reports and presentations to Executive Team• Worked with public officials and outside consultants as well as internal and external committees on complex and sensitive planning issues and projects for both Suffolk and its leadership• Provided key communication point for operations personnel. Interacted with all departments at all levels. • Managed 13 strategic initiative teams (70+ employees) that lived and breathed Suffolk’s ‘Build Smart’ culture

New York, Us

• Worked with Project Executives and General Superintendent on all preconstruction planning and communication contract assignment across the country. Addressed issues such as site planning, field mobilization, permitting, and neighboring communities.• Assisted in the strategy, creation of General Conditions, and mobilization of Tishman’s teams at the commencement of projects.• Created detailed audits of construction contracts, manpower tracking, schedule analysis, and document reviews for Tishman’s largest national projects.• Assumed Marketing Manager duties for Boston, Las Vegas, and Los Angeles offices simultaneously while still in Associate role.

New York, Us

• Prepared qualifications and proposals, including writing and editing, tailoring team resumes and project sheets, and producing custom covers and dividers. • Developed interview materials and team rehearsed for interviews/presentations• Managed communications and public relations collateral, including press releases and articles

Us

• Chief Liaison for Owner Controlled Insurance Program (OCIP)• Corporate Safety Manager• Marketing Coordinator• Subcontractor Administrator for average of 10 simultaneous jobs with 15-20 subcontractors on each job site• Project Manager Assistant for project closeouts

Bs, Marketing & Human Resources

High School