Hanan Sandigan Email & Phone Number

Taguig, National Capital Region, Philippines

• Global user administration, authorization management, and roles for Bosch employees and customers with various restrictions• Portal applications, SAP systems, and non-portal-integrated applications• Authorization, data maintenance and access control for external Bosch business partners• Worldwide handling advice for user administrators in the IdM tool• Improve the IdM application by working closely with Global Teams and Product Owners

Taguig, National Capital Region, Philippines

• Provide support for a global team. e.g. Microsoft Office, Microsoft Outlook• Collect, document, resolve, and process user incidents and requests via phone/e-mail/chat• Use knowledge base in daily business• Frequently communicates with team management about new solutions and open points• Support the ITSD Global Team in developing new ways of working

Pasig, National Capital Region, Philippines

• Manage the pipeline report for a new loan submission;• Review the completeness of the submission package and input all required fields in an accurate and timely manner;• Upload and index loan documents by ensuring that all documents were properly filled out and correctly categorized;• Complete preliminary checklists; Verify the license of Mortgage Loan Originators and Loan Origination companies;• Complete required disclosures and generate mail all disclosure packages to the loan applicant within designated timeframes;• Perform quality assurance audits to ensure compliance with investor and agency requirements, including re-verifying borrower information into the Loan Origination System.

• Provide Level 1 support for both internal and external clients• Document issues and resolutions for reference by opening trouble tickets and tracking issues to resolutionTroubleshoot issues by using all the available resources that the group has• Handle escalation and coordination with solutions engineers and technical counterparts if problems cannot be resolved• Work on other projects as assigned

Metro Manila

• Responded to user’s issues and requests by receiving calls and providing first-call resolution through diagnosing and troubleshooting for basic hardware and software system, user account, user device, and connectivity joined• Coordinated and escalated properly with support groups needed to resolve an issue or fulfill the request• Accurately documented and recorded issues and problems in the ticketing system and knowledge base system• Provided after-hours and on-call / remote support as needed• Maintained and protected confidentiality concerning all aspects of First Party Corporate, Franchise, and Customer Information