I am an experienced customer service professional with a proven track record of managing teams and improving operational efficiency across multiple industries. My passion for streamlining processes and leading high-performing teams has shaped my career and drives my ambition to take on more strategic operational roles.I began my journey studying IT and business management at the French School of Technical Education (EFET), followed by a bachelor’s degree in English Studies, which I completed in 2015. These academic foundations, combined with advanced language certifications (IELTS 8 and TEF C1), have equipped me with the tools to communicate and manage effectively across diverse teams and environments.Throughout my career, I have remained in the customer service industry, where I’ve held key roles such as sales supervisor, banking teller, training coordinator, and team manager. Most recently, I managed a team composed of individuals from different backgrounds, functions and languages, gaining valuable experience in leading and coordinating across varied skill sets. My leadership and ability to foster collaboration have been critical in improving team performance and achieving organizational goals.I am now seeking to leverage my experience in a dynamic Operations role, where I can drive process improvements, optimize workflows, and lead cross-functional teams to success.Key Skills:Operational Strategy & ManagementProcess Improvement & OptimizationTeam Leadership & DevelopmentCustomer Service ExcellenceCross-functional Team CollaborationData-driven Decision MakingMS Office & Project Management ToolsBA in English Studies (2015)IT & Business Management (EFET)IELTS 8 & TEF C1 Certified