Hamza Shahbaz Email & Phone Number

Schaumburg, Illinois, United States

Schaumburg, Illinois, United States

Lahore, Punjab, Pakistan

Achievements:• Maintained the 85% target through out 2022 and 2023.• Had achieved max numbers of successful meetings held 4 times in 2022 (76 in April, 17 in July low because of summers but still was highest, 77 in October, 117 in Feb 2023)• Upscaled the number of missed meetings by 73%.Responsibilities:• Carrying out product demonstrations to pre-qualified prospects.• Contacting prospective clients through cold calls and emails• Qualifying accounts/prospects based on set criteria• Required to meet the SLAs and hit Monthly, Quarterly and Annual Targets.• Managing an existing and new portfolio of clients.• Proactively reaching out to customers to build strong relationships in order to retain them.• Keep calendars updated with calls/sessions and demos.• Reactively assisting customers with any ongoing queries, they might have and raising these with our support or training teams for assistance if needed.• Updating internal systems with all the relevant information related to each prospect and scheduling activities for follow-ups. • Rescheduling/following up with prospects if meetings do not occur• Utilizing, reviewing, and updating the client database - I used multiple systems with a centralized CRM.• Staying updated on forthcoming product changes and releases.• Responding to customer requests effectively and efficiently to maintain positive working relationships with clients.• Took ownership of customer escalations or complaints and provided them a resolution whilst maintaining or rebuilding the brand’s trust.

Pakistan

Achievements:• During COVID times, was able to hit the monthly target and was 100% able to assist how client's can scale up their businesses.• Had achieved the probation target of creating 8 opportunities in the second month.• Shout-out from our Manager Bryce Hawkeye for the highest numbers of meeting held in the Retail Vertical (retail business)Responsibilities:• Scheduling meetings between clients and Account Executives.• Contacting prospective clients through cold calls and emails• Using best tools for the overall operations i.e. Salesforce, Outreach, Gong, etc.• Qualifying accounts/prospects based on set criteria and client requirements• Meeting the SLAs and hit Monthly, Quarterly and Annual Targets.• Proactively reaching out to customers to build strong relationships in order to retain them.• Keeping calendars updated with calls/sessions and demos.• Updating internal systems with all the relevant information related to each prospect and scheduling activities for follow-ups. • Rescheduling/following up with prospects if meetings do not occur• Utilizing, reviewing, and updating the client database - we use multiple systems with a centralized CRM.• Staying updated on forthcoming product changes and releases.• Responding to customer requests effectively and efficiently to maintain positive working relationships with clients.

Lahore, Punjab, Pakistan

Achievements:• Maintained 75% target achievement throughout my journey by closing direct sales• Twice shout-outs for being 2nd best closer for ADT home security sales on the floor. Have been regularly appreciated for achieving best numbers of overall add-ons (ADT Home Security and Hughesnet Sales)• Regular newbies assistance throughoutResponsibilities• Supporting the team and meeting monthly targets from daily sales• Understanding client’s requirements and proposing a plan accordingly.• Specifically targeting the US markets.• Responding to customer requests effectively and efficiently to maintain positive working relationships with clients.• Selling branded multimedia products to US clients.• Upselling home security services after closing a deal.• Staying updated on forthcoming product changes and releases.• Developing excellent client relationships by offering value-added input.• Developing a strong working relationship with other functions such as research and delivery• Keeping track of progress on closed deals and assist with issue resolution if required.• Input all relevant information into the appropriate sales tracking databases.

Lahore, Punjab, Pakistan

Achievements & Responsibilities:• Promoted as a Team Coordinator in the first 3 months of probation.• Dealing with the APAC region in foodpanda campaign.• Dealt with inbound customer queries via chats and emails.• Was part of the managers team to deal with on-call customers in case of any escalations• Outbound calls to the relevant restaurant and riders if necessary.• Bespoke CRM and some external systems were used for calls and chats.• Rotational shifts and timings with rotational off days

Multan, Punjab, Pakistan