Highly motivated business analyst with 3+ years in HRIS and Information Technology. Expertise in business processing and planning, elicitation, and project management. Proficient in documenting and mapping current ITSM processes and performing gap analyses, against desired best practices. Certified System Administrator and HRSD Certified Implementation Specialist on the ServiceNow platform.
Bank Of America
View- Website:
- bankofamerica.com
- Employees:
- 232061
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Servicenow Governance LeadBank Of AmericaCharlotte, Nc, Us -
Servicenow AdministratorDefense Contract Audit Agency Sep 2024 - PresentCharlotte, North Carolina, United States -
Sr. Servicenow Analyst & ConfigurerFidelity Investments May 2022 - Aug 2024 -
Hris Analyst- Servicenow, Metrics And ReportingWakemed Jun 2021 - May 2022 -
Human Resources Representative- CompensationWakemed Mar 2020 - Jun 2021 -
Human Resources CoordinatorConcord Hospitality Enterprises Jun 2019 - Mar 2020 -
Administrative Assistant- Industry Expansion SolutionsNorth Carolina State University Sep 2016 - May 2019Perform clerical duties, such as; email communication, faxing, and printing. Worked with the Safety group of the organization, our primary role was to conduct onsite courses within the community regarding Workplace Safety and OSHA Compliance. Responsible for making sure all materials for my team was ordered and gathered and conducted transactions between the regional managers and instructors. -
Hr Assistant-University Temporary ServicesNorth Carolina State University Jun 2016 - May 2019Responsible for conducting tasks given by the HR manager, along with placement specialists. Conducted reference checks, screened applicants and job pools (job postings). Performed tasks including; answering the phones, sending emails, faxing and customer service. Worked on various projects, such as file purging for files older than 5 years and invoicing departments for our services. Utilizing PeopleAdmin, PeopleSoft, and Bullhorn Software applications. -
Undergraduate Student Worker- Office Of Student Rights And ResponsibilitiesUniversity Of North Carolina At Greensboro Aug 2016 - May 2019My duties working with the Office of Student Rights and Responsibilities consisted of greeting visitors, assisting with check in, and uploading check in documents into Maxient system. Clerical duties such as; faxing, mailing, answering the phone, and sending emails. Responsible for updating student conduct cases and creating Academic Integrity violation cases. Responsibility to train new student workers and to create schedules. Responsible for conducting and coordinating projects, such as updating the new 2018 Maxient Training Manual. -
Administrative AssistantNationwide Insurance Aug 2014 - May 2016Office/clerical work, answering phones and gave messages. Faxing, mailing, sending emails, etc. Payment collections from customers.
Hannah B. Education Details
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Human Resources -
Human Resources Management/Personnel Administration, General -
Business Administration And Management, General
Frequently Asked Questions about Hannah B.
What company does Hannah B. work for?
Hannah B. works for Bank Of America
What is Hannah B.'s role at the current company?
Hannah B.'s current role is ServiceNow Governance Lead.
What schools did Hannah B. attend?
Hannah B. attended Western Carolina University, University Of North Carolina At Greensboro, Johnston Community College.
Who are Hannah B.'s colleagues?
Hannah B.'s colleagues are Elliott Cherry, Tim Landow, Lindsay D'ambra, Nilaya Alluru, Ayush Garg, Steven Baronoff, Sheila Sellers.
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