Heather Draper Email & Phone Number

St. Augustine, Fl, Us

St. Augustine, Fl

• Handle new employee on-boarding processes including new hire paperwork, benefit selection, and certification scheduling for certain positions• Accounts receivable management for deposits, collection lists, and monthly monitoring billing• Analyzing the current and projected account growth to provide accurate budget and revenue processes• Monthly closings to reconcile the service and monitoring billing• Overseeing County contracts and managing inspection protocol to maintain current certifications• Point of contact for all technology service -related needs

Florida

Florida And Georgia Area

• Promoted to Area Director after organizing and supervising nine of the top producing locations averaging gross revenues of $10 million per year• Provided support to HR Generalist and Director of Operations by strengthening club opening operations, executing onboarding procedures, and managing a team of seven facilities• Provided guidance to managers regarding performance improvement plans, employee counseling, verbal/written warnings, and employee terminations• Administered support for payroll issues before completing weekly payroll processing through Workday for multiple location (approx. 250+ employees)• Organized monthly manager meetings to review staff development, monthly goals and best practices to drive facility success

Jacksonville, Florida Area

• Systematized and excelled seven of the leading new clubs through implementing daily procedures, including, staff recruitment, bi-weekly payroll processing, assisting managers with continual staff training, completing employee reviews and monthly mystery shops. • Delivered exceptional administrative support for employee relations and organizational goals to improve workplace culture.

Saint Augustine, Palm Coast, Jacksonville Area

Moving between four locations (St. Augustine, Palm Coast, Baymeadows and Old St. Augustine Rd) I was chosen to redevelop clubs and provide the structure each was lacking ranging anywhere from club staffing, payroll management, and focusing on daily club operations.• Processed all new hire, benefits, leave, termination and payroll paperwork for multiple locations (approx. 50 employees)• Performed various critical recruiting activities including job postings, talent sourcing, resumes screening, pre-screen interviews, and reference verification• Empowered employees to increase member joins across the board 25% over previous years• Determine performance goal standards and implement tracking procedures

St. Augustine, Fl

• Answering phone calls, providing membership tours and excellent customer service• Assisted with Human Resource functions during on-boarding process (recruitment, training, and hiring); conducted refresher training for current employees

Pursuing Organizational Management With Minor Human Resources

High School Diploma