•Create and maintain work instructions and manufacturing specifications• Identify and recommend methods for improving worker efficiency and reducing waste of materials and utilities• Collaborate cross-functionally to facilitate production process and evaluate potential changes• Communicate well with a full spectrum of people involved in taking designs all the way to delivered product• Develop and maintain CAD systems and process improvements

From August 2021 to May 2023, I worked as a Graduate Assistant in Systems Management at Tennessee State University in Johnson City, Tennessee, where I significantly improved the learning environment and technical resources for students. Through my duties, I helped the labs run efficiently and promoted the best possible student usage. Proctoring and supervising students in groups during lab sections was one of my main duties. I offered direction and made sure that students followed lab procedures and safety precautions in groups of about 15 people. I actively tracked their progress and responded to any concerns or questions, which helped to create a supportive learning atmosphere that encouraged participation and information gain.I actively participated in enhancing the technological infrastructure by replacing desktops and laptops in addition to supervising undergrad students. I improved the speed and overall performance of computers by modifying their memories because I realized the need for dependable and high-performing systems. This proactive approach to hardware improvements contributed to the development of a more effective and productive environment for both staff and students. In addition, I was in charge of installing, setting up, and configuring PCs in the labs to maximize student use. I made sure that the systems had the appropriate software and apps installed, which allowed the students' lab sessions to go well. This required taking into account their particular needs and specifications as well as resolving any emerging technological problems.

I had the chance to work with professionals in the field during my internship as a materials management intern at Snap-On Tools in Elizabethton, Tennessee, and I learned a lot about the company's internal business procedures and best practices. Through this experience, I was able to learn more about materials management in a practical situation.Preparing the material-receiving process procedures that were later put into practice by colleagues was one of my major successes during this internship. I was able to create streamlined processes that resulted in a phenomenal 99% increase in efficiency by carefully assessing the current processes and identifying opportunities for improvement. The material-receiving department's overall production was positively impacted by this sizable increase in efficiency.Along with streamlining processes, I concentrated on fostering enduring bonds with colleagues, clients, and suppliers. In the materials management intern position, I understood the value of teamwork and effective communication, so I actively interacted with all stakeholders to maintain efficient operations and promote a positive work atmosphere. I used 5S Principles to further improve the materials management department's effectiveness and efficiency. I was able to establish a more organized and efficient environment by sorting and organizing the receiving and shipping docks, improving equipment placement, adopting correct cleaning practices, and producing clear labels and documentation. This led to enhanced overall efficiency and more easily moving materials.I also took the initiative to train staff members on the recently introduced work process procedures. I made sure that everyone involved in the material-receiving process was informed and capable of carrying out their roles successfully by giving training sessions and offering guidance. In addition to enhancing individual performance, this strategy helped the department as a whole to succeed.

As a Territory Power Systems Sales Engineer at Mantrac Liberia Limited, my job was crucial in boosting sales and marketing Caterpillar, a well-known brand in the sector, and its goods and services. I effectively met and exceeded sales targets thanks to creative sales strategies and a thorough understanding of customer needs. I carefully updated customer and opportunity data on Salesforce.com to guarantee effective sales management. I tracked progress, found possible leads, and optimized the sales process by regularly updating and evaluating this data. Additionally, I delivered precise sales outlook data on a monthly basis, giving helpful business information on revenue forecasts and market trends.Differentiating Mantrac and Caterpillar from rivals in the market was one of my main duties. I gained a thorough understanding of the advantages and distinctive selling features of our goods and services through extensive market research and analysis. With the help of this information, I was able to convince customers of the value proposition by emphasizing how superior our solutions were to those of our rivals.A critical component of my position was comprehending the businesses and the important wants of consumers. I learned about my clients' operations, difficulties, and objectives by actively engaging with them and doing detailed requirements analyses. I was able to accurately answer their needs because of this customer-centric strategy, which enhanced client happiness and loyalty.To sum up, I was able to generate great sales results by pushing Caterpillar products and services in my capacity as a Territory Power Systems Sales Engineer at Mantrac Liberia Limited. I routinely exceeded sales goals and helped the business succeed by keeping accurate sales data, comprehending customer demands, differentiating our goods from rivals, and building solid relationships.

From May 2019 to October 2019, I worked as a Solar Technician at Union Strong Group, where I was extremely important in the evaluation, sizing, and upkeep of photovoltaic (PV) systems. I could use my technical knowledge of renewable energy in this role and contribute to installing and optimizing solar power systems.Evaluation of PV systems was one of my primary responsibilities. I thoroughly understood the system's functionality and condition thanks to my detailed inspections and analyses. In order to find any problems or potential areas for improvement, this assessment procedure includes looking at numerous components such as panels, inverters, and wiring. I was also a key player in sizing PV systems according to site conditions, customer requirements, and expectations. I carefully examined several variables, including the amount of available space, the solar radiation levels, and the patterns of energy usage, to determine the ideal system size to satisfy each customer's particular needs. This specialized strategy made sure the solar power system could produce enough energy and operate at its most effective level.I assessed the number of panels and the positions needed for maximum effectiveness in order to improve system performance. I created PV arrays that would capture the most sunlight and produce the most energy by taking into account variables like panel orientation, tilt angle, shading, and inter-row spacing. In order to ensure that the solar systems offered optimal performance and met or surpassed client expectations, these calculations were crucial.

I had the chance to learn important information about the company's manufacturing procedures. I was able to hone my technical abilities and contribute to the maintenance of essential equipment thanks to this experience.One of my main duties throughout the internship was to study the production methods employed by the Liberia Coca-Cola Bottling Company. I developed a thorough understanding of the many steps involved in bottling and packing operations by carefully observing and examining these processes. This knowledge gave me an insightful understanding of the complexities of large-scale manufacturing and the particular difficulties the company was facing.I performed calculations using standard procedures. I made sure that numerous procedures were precise and effective by using engineering and mathematical principles. In order to maintain quality standards and optimize production, these calculations were crucial. I engaged in frequent communication with the engineering team to go over ways to enhance performance overall and improve processes. I presented concepts and recommendations to enhance efficiency, strengthen the company's competitive advantage, and streamline operations by participating in collaborative discourse. Within the engineering department, this collaborative approach helped to develop a culture of innovation and constant improvement.