Heather Nicole Castano Email & Phone Number

Napa

As the Client Service Representative (CSR) I am responsible for providing a variety of paying and receiving functions for clients in person, via phone, through the mail and through online banking including processing deposits, withdrawals, loan payments, cashier's checks, cash advances, stop payments, tax payments and wires. As the CSR, I am responsible for balancing each day's transactions and verifying cash totals. I perform a broad variety of New Account functions such as opening and closing accounts, renewing certificates of deposit and assisting clients with bookkeeping and checking account problems. I answer clients'​ questions regarding the Bank's products and services and perform a variety of account maintenance duties. I am responsible for actively cross-selling the Bank's products and services. In addition, I perform specific assigned side-jobs including various clerical functions and assist the Client Service Manager and the Operations Administrator with duties as required. I assist clients, promptly, courteously, efficiently and professionally.

 The duties that I perform as a Transportation Security Officer include operating screening equipment to identify dangerous objects in the passengers' luggage and on the passengers, and preventing those objects from being carried onto the aircraft. Performing searches, to include hand-wand and pat-down searches as well as maintaining control of the airport terminal entry and exit points. As a Transportation Security Officer I provide customer service skills by interacting with the public such as providing directions and replying to inquiries when needed. As a Transportation Security Officer I have the skill to maintain focus and stay aware while working in a stressful atmosphere which involves noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to maintain the ability to identify and locate potentially life threatening devices, as well as to make effective decisions in both emergency and habitual situations. As a monitor the duties that I perform are to integrate newly hired Transportation Security Officers to the checkpoint environment while providing proper instruction of the Standard Operating Procedures. I have had eight successful certifications of Transportation Security Officer Trainees.

San Francisco Bay Area

I was an Intern with Adopt International for the Fall 2010 semester.My responsibilities included filing, faxing, copying, and making phone calls as well as reorganizing their filing system and storage closet.My accomplishment at Adopt was overseeing the formatting and organization of the new brochure.

Bachelor Of Arts (Ba), International Relations And National Security Studies

As a student at San Francisco State University I obtained my Bachelor of Arts Degree in International Relations and National Security.

Master Of Arts (Ma), Criminology/Criminal Justice

Concentration: Global Security

Associates Of Math And Natural Science, G.E.D.

General Education