I manage all day-to-day functions of a busy manufacturing company. I create great customer & vendor experiences as the first point of contact. I am responsible for answering all phone calls and emails into the business. I research all customer inquiries and forward to the correct contact if needed.I handle all aspects of accounts payable and receivable including: processing & tracking all invoices ensuring they are paid on time. Creating and sending sales invoices to our customers and follow-up for collections as needed. I am responsible for keeping detailed records of all customer data into our CRM (ECI ShopBOSS) and seek missing information to keep our database robust and update and create new reports as needed. I handle the on-site aspects of Payroll and Human Resources. I enroll all new employees into our PEO and keep records. I also handle all changes to pay rate and terminations of employees. I reconcile all employee time cards & process company payroll biweekly and work remotely with our PEO, Insperity, on all company Human Resources needsI also function as an Executive Assistant to the Owner of the company. I manage his email and calendar providing a curated view of his inbox & priorities. I research & schedule personal and business trips for him and handle a variety of sensitive topics with the utmost in confidentiality.

As a long time Sales Associate I am involved in all areas of the in-store experience. My duties involve: greeting each customer and tailoring my sales technique to each unique situation ensuring a great experience for each customer, all aspects of cashiering (sales, returns, exchanges), executing visual merchandising guidelines from corporate, working floor sets to prepare the store for large scale changes, filling online orders and training new employees

I began working as Keyholder in the fall of 2020 for the holiday season. While working as Keyholder I was responsible for opening/closing the store, supervising a team of 30+ associates, assisting with interviewing and hiring, cash reconciliation, preparing deposits, nightly reporting, executing visual marketing updates and providing support to the Store Manager and Assistant Store Manager

I began working for World Market as a Sales Associate where I consistently met all posted sales goals. I worked as a cashier, as well as on the floor helping to stock shelves, clean and provide service to all customers in the store. After several months I was given the additional responsibility of Bookkeeper. I really enjoyed this part of my role. I reconciled the cash registers every evening, balanced the safe, created deposits and ran reports for the store.

My responsibilities were traditional administrative assistant duties such as: customer service, data entry, reporting and database creation/maintenance. There was also marketing/graphic design element to my role with duties like: collateral creation and all aspects of special events from brainstorming to fruition.+ Retail Sales was a bnew department for Time Warner Cable. It had always been part of the Commercial Sales Umbrella. As we prepared to have a presence inside retail locations (Best Buy, Walmart...etc) we hired more people to the department and split into a separate entity. There was always still some overlap and both departments worked very closely together but I was promoted to Retail Sales Administrator where I worked closely with the new Retail Sales Manager to transition and grow this new department.

My responsibilities included answering internal and external phone calls, daily data entry for department reporting, maintenance of several databases, ordering supplies, disbursing mail, note taking during meetings and coordinating catering+ I organized the transition of storage of our documents and contracts to a web based platform. That included scanning/uploading and doing data entry of 5,000+ contracts. I also trained and supervised employees that were brought in to assist with the scanning and uploading process. I audited the results and was point of contact for any issues.+ We underwent several billing conversions while I was at Time Warner Cable impacting 4,000+ subscribers. I had a large part of both conversions handling all aspects of meeting notes, auditing results, data entry changes, mapping accounts, testing the accounts and troubleshooting and coordinating with many functional areas to complete the changes.