Huyen Pham Email & Phone Number

San Jose, CA, US

San Jose, California, United States

- Support the assessment and evaluation of program outcomes and return on investment.- Use the previous year’s financial data to forecast enrollments and revenue projections.- Assist with tracking budget and facilitate all purchasing for the assigned initiatives/programs.- Support students with inquiries and direct questions to appropriate venues and/or.

San Jose, California, United States

• Provides administrative and clerical support to the Undergraduate Education department, including support for E-Advising, Catalog, and Curriculum.
• Operates the live chat, phone, and front desk to sustain a responsive environment for SJSU students, staff, and faculty with questions, concerns, and requests.
• Assists the office analysts in analyzing and decision-making for student petitions to quicken and strengthen the process of review.
• Creates and maintains data for reports and catalog updates using Curriculog and Acalog.
• Constructs and maintains websites using Omni CMS to ensure easily accessible and up-to-date information for students, staff, and faculty.
• Utilizes Peoplesoft to research and troubleshoot issues regarding students’ petitions, course evaluations, and academic records.

Pleasanton, California, United States

• Managed a team of 2-7 members in a fast-paced growth environment to develop each individual personally and professionally.
• Trained and mentored team members to demonstrate excellent customer service and leadership qualities.
• Conducted 4-5 interviews each week to assist the Director in the hiring process of qualified individuals.
• Worked collaboratively with the management team to ensure transparency and maintain positive relationships among all team members.
• Represented a nationwide non-profit and professionally fundraised an average of $2100 in donations weekly to work towards implementing the client’s organization into the local communities.
• Effectively de-escalated customer issues professionally and promptly to ensure customer satisfaction.

Pleasanton, California, United States

San Jose, California, United States

• Assisted the Curriculum Analyst in proposed projects regarding SJSU’s curriculum to improve the ease of navigation and accessibility for students and faculty.
• Contributed to the development of the new 2020-2021 Online Academic Catalog and the 2021-2022 Online Degree Roadmaps, including developing and maintaining webpages, critiquing and providing feedback, and revising any.
• Developed a Faculty & Administration webpage for the SJSU Catalog by utilizing Acalog, Microsoft Excel and Word, and the web to produce a single page of organized updated information.
• Constructed instruction guides and video tutorials using DaVinci Resolve and iMovie to guide the faculty through the process of submitting academic forms in Curriculog.

San Jose, California, United States

• Assisted the Curriculum Analyst in proposed projects regarding SJSU’s curriculum to improve the ease of navigation and accessibility for students and faculty.
• Contributes to the development of the new 2020-2021 Online Academic Catalog, including formulating and maintaining webpages, critiquing and providing feedback, and revising any information as necessary.
• Developed a Faculty & Administration webpage for the SJSU Catalog by utilizing Acalog, Microsoft Excel and Word, and the web to produce a single page of organized updated information.
• Constructed instruction guides and video tutorials using Camtasia, DaVinci Resolve, and iMovie to guide the faculty through the process of submitting academic forms in Curriculog.
• Participated in drafting new formats for the new 2021-2022 Online Degree Roadmaps for each degree's programs and concentrations, allowing quick access to detailed information through the SJSU Catalog.

San Jose, California, United States

• Accommodated the Academic Scheduling team in data entry regarding the 155 classrooms, draft emails, and double-check for any errors before validating information.
• Constructed Room Request Confirmations using Excel and Peoplesoft to assure all faculty are assigned to the rooms they requested.
• Designed classroom capacity signs and participated in the annual update to room inventory to record information regarding the classrooms’ furniture and maintenance.
• Retrieved required courses for each degree and integrate them into an upgraded and more accessible format, providing students with a clear 4-year roadmap to graduation.

Bachelor Of Science - Bs, Business Administration, Concentrating In International Business

Semester Exchange, Business Administration

Study abroad experience in South Korea to continue studies in Business Administration: International Business