Matthew Ho Email & Phone Number

My passion is to contribute to the growth and success of my customers and my team. When they succeed, I succeed because I simply love to help. As a problem solver and a team builder I seek opportunities to introduce creative solutions and improvements to enhance day to day operations. This ultimately enriches us and benefits the business.I am a strong verbal and nonverbal communicator and can translate complex technical concepts into non-technical terms. I am constantly working to understand the needs of others and to find ways to serve those needs. I use strong attention to detail and my adaptive personality to accomplish this with ease. I am dedicated to understanding different perspectives in order to communicate effectively with all levels of the organization.As a strong critical thinker I am able to understand big picture ideas and how smaller pieces fit within. With my self-driven work ethic, I prefer to look for work rather than wait for assignments. I am reliable, flexible and effectively manage multiple tasks under constantly changing priorities with minimal supervision.For over two years I served as the only service desk technician and administrator for 350 employees across sixteen remote locations. I successfully planned and executed all IT related tasks for an office relocation project involving over 100 employees with only a few hours of disruption to the business. I have lead cost saving initiatives to save hundreds of dollars a month by reducing unnecessary consumable/supply costs, manual data entry and analysis, and adjusting IT services to align closely with business needs.I am always open to feedback from peers and successful leaders in order to measure my abilities and continuously improve as an information technology professional, team member and aspiring leader. Connect with me if you share my passion for personal development and collaboration. Let’s exchange ideas, problems and solutions to better ourselves as individuals and our teams.

Listed skills include System Administration, Technical Support, Customer Service, Software Documentation, and 25 others.

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  It Operations Manager

  Regency Fireplace Products

  Mar 2023 - Present