Hoa K. Bach Email & Phone Number

Bremen, HB, DE

Helmstedt, Lower Saxony, Germany

Tauberbischofsheim, Baden-Württemberg, Germany

• Identified customer issues and requirements to optimise service quality
• Communicated effectively with stakeholders in the areas of customer service, legal department and external construction service providers
• Coordinated stakeholder exchanges and documented project scope and timelines using MS Project
• Categorised incoming customer requirements using Microsoft Power Automate and presented the application to the team

Greater Bremen Area

• Analysed subsidiary requirements to identify key project objectives and developed project plans to achieve them
• Designed and implemented SharePoint permissions to ensure efficient and secure data access across subsidiaries
• Managed project finances (budgeting, controlling, reporting) with ProAlpha, resulting in on-time project completion
• Developed and maintained customer relationships in the pre-sales process by organising offshore windfarm visits, contributing to a 20% increase… Show more
• Developed and maintained customer relationships in the pre-sales process by organising offshore windfarm visits, contributing to a 20% increase in contract closure rate
• Prepared decision templates based on market research, business plans and risk assessments Show less

Berlin Metropolitan Area

• Led a web application development project for Vietnamese students, resulting in a 150% increase in sales volumne
• Worked as part of a team of six to design and deliver training sessions for web application users, resulting in a 95% user satisfaction rate
• Developed and implemented a communication plan to ensure clear and consistent communication with stakeholders throughout the project lifecycle, including universities, students, and internal teams
• Supported research into in… Show more
• Supported research into in customer behaviour to develop new website functionality Show less

Kassel, Hessen, Germany

• Developed integration strategies to optimise the German labour market for international students, working with universities and government agencies to identify and address key challenges
• Managed the creation and delivery of workshops and online events to prepare students for internships, part-time jobs, and full-time positions, ensuring successful program delivery
• Served as the primary point of contact for English-speaking students, providing guidance and support throughout the job… Show more
• Served as the primary point of contact for English-speaking students, providing guidance and support throughout the job search process Show less

Kassel, Hesse, Germany

• Organised and managed language courses for international students, including demand planning, teacher arrangement, and student enrollment
• Developed and implemented a new digitalised registration process together with the coordinator, streamlining the enrollment process and improving efficiency

Hanoi

Optimised customer acquisition, retention, and up-sell rates by preparing various promotion schemes and discounts

Ha Noi

Offered language consultations, needs assessments, and feedback to English learners

Hanoi Capital Region

Conceptualized and coordinated events, including orientation weeks, proms, extra-curricular activities and commencement day.

Ha Noi

Master Of Science - Ms, Economics Behaviour And Governance

• English taught program focusing on advanced theories in the field of behavioral economics with a strong focus on applied research.

Project Management With Lean Six Sigma Black Belt, Scrum, Design Thinking And Pmi

Bachelor'S Degree, Economics/ Finance

• American English taught undergraduate program accredited by NEASC in partnership with the University of Languages and International.

Bachelor Of Applied Science - Basc, Economics/ Finance