 On-boarded integrated mobile EMV payment solution for deliveries, savings thousands monthly in fraud & lowering customer call times Analyzed monthly sales trends and presented findings & charts to management team with recommendations to stay profitable Managed the implementation of online ordering, lowering labor costs & customer hold time, increasing profitability Managed facility development and upgrades, improving flow and efficiency to keep up with increased business volume Created staffing infrastructure, clarifying roles & responsibilities, and improving & streamlining training processes & documents Sourced and managed install of new phone system, increasing capacity of total calls, increasing sales and customer satisfaction Responsible for onboarding of delivery tracking system, lowering lost & confusion, and increasing productivity Redesigned and maintained Micros POS system, leading to more efficient order taking, shorter wait times for customers, lower error rates, and clearer reporting; Created POS tutorial videos, streamlining POS training and lowering labor costs Created scheduling system to efficiently staff and manage budget against projected sales, increasing productivity & profitability Created a system for organizing and analyzing hourly sales data to help management profitably manage an 24 hour operation Managed social media outlets to engage customers with specials & promotions, and recovered customers with bad experiences Revamped coffee program, introducing specialty coffee and a rigorous training program to improve quality of coffee menu Hired and trained staff across various positions and management levels; Implemented orientation process increasing retention rate Increased profitability through creating a system for monitoring vendor costs against theoretical costs, pinpointing waste & theft Implemented rewards programs, increasing customer retention & satisfaction, and strengthening loyalty & repeat business

 Created sales campaigns, specials, and packages to increase bookings from local artists & musicians, bringing in consistent revenue Created sales forecasts & budgets, responsible for A/R & A/P, staff scheduling, and project management

 Integrated a new POS system, upgrading software & hardware to save on costs and make operations more efficient Streamlined inventory process, lowering labor costs, and accurately reporting inventory to measure true breakage and theft Created reports and charts to help management make important decisions; Created tools to track sales and schedule effectivelyCompete, Inc Boston,

 Mined, analyzed, and interpreted data, using it to create custom presentations and providing clients with insights to their challenges Presented study findings and recommendations at client sites to important top officers, senior executives, and their teams Supported managers on maintaining key client relationships; Supported sales to win new contracts Promoted to Associate in half the time the average Analyst gets promoted Created code and processes to streamline and automated data-mining practices, improving overall productivity

Analyst in the financial services practice, specializing in deposits