• Implemented a new Academic Operations model across 4 HCM campuses, resulting in streamlined processes and increased productivity by 20%.• Provided expert consultation to Academic Coordinators (ACs) to troubleshoot issues and resolve operational challenges promptly, ensuring smooth campus operations.• Led quality assurance initiatives, maintaining compliance with educational standards and procedures to uphold service excellence.• Collaborated with cross-functional teams to… Show more • Implemented a new Academic Operations model across 4 HCM campuses, resulting in streamlined processes and increased productivity by 20%.• Provided expert consultation to Academic Coordinators (ACs) to troubleshoot issues and resolve operational challenges promptly, ensuring smooth campus operations.• Led quality assurance initiatives, maintaining compliance with educational standards and procedures to uphold service excellence.• Collaborated with cross-functional teams to contribute operational insights to product planning and new course features, ensuring practical and efficient implementation.• Gathered stakeholder feedback and facilitated discussions to revise and enhance product quality, aligning offerings with customer needs.• Supported recruitment efforts and collaborated closely with HR to ensure adequate staffing levels across campuses, optimizing personnel allocation.• Orchestrated induction and professional training programs for new operations staff, ensuring seamless integration and alignment with organizational goals.• Managed the teacher recruitment process , overseeing candidate sourcing, screening and selection to ensure the hiring of qualified educators.• Conducted teacher interviews and assesments, evaluating candidates for teaching capicities, subject knowledge, and cultural fit within the organization.• Fostered seamless coordination and alignment of operations with organizational objectives by liaising with stakeholders from Sales, Marketing, R&D, and HR. Show less

- Make sure the teacher pool is sufficient enough for the campuses’ needs;- Be active in situation analysis and propose a suitable plan when needed.- Ensure teaching quality meets standards;- Support teachers to strengthen their teaching profession- Coordinate with the Head Teacher to develop and organize teacher workshop series/training programs/sharing sessions to support teachers and strengthen the teachers’ teaching skills and network;- Coordinate with HRD and other… Show more - Make sure the teacher pool is sufficient enough for the campuses’ needs;- Be active in situation analysis and propose a suitable plan when needed.- Ensure teaching quality meets standards;- Support teachers to strengthen their teaching profession- Coordinate with the Head Teacher to develop and organize teacher workshop series/training programs/sharing sessions to support teachers and strengthen the teachers’ teaching skills and network;- Coordinate with HRD and other departments to hold regular events for teachers;- Develop the teachers’ community. Show less

- Extensive experience in overseeing and managing academic operations- Collaborating with teachers, administrators, and staff to ensure smooth functioning of academic programs- Developing and implementing curriculum guidelines and policies- Conducting regular evaluations of teaching methodologies, materials, and assessments- Coordinating professional development programs for teachers- Facilitating workshops and providing guidance on instructional best practices-… Show more - Extensive experience in overseeing and managing academic operations- Collaborating with teachers, administrators, and staff to ensure smooth functioning of academic programs- Developing and implementing curriculum guidelines and policies- Conducting regular evaluations of teaching methodologies, materials, and assessments- Coordinating professional development programs for teachers- Facilitating workshops and providing guidance on instructional best practices- Assisting students in their educational journey and addressing academic challenges- Demonstrating strong leadership skills and effective communication- Fostering a positive and collaborative work environment- Passionate about education and committed to continuous improvement Show less

• Planned and executed contextualised English curriculum for over 80 students in the age of 8-10 in rural areas of the South of Vietnam. • Coordinated successfully a STEM – English Fair for over 300 students in the variety of age from 7 – 15 in Tan Chau province, Tay Ninh, Vietnam.