Hoan Dupzyk Email & Phone Number

San Francisco Bay Area

Career path changed when I relocated to the United States to pursuit my higher education and family reunion. Economy downturned, it were hard to find the job with my background great in developing markets but zero to the matured one. I have started my careers in the US Market with FPT USA Corp for the last 6 years as an Office Manager. I have learnt too many thing at this simple job and get myself catch up with the local market fastest possible. In here, I have learnt about local government process for immigration (high skills worker visa), doing business here in the very matured market which is not dynamic as where I came from, culture and so many others.My main duties are :* Responsible for company reporting needs; example: expense reports, documentation, filing.* Support Finance Manager on collect invoices from employees, contractors and issuing invoices to customers..* Review payable for accuracy and full supporting documentation such as commercial bills, travel and other expense reimbursements, check requests, consultant invoices...* Maintaining files; including A/P vendor records, employee personnel files and customer files.** Interact with clients and vendors to assist with any needs.* General office responsibilities.* Handle hiring engineers for offshore and local projects.* Logistic arrangement for short-term and long term engineers working on projects at clients' sites and report project expenses to head quarter finance. * Prepare and guide employees to prepare legal document for working and training visa (H1B, J1, L1A, L1B, PERM)

Hanoi, Viet Nam

* Responsible for strategic marketing and marketing communications. * Transformed Ericsson’s marketing strategy in response to new competitions in Vietnam from major players such as Nokia Siemens, Acatel, Motorola and Huawei. * Drove Vietnam Marketing team as the bridge across functional departments.*** Accomplishments* Developed strategic marketing plan and received management approval. * Initiated 2 press conferences, resulting in media coverage of more than 60 articles and 4 feature articles in major local media. * Created the process for tracking customers’ satisfaction. * Consumer Behavior Survey program champion to analysis customers' responses on new services to drive 3G’s sales.

Hanoi, Viet Nam

* Responsible for improving customer satisfaction* Customer Care Delivery Assurance* Feedback and Issue Management* Responsible for Customer Assessment, Care and Process Management.* Acting PRM for Oracle Vietnam, reviewed press release, maintained public relations with press, agencies to maintain Oracle name in the local market.*** Accomplishments* Champion the Implementation Management Process (IMP) in Vietnam Treasury project (Ministry of Finance) under World Bank Disbursement Program valued at US$100 millions. * Provided 1st level assessment for the use of Customer Care Budget. Rolled out the Customer Feedback System resulting in leading customer satisfaction between 70% to 90%. Country ISO champion. * Created brand image locally by positively representing Oracle in news and feature articles targeting small and medium businesses resulting in 3 cover magazines stories, up to 10 articles per month, 6 press conferences and briefings in 12 months.

Hochiminh, Viet Nam

* Responsible for managing the country’s marketing activities. * Key roles included building Intel’s corporate and product brand, retail marketing and promotional programs, PR activities and Intel’s Teach to The Future program target to the Teachers. * Managed 3 direct reports and 3 agencies (POS, Programs for EUs with partner, LOEMs, OEMs, trade shows, PR events and programs to end-users).*** Accomplishments* Positioned Intel’s brand as the number one micro-processor manufacture in the consumer segment. * Branding awareness reached 55-75% media frequency in the SMB’s segment, and 55% media frequency in the consumer’s segment. Maintained local market share of 98% for 3 straight years. * Exceeded monthly target of 20+ positive articles, 0 to 1 negative article, media study, report and result review quarterly. * Led 3 national Vietnam Computer World Expo successfully. Organized 12 co-marketing seminars per year with other OEMs and Government Units such as IBM, HP, Oracle, Misa, FPT, Vietnam Chamber of Commerce, local provinces' authorities in government events. Organized 12 press events per year (briefings, conferences, press tours).* Managed over US$1.5 million marketing budget to implement marketing activities related to media, non-media activities, product promotion programs, retail channel programs, public relations, retail’s demand generation programs. *Doubled Intel’s retails branded stores in 6 months.

Hanoi, Vietnam

* Responsible for strategic marketing plan, customer influencer on best practice sharing, network deployment, go-to market plan for new service. *Handled public relation activities and editorial contacts.***Accomplishments* Key contributor in the first $18M contract with Vietnam Post and Telecommunication Corp. * Created Go-to Market Plan resulting in meeting 6-month network subscriber quota.

Hochiminh City, Vietnam

Responsible for all marketing programs for 15 products and supplies in 5 product lines (Laserjet, Inkjet, DesignJet, PC, Server & Storages). Managed marketing services budget and supported Product Managers’ in funding administration.

Bachelor'S Degree, English Language And Literature/Letters

Bachelor Of Business Administration (Bba), Economics