Lisa Hoang Email & Phone Number

Toronto, Ontario, Canada

-Researches, resolves, assists and tracing functions to assist in reuniting customer with their bags or issues-Provide superior customer service by offering accurate information and creative resolutions to customer inquiries complaints and requests for assistance-Handles customer questions, complaints, and inquiries promptly via call, chat and written correspondence with the highest degree of courtesy and professionalism to resolve issues -Determines equitable resolutions for baggage loses, damages, pilferage and delaysIssuance of travel vouchers, process refunds, process baggage claim payout settlements-Update tracing and reservation software for all stations-Perform other and related duties as assigned and support internal customers with baggage related issues

Toronto, Ontario, Canada

- Check-In passengers for flights, assigns seats, directing to their gates, and verifying their documents- Printing their boarding pass and boarding their flights- Monitor carry-on baggage and aircraft doors- Assist passengers with special needs such as disable, wheelchairs and unaccompanied minors- Assisting arrival passengers and overseas international arrivals baggage area- Process appropriate compensation when required during delays/cancellations

Toronto, Canada Area

- Greet and assist customers as they shop for new products- Advising and upselling the products to help customers with all the knowledge they need to know before they leave the store- Demonstrate how to use the product and put merchandize on - Learn more about products, how it works, and how to troubleshoot with customers- Maintain knowledge on current sales, promotions, policies payment, exchange, and security practices- Processing payments and operating cash registers- Meeting with managers and team members on weekly basic- Target weekly, monthly and quarterly quotas - Assist the team members with customers and transactions

Toronto, Canada Area

- Greeted guests and capture memorable photos and maintain steady lines- Follow trained procedures operations of equipments and packages - Monitor the quality of the photos- Daily report on inventory- Opening and closing duties are completed such as Daily Reports, tills, end of days, void or refund- Create and monitor break schedule- Assisting training for new staff- Monitor operations in each department - Troubleshoot minor issues

Toronto, Canada Area

- Providing services to guests with an awesome photo experience for their souvenir- Able to operate the camera and work different venue- Work, communicate and assist with the team member- Edited high volume photos taken per hour using Darkroom- Sold photo packages and efficiently reach bonus goal daily- Counted stock inventory for routine checks

Toronto, Canada Area

- Maintain customer relations- Promote coffee, teas, and pastries and educating to customer- Speedy delivery beverages and meals to customer- Ensuring displays and appearance are attractive, organized and convenience- Restock inventory - Processing sales and operating cash resister - Assist with team members

Rogers Centre

- Interacting and engaging guests in timely manner, servicing their needs to ensure the ultimate fan experience- Ensuring merchandise displays and appearance of the designated sales location is attractive- Ensuring the general operation of the location is carried out in the most professional, organized and profitable manner possible- Presenting and specify products, events, and promotions - Processing sales, balancing the cash register and organizing sales receipts and reports

Concord, Ontario, Canada

- To help build, educate and protect the wealth of individuals and families- Provide necessary products to the client such as insurance, debt relief, RRSP, TFSA, RESP, segregated funds, mutual funds, and retirement plan- Train the team how to communicate and grow the business

2011 Plains Road East, Burlington, On L7R 0A6

- Answering phone calls- Organizing and booking appointments- Greeting the customers- Cleaning

25 Centurian Drive, Suite 208 Markham, Ontario L3R5N8

• Filed active files and termination files• Entered employee’s information into Data system/Human Resource Information System• Created new hires folders for all regions• Organized and assembled labeling for sushi packages

Diploma, Business - Accounting

High School Diploma, High School Diploma

Activities and Societies: Buddies Club, Class Representative, Yearbook Committee, Fundraiser, Public Announcement Leader for Deaf and Hard.